Pete C.'s dashboard

Pete C. replied on March 10, 2009 13:03 to the question "Why won't CounterSpy Enterprise 3 update after install on XP SP3?" in Sunbelt Software:

Karen,

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

Pete C. replied on March 10, 2009 12:56 to the question "Vipre ignoring "Exclude Low Risk threats" setting." in Sunbelt Software:

Mark,

All cookies in our signatures are tracking cookies and are considered low risk threats. They are a seperate exclusion to provide additional functionality of our software.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on March 02, 2009 15:09 to the question "Vipre agent continuously shuts down" in Sunbelt Software:

Ty,

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 26, 2009 15:54 to the question "Reboot pop up, won't reboot." in Sunbelt Software:

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 25, 2009 14:38 to the question "Vipre console and laptop agent not communicating over VPN connection" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 20, 2009 15:03 to the question "Cannot get V.E. to push to Citrix Server" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 19, 2009 16:45 to the question "Deploy Vipre Enterprise" in Sunbelt Software:

Ken,

Sorry about that. Here is the link to the Vipre Enterprise web page:
http://www.sunbeltsoftware.com/Busine...

There you will find a User's Guide and a Quick Start guide. Like I said before if you need additional assistance please done hesitate to contact us at the following email address.

support@sunbeltsoftware.com

Pete C. replied on February 19, 2009 00:20 to the question "Deploy Vipre Enterprise" in Sunbelt Software:

Ken,

Here is the link to our website which has the documentation I think you are looking for. If you need additional assistance one of our support technicians may need to take a closer look. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 18, 2009 21:26 to the question "Why won't CounterSpy Enterprise 3 update after install on XP SP3?" in Sunbelt Software:

Chip,
Thank you for contacting Sunbelt Software.

Are the Toshiba tablets running on battery power when you deploy to them?
If this is the case once they are plugged in they will download threat definitions. If this is not the case one of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

Pete C. replied on February 17, 2009 14:04 to the problem "VIPRE Enterprise and DNS and DHCP Server." in Sunbelt Software:

Wes,

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 17, 2009 14:03 to the question "Vipre Enterprise agent moves" in Sunbelt Software:

Andrew,

This cannot be done without using the admin console. If you are experiencing a problem with the admin console one of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on February 02, 2009 14:52 to the question "VIPRE Enterprise and type of networks and firewall" in Sunbelt Software:

Arcan,

Vipre Enterprise will work in a workgroup environment with no problems. As far as the firewall is concerned, Vipre 4.0 scheduled for release in Q2 will include a personal firewall.

Pete C. replied on January 30, 2009 21:59 to the question "have a vipre question regarding it's layout" in Sunbelt Software:

Will,

I'm not exactly sure what you are asking. The format of the console has no other layouts. You can make additional policies and group agents by policy. For example we have customers who assign agent to policies by Floor, Department, Rank, Desktops, Laptops, ect..

Pete C. replied on January 28, 2009 14:08 to the question "VIPRE Agent will not install on mgmt server. sbs 08" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

To correct this please go into the policy, click the Agent Settings tab, and in the Servers section check the two boxes that say Save as IP. Once this has been done you should be able to deploy an agent locally.

If you are still unable to get the agent installed one of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on January 28, 2009 14:03 to the question "VIPRE Ent. Uninstall is grey" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

It sounds like you are in evaluation which has limited functionality. You will have to uninstall the agent locally.

If this is not the case one of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on January 22, 2009 17:58 to the problem "Vipre will not allow Outlook to delay send some messages." in Sunbelt Software:

Ian,

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on January 21, 2009 18:23 to the question "Agent Deployment Problems" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on January 08, 2009 21:08 to the problem "Vipre Hangs Microsoft Outlook" in Sunbelt Software:

Poweruser25,
The issue that you are describing is a High Priority with our Vipre development team. It is being addressed and needs to be tested by our QA department before it is released to the public. Since this is the case it couldn't be an immediate or instant fix however this issue will be fixed in our next agent release. Thank you for your patience.

Pete C. replied on January 05, 2009 22:31 to the problem "NEW VIRUS FOUND - Spyware Guard 2008" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...

Pete C. replied on December 15, 2008 23:44 to the question "Vipre not showing as installed in Security Center" in Sunbelt Software:

Thank you for contacting Sunbelt Software.

One of our support technicians will need to take a closer look at this issue. Please email support@sunbeltsoftware.com and we will have a support ticket created for you. Include your contact information, software version, and a brief description of the issue. One of our techs will contact you shortly.

We have a public Vipre Enterprise Discussion Forum which is closely monitored by much of our Vipre Enterprise team. It’s a place where valuable information is discussed between our customer’s and our staff. Topics like unforeseen environmental issues, workarounds, and fixes can all be found here. Customers who subscribe to this discussion forum will also be the first that are notified on product announcements in regards to software upgrades, threat definition updates, and features that will be added in future releases. Here is the link to subscribe to our forums. I hope to see you there.

http://www.sunbeltsoftware.com/Commun...