philip copeland's dashboard

philip copeland replied on June 27, 2009 20:46 to the idea "Keep Tatango Customers" in Tatango:

What would be a good price for a minimal service like this, Derek? A minimum of 8 messages per month for a 50 member group. Not unlimited @ $20 permonth . . .

philip copeland replied on June 05, 2009 13:25 to the idea "Ad per free text message" in Tatango:

Derek,

It seems like a Bait/Switch because I found you after PC Magazine (or PC World) promoted your company because of your free SMS service. You have the long term prospective on your company but I was introduced to Tatango through some free press (?) you received through a respected computer periodical.

I then happily used and promoted your services to many other people - I was a Tatango messenger.

Your recent change has ruined your value . . . directing people to a website link destroys the timeliness of the message . . . which is the fundamental value that your company provided.

Don't you understand that?

philip copeland replied on June 04, 2009 22:38 to the idea "Ad per free text message" in Tatango:

If you are so sure that will happen to Wiggio, then you should have been able to predict that it would happen to you, right?

Why ask us (the customers) for suggestions when there is no way that you will alter your subscription based course of action?

Bait/Switch is no way to start a business and that is what you did.

philip copeland replied on June 04, 2009 22:19 to the praise "Tatango is easy to use" in Tatango:

Daniel,

It doesn't work that way anymore. Your SMS is put on the web and a "link" is SMS'd to your group. They have to paste the "link" into a browser to get your original SMS message. It used to be a great service, but they ruined it.

philip copeland replied on June 04, 2009 22:09 to the idea "Ad per free text message" in Tatango:

Dear Derek (CEO Tatango),

Did you not plan for economic downturns when you first offered Tatango as a free service? Could your first business plan only succeed if the economy stayed positive? Did you not store up for a rainy day?

As it is, you have performed a "bait and switch" with your customers and we will not forgive you for it.

I know of no other web service that started out as FREE and changed to a PAY service. Maybe you do, but it still STINKS for you to do this.

You say you would love to hear ideas but you really don't have any other plan - it makes me think that the PLAN all along was to offer the service FREE for ONLY A LITTLE WHILE to build up a critical mass and then SWITCH to a paid service.

For the other victims, try out Wiggio:
http://www.wiggio.com/

philip copeland replied on June 02, 2009 18:17 to the problem ""visit web" for messages a bad idea" in Tatango:

It's too expensive, Derek. Why wouldn't I use Wiggio, which is free? I am still upset that I promoted your service at a national convention and then you changed everything.

philip copeland replied on June 02, 2009 16:54 to the problem ""visit web" for messages a bad idea" in Tatango:

Dave,

Check out Wiggio.

http://www.wiggio.com/

As much as I like - and would pay for - tatango . . . they've taken a horrible turn.

philip copeland replied on May 24, 2009 03:05 to the problem ""visit web" for messages a bad idea" in Tatango:

I have the same feeling - will leave Tatango.

philip copeland replied on May 15, 2009 04:05 to the idea "Ad per free text message" in Tatango:

Derek, I'm so impressed with your quick replies to your customers. I view the old Tatango as incredibly valuable (and i really don't like the link solution you arrived at). I would think that people will understand that there is some "pay to play" aspect of your incredible service.

philip copeland shared an idea in Tatango on May 15, 2009 03:54:

Ad per free text message

Tatango is such an impressive company - I've shared your services many times over the past year. PLEASE go back to some sort of ad-based free texting. It's brilliant - we care - and we love your company. Maybe you could send out one advertising message for every one free text. If I send my group 10 free texts in a year, you sell 10 free advertising messages to their cell phones. Might that work?