pineywoods's dashboard

Thanks Rachel! That fixed it :)

I just found that it did fix it.

I had the same problem, that it wasn't available. I hope this fixes it.

Hi tequp - Try resetting the invite key (Click the Lost the invite key?" link on the log in screen of your wiki. This should get you in

I have this issue also. I'm not sure what I've done though.

I created tequp.pbwiki.com but since the update, I can't get into the admin section anymore.

Any suggestions? Feel free to contact me via the email address that is set as admin for tequp.pbwiki.com

thanks

Okay. It does seem like this particular thread here in Getsatisfaction/PBwiki is running out of steam. But while it was hot, it did in fact provide a lot of useful input for efforts to improve getsatisfaction itself. Thanks!

Probably not. Leslie's post right above yours admits that they already know it's a problem; "someone" lowered the "mark as useful" count on Amy's post so it no longer dominates this thread, and finally, I have no desire to help improve GS. You, however, are welcome to do so.

Guy Fawkes, could you make the same post about "innapropriate floated replies" on the Getsatisfaction product page too, or just cross-post this one? I didn't find a thread there on quite the same thing.
I agree this feature needs a lot of work, but I think it (along with a lot of other problems) will be more easily tackled over there.

The two use cases I'm familiar with are forums (where I can see new unread posts since my last visit) and RSS (where I get the entire feed and mark as read as I see fit.

Here, I'm left to start paging through... I try to get to a point where I recognize the title or see the date is older than my last visit. It doesn't work well, though. I also have a hard time recognizing new replies that are put under what I'm reply to (like this one here).

Am I missing something with the RSS feed? I can't seem to find the feed that provides *all* the posts.

Hi everybody, glad you bring up this issue, funny that.
We recognized this issue a while back, and we starting thinking why on earth would we float replies to the top in a conversation? The value (getting a quick answer as Casey points out) is only needed for Questions, Problems and Ideas. Conversations (Talk Topics) don't need a voting system, and so we've removed "Mark as useful" and people's and company picks from the new versions of the topic pages that are coming out really soon now.

Hi sraymond. You bring up a really good point! Right now there is a small (-) on the upper left corner of the topic list. If you click on the (-) the topics will collapse to the title and meta info. This makes it easier to scan the topics, but it still only shows 6. It's just a simple change to the interface that sets a cookie and keeps that as your view until your hit the (+) to open the topics back up. We'll look into making this view more customizable. I'm curious in the meantime if you can tell me more about your search for new posts. How were you going about your search (for example, did you try to look at all the posts since you're last visit and did you use the dates for reference, or just the last familiar title)? And what were you looking for (things of interest to you, import issues, or trying to get a feel for what's been happening etc.)?

Thanks!

"The point of the starred posts floating to the top is to provide a quick answer to a question"

Well, if the makers of GS limited this function to that specific use, it wouldn't suck so much. But even they can't resist the urge to "vote up" their own posts for reasons unrelated to your thoughtful analysis.

"I'm irked people are still critiquing GS's UI on the PBwiki thread, instead of taking their suggestions striaght to GS."

We don't care that GS sucks, per se. We care that PBwiki has chosen to force this crappy system as the only support forum. That is, quite properly, a PBwiki issue. The only reason that specifics of said suckage arise is an apparently vain attempt to lend weight to the argument that PBwiki has made a Bad Decision.

The point of the starred posts floating to the top is to provide a quick answer to a question, so users not interested in the conversation get in, get their answers, and get out.

Official Responses also get floated, but if you look closely, not every post by a PBwiki employee gets an official response tag - it's reserved for someone from here coming in and saying what's what.

And if you see those floated posts, there is a link that says "See in Context." As a Support rep, I find floated responses pretty useless, since I'm mostly responding to the further questions down the conversational line, but in the most popular threads, there's normally no more than 1 or 2 floated posts. And that's why there's a space bar or scroll button.

Yeah, it is super annoying when a post floats out of context to the top of a thread. It makes the conversation pretty useless to anyone except those that are already following it. No good if you're just looking for the answer to a question.

And when the GS staff has their employees "gang-vote" a post as useful, they rise, completely out-of-context, to the top of the thread, further obscuring any useful information. While this may appeal to the vanity of the person whose post is elevated to "People's Pick", it does nothing to enhance the conversation.

Still a fair amount of clutter... and the biggest problem for me is that it's too hard to quickly read the new posts. With only six topics to a page, I have to load the next page way too often - I usually give up after two or three pages.

Is this something that can be customized by each user?

Thanks so much for your thoughts and suggestions, Rene!

Get Satisfaction has been around for about a year, however, PBwiki has only recently started using it as a replacement for their forums so they are still working on getting their customers up to speed here and porting valuable content over from their forums.

A "collaborative help system" as you called it is a good way to describe it. There are several companies that have been using Get Satisfaction for quite some time now and have had great success with helping their customers and creating vibrant communities where the customers also help each other -- Timbuk2, Twitter, HubDub, Joby, Pownce -- to name a small handful.

We are constantly evolving the interface and features of Get Satisfaction to best suit the needs of our users and feedback like yours is truly valuable to us. If you have further input as you dig deeper into Get Satisfaction we'd love to hear it over here as that's where our whole team is participating and your input will be sure to be heard.

Hello everyone.

I signed-up to get satisfaction.com about 8 hours ago. From what I could pick up just reading some of your replies in this particular topic-thread, it sounds like getsatisfaction is a fairly new site. If that is correct, then I'm afraid it really will take more time for the site to do a better job supporting people in finding the help they're after. That's just how collaborative sites are. Of course, the improvements you're planning to make the site easier to navigate/find help will also help a lot.

But I believe the thinking behind the site (a collaborative help system, if I may style a description) is the right way to go. It will (eventually) be richer and more helpful, and will be all these more quickly, than any traditional "me company, you customer" help desk could ever hope to be.

It is not exploitative because (a) users who contribute to the site do so knowing full well that their contribution is meant to and will be re-used by the site to help others, and (b) any user can always choose not to contribute and simply take what they find useful with no ill effects to their standing as a site member.

Now, so as not to be accused of being "off-topic" I agree with the orginal observation that the interface is cluttered and makes it difficult to find what you may be after. A better (read simpler) search function is a must. An auto-generated context-sensitive list of suggested links might also help.

More power to getsatisfaction! Keep up the good work!