peter mitchell's dashboard

sorry but dont have any advice except stay clear of dell - my current problem -

Incident = order placed on line for belkin modem 4w ago - waited 2-3 w for order - no contact from dell until e mail stating order had been cancelled - no apology - no explanation - then went round in circles in site trying to find complaints proceedure -unable to do so - e mailed them - got phone call from sales person - req refund - was pushed into re-ordering over phone - told them exactly what reqd - 8d later wrong product arrived - e mailed them 3d ago - no reply yet - phoned 3x today passed from person to person then eventually told sales person would contact me tomorrow - told that only have 7 days to return product .
shockingly bad service.
I have bought many items over the net in past yrs including 2 cars - never any problems in the past
be warned if considering buying from dell