Neil Roberts's dashboard

Neil Roberts replied on November 05, 2009 20:24 to the question "Why Ignore notifications time doesn't change according the timezones?" in BitMethod:

Each time you open the application, it sends us your current time zone that we use to adjust the sleep time you set to match up with that time zone. If you're having trouble, you should only have to open up the application anywhere you have a valid internet connection

A comment on the question "Does 1.1 offer a choice of sounds? If so, I cant find it." in BitMethod:

I was commenting only on the negative reviews and feedback, in response to a specific note tomboy501 has sent to us, via our public support channel.

We obviously listened to the feedback regardless of how it was done, and added these new features. Please point me to the repeated emails you're talking about, I'd be happy to address them. – Neil Roberts, on November 04, 2009 03:59

A comment on the question "Does 1.1 offer a choice of sounds? If so, I cant find it." in BitMethod:

Thanks for the positivity. We just published some stats about who is using the new custom sound choices on our @BitMethod Twitter account and, as expected, a very small percentage of our users were creating a lot of these negative reviews and feedback. We want to make our App powerful, of course, but we need to spend time thinking about the best way to make it useful to everyone. – Neil Roberts, on November 03, 2009 17:49

Neil Roberts replied on October 28, 2009 18:37 to the question "Place Search Ambiguity" in Brightkite:

I'm not really talking about the visited places map. The way I imagine you'd integrate it with the new check in list you have is that each row (in the area currently populated with the address) might have something like: "300ft: 123 4th St" (e.g. the distance away) that would redraw as the GPS lock got better. As for the map, it would be nice to see once you've chosen one of the locations, below the "Check In Here" that showed the location as well as your current GPS lock

Neil Roberts asked a question in Brightkite on October 26, 2009 19:48:

Place Search Ambiguity

You guys introduced some things in the last version that are now gone, and I really miss them. The first major one was how accurate the current GPS fix is. The second was being able to view one of the places on a map (It wasn't the most intuitive, but at least I could do it). My main problem resolves around trying to check in places where there are two locations on the same road. When Dahl's doesn't show up in my list, for example, I don't know if I should just wait for the GPS fix to get better, or search for it. If I search for it, I see two locations on Merle Hay, which is a pretty long road. I'm not sure of the address, so I don't know which one to check in to. I'm sure there's a much better UI that the one introduced in the new 2.0 version

Neil Roberts started following the question "How can I modify saved searches?" in atebits.

Neil Roberts replied on October 12, 2009 21:25 to the problem "In app purchase for bno news not working" in BitMethod:

I don't see anything wrong on our end. The message you are seeing is typical of applications that are being beta tested and shouldn't show up in a normal application. I would recommend that you redownload the application from Apple and reinstall it on your device

A comment on the update "Monthly Subscription Confusion Update" in BitMethod:

This has been resolved. There should have been no disruption in service, subscriptions are being enabled today. Also, for anyone else hoping that downgrading will let them skip payments, it should be noted that our system simply checks for valid subscriptions. The original version won't prevent our system from checking for that. – Neil Roberts, on October 12, 2009 13:33

A comment on the update "Monthly Subscription Confusion Update" in BitMethod:

We only just got this information. If you are unhappy with the speed of our support, please request a refund for the application. – Neil Roberts, on October 09, 2009 21:40

A comment on the question "No longer receiving push notifications" in BitMethod:

I can see that in the system now, but it wasn't like that when this was posted – Neil Roberts, on October 07, 2009 03:58

Neil Roberts replied on October 07, 2009 02:53 to the question "No longer receiving push notifications" in BitMethod:

In our system, we're seeing that you haven't enabled low priority notifications, and there hasn't been a high priority notification in 12 hours. If you open up the application, you should see a lot of grayed out rows, indicating you won't receive those messages as push notifications.

Neil Roberts replied on October 07, 2009 02:05 to the question "No longer receiving push notifications" in BitMethod:

There is no current systemwide problem with the push notification system.

Please install Ad Hoc Helper and send the data to info@bitmethod.com

A comment on the update "Monthly Subscription Confusion Update" in BitMethod:

The free trial is still in effect and will be until the end of the week, for everyone that purchased the application. – Neil Roberts, on October 05, 2009 15:34

A comment on the update "Monthly Subscription Confusion Update" in BitMethod:

We received you email, and once verified, it will change shortly. There should be no disruption in your subscription between now and then. – Neil Roberts, on October 05, 2009 14:42

A comment on the update "Monthly Subscription Confusion Update" in BitMethod:

We received the email, but we're not able to verify a date that lines up with the problematic description. Can you send your receipt? – Neil Roberts, on October 02, 2009 16:03

Neil Roberts replied on October 02, 2009 15:50 to the problem "No sound on push alerts" in BitMethod:

This has been working for other users. Also, even if you have turned off the sound, the device should still vibrate. The only thing I can recommend is to turn the sound setting in the options off then on.

Neil Roberts started following a topic that has since been removed from atebits. see the change log

A comment on the question "No Push" in BitMethod:

I see you got sent the message about Chicago Cubs and Wrigley Field. Should be good to go – Neil Roberts, on September 24, 2009 17:03

A comment on the question "No Push" in BitMethod:

It looks like at one point Apple was having problems sending messages to your device and the code that was supposed to reenable your device wasn't working. It should be fixed now. – Neil Roberts, on September 24, 2009 16:50

A comment on the question "No Push" in BitMethod:

Follow the same instructions above then regarding Ad Hoc Helper and we can track down the problem – Neil Roberts, on September 24, 2009 16:12