Peter F.'s dashboard

Peter F. replied on December 03, 2009 23:03 to the praise "present.io is live" in drop.io:

Hi Sydney,

For most .ppt and .pptx files, our conversion process works like a champ. There could potentially be something with the file itself that is causing the issue or it may have been a temporary hiccup with the process. Would it be possible to have you delete those presentation files, upload them again and see if that solves the issue?

If it doesn't, can you then e-mail us (contact@dropio.com) with the name of your drop so we can take a look?

Thanks!
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "preview not working for larger presentation files?" in drop.io

Peter F. replied on December 03, 2009 22:55 to the question "preview not working for larger presentation files?" in drop.io:

Hi icefyre,

A 15MB presentation (I'm assuming it's a .ppt) should convert without a problem. It's possible that there's something about the file itself that might be corrupt or causing the conversion process to break. Have you tried deleting it from you drop and giving it another shot?

Best,
Peter F.
drop.io

Peter F. replied on December 03, 2009 22:51 to the problem "downloading to a vista machine" in drop.io:

Hey Stephan,

Sorry for the trouble. This is a known issue and we're going to fix it as soon as possible. As a temporary workaround, if you download the .txt file, rename it .exe, it should be fine.

Thanks!
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "Upload a Zip and Auto-Unzip" in drop.io

Peter F. replied on December 03, 2009 22:47 to the question "Upload a Zip and Auto-Unzip" in drop.io:

Hey jthork,

This isn't currently a feature we've implemented but not a bad idea.

Thanks!
Peter F.
drop.io

Peter F. replied on December 03, 2009 22:44 to the question "Aspect ratio for streaming video" in drop.io:

Hey Matt,

The aspect ratio should be getting detected and factored into the conversion. Can you e-mail us with the name of your drop so we can take a look?

contact@dropio.com

Thanks!
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "How can I arrange the order of my documents in a drop?" in drop.io

Peter F. replied on December 02, 2009 22:30 to the question "How can I arrange the order of my documents in a drop?" in drop.io:

Hey Jill,

If you're in Media view, you can click the EDIT GROUPS button at the top of your drop and rearrange your files within their groups. Just click SAVE when you're finished and you're all set.

Peter F.
drop.io

Peter F. replied on December 02, 2009 21:59 to the question "there is a limit in the size of a pdf that can be coverted?" in drop.io:

Hey mikroastos,

We've increased the time-out that was built into the document conversion process so you shouldn't experience a "drop.io is preparing this file" issue like this anymore. It will convert or indicate that it was not able to convert.

Above 50 MB or so is where things get tricky for document conversion. We've integrated Scribd.com's technology to handle the task of conversion and this is about the upper limit we've noticed. That being said, it is by no means a hard limit and is subject to outside factors like connection speed, integrity, etc.

Best,
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "hi" in drop.io

Peter F. replied on December 02, 2009 00:16 to the question "hi" in drop.io:

Hello!

Peter F. replied on December 02, 2009 00:14 to the question "iPhone mov file won't stream in correct orientation" in drop.io:

Hey Chris,

Very strange behavior... can you send me the name of the drop with files in in? You can post it here if you're comfortable doing that too.

contact@dropio.com

Thanks!
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "Can I retrieve files after my drop account has been cancelled?" in drop.io

Peter F. replied on December 02, 2009 00:04 to the question "Can I retrieve files after my drop account has been cancelled?" in drop.io:

Hey Ryan,

Can you clarify, are you talking about deactivating a drop.io Manager account or deleting an individual drop? For the Manager account, if you deactivate, you can come back and your account will remain for up to six weeks. You just need to get in touch with us (contact@dropio.com) so we can reactivate your account again.

For the individual drop, once it's been deleted the content is deleted as well and cannot be recovered.

I hope this answers your question.

Best,
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "Displayed filenames don't match actual filenames" in drop.io

Peter F. replied on December 01, 2009 23:25 to the problem "Displayed filenames don't match actual filenames" in drop.io:

Hey Chaz,

Can you send us an e-mail with the name of the drop where this is happening? We're not able to replicate the issue. Oh, and also the browser, version and OS you're using?

Thanks!
Peter F.
drop.io

Peter F. replied on December 01, 2009 23:18 to the problem "Stuck Looking at the Prepare Mode Swirl for 8 Hours: Help!" in drop.io:

Hey Heidi,

That is definitely the way things are supposed to go... very, very sorry for the trouble. Can you provide me with some details so we can get started looking into exactly what's going?

Browser
Version
Operating System
Name of drop (if it's happening there too)

Thanks a lot!
Peter F.
drop.io

Peter F. set one of Peter F.'s replies as an official response to "Restrict embedding/sharing/subscribing" in drop.io

Peter F. replied on December 01, 2009 23:16 to the question "Restrict embedding/sharing/subscribing" in drop.io:

Hey Anthony,

This actually involves a pretty large redesign of our permissions system. Another big project has come up (very close to release... stay tuned) but as soon as possible this loop is going to be closed.

Sorry for the delay. This has been on our radar... will be remedied soon.

Best,
Peter F.
drop.io