phoenix's dashboard

This is a fairly old issue and since then I've uninstalled Mozy out of frustration. I'll install this newer version and see if things have improved. – phoenix, on September 13, 2009 21:35

Just wanted to add that I was able to set one ping.fm account to post to my personal page and another ping.fm account to post separately to a fan page I administrate. (I think this wasn't an option when I first set it up so I had to do a little uninstalling first.) – phoenix, on July 01, 2009 20:43

According to the help docs, no. Only one ping.fm account to a Facebook account. Now if you want one account to post to a fan page, and one to post to your personal Facebook, you can do that, if I read the instructions correctly. However, I've had a bit of trouble getting that to work.

Not an official answer, but in my experience, it's testy in any browser, but seems to be most stable in Firefox. Switching between browsers isn't really a problem but you may lose some changes, depending. That also seems a bit tedious. I just tend to log out and back in to reset things. For my own sanity I try to type as little as possible in the editing boxes. I copy every thing from a desktop editor and paste it into the boxes. Cuts down on the frustration.

@ Via, GS has also been really helpful to me for technical help and making hosting decisions as well. Although Weebly representatives keep posting that members will get a prompt response from them if the request is made though the official Weebly channels, I never did get a response or acknowledgement to my last two requests though the support forms onsite.

The basic Weebly service is probably more than sufficient for what you want to do. Their downtime seems comparable to other sites, and if you aren't pushing the limit of what Weebly can do, you may never have issues with the customer support. If you are considering paying for the upgrade, I might do some looking around, especially since your needs seem relatively short term. Many companies offer hosting deals for the first year, which puts them in Weebly's price range or better if you aren't looking for a permanent site.

When I tried Sythasite (now Yola) I liked Weebly better, but they have since made a lot of changes, and they have a much broader support base, both on their site and on GS. If I hadn't tried Weebly first and already invested the time, I'd be tempted to try them instead or at least give both another shot and see which I liked best.

Ultimately weighing cost, support issues and features, I decided that I'd move two of my three sites to Dreamhost and I'm in the process of doing that now. (Dreamhost recently had a killer deal which beat Weebly's, and for non-profit sites, which I also have, they offer free hosting.) I'm happy so far with their service.

I'm keeping my eye on Weebly to see its future developments. Although I've realized through my experience and feedback on sites like this that it's not quite the ultimate solution for my needs, I still think it has potential.

Good luck selling your house. :) – phoenix, on April 07, 2009 00:39

This message has been posted before and I get the distinct impression that Dan and Weebly would prefer that no one post in these forums. Perhaps though, this is just a friendly reminder.

I think people ARE requesting support through that channel. I have on numerous occasions for the problems I have also posted about here. The forum is not necessarily meant to supplant that, at least it is not for me, I certainly can't speak for everyone. However, as there is no public forum on Weebly, I will ALSO continue to check and post here because the response through the Weebly help channel is slow at best, on occasion non-existent, and not always sufficient when the help finally comes. I've had help tickets not be answered, and help tickets that requested information that was included in my first request for help as if someone did not read the message thoroughly. Posting feedback on the blog seems pointless as the comments section appears unmoderated and overrun with spammers.

People have posted problems here that I also have and seeing the answers which I have not been able to find under Weebly's support tabs searching the knowledge books has certainly been helpful, and much more efficient than waiting for a response from the single centralized channel or submitting feedback to those entries in the knowledge books. Waiting for a response without any indication of when it might come or when the relevant help page may or may not be updated may be an easier way to do things on your side, but it's not particularly efficient for a consumer that needs help and feedback.

Weebly needs a public forum, if simply because users frequently ask the same questions and a public database of the common answers (not in the knowledge books) would be very useful. Even if they can't get an immediate official response, having timely feedback from another user in a similar situation can offer definite relief. They could also share tips and tricks. In one case, I received an answer about some code I was trying to add to my site, which I was told wouldn't work. That turned out not to be true, it required a minor alteration and it would have been nice to have a place to share the fix I used for anyone else interested in trying the same thing. The forum doesn't have to be this one, but as Get Satisfaction has tested feedback tools in place, it seems a shame to reinvent the wheel especially for a small company with limited manpower.

Wherever you choose to add a forum you could take a cue from companies like Wordpress and others on Get Satisfaction that encourage the participation of active and helpful users. For my part I hope that Weebly users start using this forum more and use each other as a resource. If there are other resources out there I hope people post them here so that others may benefit.

I'm glad the sites are back up.

I note that the company says this solves the problem but my sites have been down for going on 11 hours now. This is the second time in the past two weeks, in addition to the few days that I couldn't edit my sites at all. (I never did hear anything about that.) I'd blame it on Weebly being a free service but the customers who paid for the upgrade don't appear to be faring any better from the reports I've seen online. Perhaps I'm wrong about that though.

At any rate, it would be a lot easier to tolerate if Weebly had a mechanism in place to let the people who use the service know what's going on. Update the blog, issue Twitter alerts, whatever you need to do. Canned responses here (which is the only source I can even find for current information), and customer service responses that are delayed for weeks really aren't cutting it anymore. I think users would be a lot more forgiving if they did not feel ignored, and this appears to be a more serious issue than some incidental "unscheduled maintenance". – phoenix, on March 17, 2009 00:28