Pete C.'s dashboard

Pete C. replied on April 24, 2009 21:23 to the question "Is starengineservice.exe a Sunbelt process?" in Sunbelt Software:

Bob,

Leaving that setting at memory optimized is telling Ninja to use only a fraction of the Star threat definitions available. It will be able to handle the amount of emails received but it will greatly reduce its ability to detect spam which is why this is not a recommended setting.

Pete C. replied on April 15, 2009 13:37 to the question "Launching Admin tool bought up MSI installer" in Sunbelt Software:

Jonathan,
Its hard to pinpoint what happened hear. It sounds like a file was missing or corrupt that was needed to launch the admin console. This triggered the Ninja Installer. Ninja's AntiVirus is a dependency of the Exchange Information Store which is why uninstalling Ninja allowed the store to restart again.

Pete C. replied on April 14, 2009 19:58 to the problem "Headers always assigned value 0,0,0 (0)" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

Pete C. replied on April 14, 2009 15:13 to the question ""Shutdown Vipre" only available in consumer version?" in Sunbelt Software:

If I understand your question correctly, yes, there is the ability to shutdown the computer after a scan.

Pete C. replied on April 01, 2009 16:35 to the problem "Vipre service has stopped three nights in a row" in Sunbelt Software:

Mike,

Can you please let us know what your ticket number is so we can have a tech contact you right away?

Pete C. replied on March 30, 2009 22:02 to the question "Several problems" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on March 27, 2009 20:04 to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?" in Sunbelt Software:

In your scenario the client will try to connect to 192.168.1.10 and will not find it.

If you use the FQDN instead and don't check Save as IP the remote client will connect.

Pete C. replied on March 27, 2009 16:59 to the question "for Ninja email security I want to add recipient in notification" in Sunbelt Software:

If you have notifications enabled the recipient will always receive one. Other variables can be added by right clicking in the field and choose Insert Variable.

Pete C. replied on March 27, 2009 16:47 to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?" in Sunbelt Software:

1. No, if your port forwarding is set up correctly you will not have a problem with machines outside the firewall.
2. Save As IP resolves the IP with an IPV4 call.
3. It really depends on how your have your port forwarding setup to resolve. You may have to do some testing to determine what IP address, Netbios, or FQDN is going to work for your remote users.
4. Most of our customers put their remote laptop users on a seperate policy and have, Update via the internet if local updates are not available, also. So even if they try to get updates from your server and it fails, they will still go straight to the internet and get the updates from our server.

I hope this helps.

Pete C. replied on March 25, 2009 20:34 to the question "Wondering about browser plug-in threats...." in Sunbelt Software:

Karla,

These are Vipre known risks. Since they are not Low Risks I would set them to Quarantine. If something gets quarantined and you decide to keep it you can always restore it.

Pete C. replied on March 25, 2009 20:26 to the question "Why is Vipre scanning my emails when I have that function disabled?" in Sunbelt Software:

Karla,

It sounds like the outlook plugin may still be enabled on some of your agent machines.
To disable the plugin:
Goto Start -> Run -> then type in: regsvr32 -u "C:\Program Files\Sunbelt Software\SBEAgent\SBAMOutlook.dll"

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on March 25, 2009 17:01 to the question "Where do we install a "build"?! (to fix Thunderbird issues)" in Sunbelt Software:

Karla,

The build that you found in our knowledgebase is the consumer version. We just released and agent yesterday, (version 3.1.2711). The Thunderbird fix was included in it as well. As long as your Vipre server and Vipre agents are set up to receive software updates automatically they update on their own.

Pete C. replied on March 24, 2009 20:11 to the question "How can I uninstall the Vipre Enterprise Client from a command line?" in Sunbelt Software:

As of right now this cannot be done. We will be adding more switches in the future. For now this is what we have.

SBAMCommandLineScanner [parameter]

These are the valid parameters:
/displaylocaldefversion - gets current local threat definition file version
/displayvipreversion - gets current vipre version
/displaysdkversion - gets current SDK version
/scannowquick - starts a QUICK scan
/scannowdeep - starts a DEEP scan
/updatedefs - starts update definition
/applydefs [PathToDefs] - apply definitions
/enableap - enables active protection

Pete C. replied on March 23, 2009 18:43 to the question "Agent crashes" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on March 23, 2009 18:04 to the question "unable to register key" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

Pete C. replied on March 20, 2009 19:31 to the problem "IE8 and VIPRE Clash!" in Sunbelt Software:

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on March 20, 2009 14:42 to the problem "IE8 and VIPRE Clash!" in Sunbelt Software:

Ty,

I just installed IE8 on my machine. I have On Access Active Protection enabled with the monitors set to Paranoid and see no performance difference. IE8 was spiking the CPU while browsing so I stopped the Vipre Agent service and IE8 still acted the same. Other then the fast CPU spikes caused by browsing I couldn't see any performance difference with or without the Vipre Agent. I'm also running WXP Pro SP3. What OS were you running it on?

Pete C. replied on March 18, 2009 16:12 to the question "How can I use a Deployment Package from the command line?" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

The Vipre agent is designed to be deployed silently. There are no switches for this. You can create an agent msi package or exe from the Vipre console and then deploy it from a command line to your workstations.

Pete C. replied on March 11, 2009 19:33 to the question "Why does auto-deploy reboot some XP machines but not others?" in Sunbelt Software:

Aaron,

The only thing I can think of that would cause this, would be if you downloaded an AntiVirus uninstaller package from our website to remove your prior AV solution and replace it with Vipre. This would cause an automatic reboot.

Pete C. replied on March 10, 2009 22:36 to the question "Vipre ignoring "Exclude Low Risk threats" setting." in Sunbelt Software:

Mark,

As of right now you are either subscribed or unsubscribed. We are looking at other alternatives to the lyris forums because many subscribers feel that the emails can get excessive. The Vipre forum is definitely our most active forum, but last week was more active then usual. Most subscribers just use an outlook rule to route these emails to it's own folder and cut down on Inbox clutter.