PerryB's dashboard

Nelson replied on October 11, 2008 03:31 to the question "Risk definition update has failed" in Sunbelt Software:

I have Counterspy Ver 3.1.3125. This was updated from 2.x to 3 last week. Tried to update definitions but got the "Internet Connection Error" message. I then cleared the temp files from explorer (as suggested) and now it appears to work. But, I got a "Update failed" message, and when I cancelled back to the main screen, it now shows that update to ver 2300 definitions worked successfully.

PerryB replied on October 10, 2008 21:50 to the problem "SPF blocks legitimate network activity" in Sunbelt Software:

Hello Bruce,

Thank you for posting, sorry to hear that you are having trouble.

To allow file and print sharing for your home network.

Under network security, select the predefined tab and hit set to defaults

Next select the trusted area and make sure that local area connection has a checkmark in it

Then under applications set Microsoft file and printer sharing(netbios) to permit for both in and out under trusted

______________________________________________________________

To resolve the issue with the problem you experienced with the shopping cart,

Please go to the Web Tab on the left,

Please Uncheck Enable Web Filtering

Disabling Web filtering does not compromise any security however it is just a added feature.

Please contact us directly and tech will work with you if these suggestions do not work..

Regards,

Perry

Ticket#001-00-246887

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

A comment on the problem "i get a popup each and every time i click on a drive\folder" in Sunbelt Software:

Thank u Louis ,,
i will even try out your solution .

And i have also reported it to the Sunbelt research center . – adith.ks, on October 09, 2008 05:08

A comment on the idea "Vipre quick file/folder scan, report via flashing icon instead of full panel" in Sunbelt Software:

You don't need the entire panel to load to have a popup to take action. – goochy, on October 08, 2008 21:01

Louis replied on October 08, 2008 04:32 to the problem "i get a popup each and every time i click on a drive\folder" in Sunbelt Software:

Hello Edith... I've got the ery same problem. I download Malware Bytes Anti malware and I run it. Then CCleaner and my problem is gone. Hope it works for you too.
Regards
Louis

adith.ks replied on October 07, 2008 19:50 to the problem "i get a popup each and every time i click on a drive\folder" in Sunbelt Software:

Thank you Perry and Lucho .
I will report the threat ASAP to the research centre .

And one more thing, my system restore is not working.
It shows it is disabled by the administrator, and so is regedit and even my folder options menu has vanished.

PerryB replied on October 07, 2008 12:33 to the problem "my counter spy keeps trying to reinstall its self" in Sunbelt Software:

Hello Firstmage,

Thank you for posting.

Im sorry for the problems you are having. Here are the instructions to uninstall and reinstall of CounterSpy and it should fix the issue.

First, uninstall by using Add/Remove programs, then use the cleaner below.

MSI cleaner

http://tinyurl.com/42ul9 Save to your desktop and run. The go to Start/All Programs/Windows Install Clean Up. Once in there locate CounterSpy and hit remove. If it is not in the list move on to the next step.

CSC cleaner

http://tinyurl.com/ghf7x Save and run.

Restart your computer.

** IMPORTANT** Make sure you have all your other virus/spyware programs turned off before you reinstall.

CounterSpy V3

http://tinyurl.com/y3azwg Save this to your desktop and run.

I have sent your license key to both email address's you provided.

If your still having problems please contact us directly below using your ticket#.

Regards,

Perry

Ticket#001-00-246123

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

PerryB replied on October 06, 2008 18:43 to the idea "Vipre quick file/folder scan, report via flashing icon instead of full panel" in Sunbelt Software:

Hello Goochy

Thank you for posting your suggestion.

The reason that scan window of Vipre loads is so you can take action if the scan does determine that it is a threat and give you detailed information regarding the file(s) that were scanned so you can take the action you recommend.

Regards,

Perry

PerryB replied on October 06, 2008 18:30 to the problem "Enabling Active Protection while running Macafee Security Center" in Sunbelt Software:

Hello JimmieJoe,

Thank you for Posting.

You should be fine running Active Protection with McAfee. CounterSpy was designed with the thought of you being able to run your favorite anti-virus software. If the Active Protection will not turn on for you please contact us directly so we can look into what may be causing it from turning on.

Regards,

Perry

Ticket#001-00-246044
email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

lucho replied on October 06, 2008 13:08 to the problem "i get a popup each and every time i click on a drive\folder" in Sunbelt Software:

I had the same problem and fixed it by doing a "System Restore". Go to "Start", "Programs", "Accessories", "System Tools", "System Restore". Select a date a day or so before the problem started. Documents and mail are excluded. Only the Windows files are returned to the previous condition. Good luck.

