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  • praise

    A comment on the praise "TomTom Australia Service center gave me excellent service" in Tom Tom:

    Peter
    Hi Hunny, sorry for late reply, I only just saw your post today. The number to call is 1 300 135 604 – Peter, on November 12, 2009 21:03
  • question

    Peter replied on July 17, 2009 15:59 to the question "What's up with this TomTom?" in Tom Tom:

    Peter
    Hi Sandra,
    test it outdoors, it needs to have a clear view of the whole sky, so that it can scan the current location of the satellites. If you can hook it up to a PC with the USB cable, and download "Tomtom Home" software from their website, it will update your Tomtom with some data that will help find the satellites faster.
    (Quick GPS fix)

    Tomtom provides free Map correction downloads - but that only fixes mistakes on the map currently in your Tomtom GPS. Sounds like these new Neighborhoods may only show up in a newer version of the map?

    I'm not sure how old your TT is, but if your device and map are fairly new, then it could just be that the Map suppliers are behind the times.

    You can update your map also using the Tomtom Home software, there is a Map Update Service option, and they charge a small amount per quarter to download the latest version. The TT Home software will ask for your credit card details, and then proceeds to download the new map version directly to your TT. Don't buy the whole new map, that's too expensive, just get the quarterly update. I am in Australia, but I also use my TT when I visit USA, and
    our quarterly updates for the USA map are AUD12.95 ( about USD10.00)

    Regards
    Peter
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  • praise

    Peter Zorin gave praise in Tom Tom on June 16, 2009 13:53:

    Peter Zorin
    TomTom Australia Service center gave me excellent service
    My 10 mth old TT OneXL fell off the windshield while the car was parked in my garage overnight. I found it on the floor with a cracked screen the next morning. I called Tomtom service, and they kindly offered to repair it under warranty. i sent it in, it came back about a week later - good as new. Thanks very much TomTom Sydney, Australia your customer service is excellent.