PerryB replied on October 06, 2008 13:06 to the problem "i get a popup each and every time i click on a drive\folder" in Sunbelt Software:

Hello Adith.ks

Thank you for posting here, sorry to hear that you are having trouble,

If you run a deep/quick scan is Vipre detecting the threat and not removing it? Do you notice that when you run another scan the same threats are being detected but not removed? If so, please contact our support dept. so we can get some logs from you. However, if Vipre is not detecting it please notify the research dept with any information you can about this threat so we can add it in our database and get it removed for you. I have put a link below to notify research dept if Vipre is not detecting it, and if it is detecting it please contact us directly using the ticket# below.

Research Dept: http://tinyurl.com/3qfewv

Warm Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Ticket#001-00-245869

PerryB replied on October 06, 2008 13:04 to the problem "V3 Upgrade??" in Sunbelt Software:

Hello Gary,

Thank you for posting.

Im sorry for the problems you are having. Lets try a complete uninstall and reinstall of the program and it will fix the issue.

First, uninstall by using Add/Remove programs, then use the cleaner below.

MSI cleaner

http://tinyurl.com/42ul9 Save to your desktop and run. The go to Start/All Programs/Windows Install Clean Up. Once in there locate CounterSpy and hit remove. If it is not in the list move on to the next step.

CSC cleaner

http://tinyurl.com/ghf7x Save and run.

Restart your computer.

** IMPORTANT** Make sure you have all your other virus/spyware programs turned off before you reinstall.

CounterSpy V3

http://tinyurl.com/y4ktvf Save this to your desktop and run.

If your still having problems email us back.

Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Ticket#001-00-245886

goochy replied on October 04, 2008 22:13 to the idea "Vipre quick file/folder scan, report via flashing icon instead of full panel" in Sunbelt Software:

When you right mouse click a file in explorer and select 'Scan with VIPRE',
the full VIPRE screen appears and appears to scan more than just the file you wanted scan.

Instead of the whole VIPRE panel appearing, just make the icon change colour or flash or something.

Chordguy replied on October 04, 2008 09:24 to the question "counterspy will not complete deep scan" in Sunbelt Software:

I found out that Counterspy has a conflict with Comodo firewall.

PerryB replied on October 03, 2008 19:22 to the question "Can the secondary tray icon in CounterSpy be disabled?" in Sunbelt Software:

Hello Horst,

I apologize I forgot to mention that you can 'Right Click' the second icon and choose 'Hide' and it will disappear.

Hopefully this helps.

Perry

PerryB replied on October 03, 2008 18:14 to the question "Can the secondary tray icon in CounterSpy be disabled?" in Sunbelt Software:

Hello Horst,

Thank you for posting,

Unfortunately there is no way to disable the second icon in the system tray.

Sorry for any inconveniences.

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Ticket#001-00-245677

ghaeh replied on October 03, 2008 16:57 to the question "150 MB disk space requirement -- Where?" in Sunbelt Software:

Thank you Perry, I'll give that a try. I asked the question because ZoneAlarm AV insists on putting its AV directory under C:\Windows32 even though I install it on another drive. I'll install VIPRE and let you know if your advice works.

ghaeh marked one of PerryB's replies in Sunbelt Software as useful. PerryB replied to the question "150 MB disk space requirement -- Where?".

PerryB replied on October 03, 2008 16:49 to the question "150 MB disk space requirement -- Where?" in Sunbelt Software:

Hello Ghaeh,

Thank you for posting.

When you are going through the setup wizard, please choose an alternative install path that you would like to install to use.

For example other than C:\Program Files\Sunbelt....

You may want to choose F:\Program Files\Sunbelt....

Vipre should still continue to update and function normally.

Regards,

Perry

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Ticket#001-00-245659

PerryB replied on October 02, 2008 19:01 to the idea "Vipre quick file/folder scan, report via flashing icon instead of full panel" in Sunbelt Software:

Hello Goochy,

Thank You for posting.

Could you please take a screen shot by pressing Print Screen button and saving it as a .jpg (by pressing CTRL-V in painte or perhaps Microsoft word). Please save the screen shot and send it back to me via email to our support dept.

Please reference this ticket#001-00-245500

email: support@sunbeltsoftware.com
Voice: 1-877-673-1153 Ext 500

Regards,

Perry