Mark Schoneveld's dashboard

Quleczka replied on September 30, 2008 12:01 to the problem "No delete option" in Disqus:

I have the same problem...can't remove association with blog :(

When I've changes blog address and name still same things (like disqus community page) remained with the old name :/

There is a no way to remove my profile either :(

Mark Schoneveld replied on July 16, 2008 18:18 to the problem "No delete option" in Disqus:

This is exactly the thread I was about to start coming here. It's very frustrating that such a simple function is unavailable. Hey Disqus, please advise! Cheers.

Mark Schoneveld started following the problem "No delete option" in Disqus.

Mark Schoneveld started following the problem "How can I privatize what blogs I moderate?" in Disqus.

A comment on the question "Where are the RSS feeds?" in Brightkite:

Thanks, Brady! – Mark Schoneveld, on June 27, 2008 15:52

Brady replied on June 27, 2008 15:41 to the question "Where are the RSS feeds?" in Brightkite:

Hi Mark
We currently have GeoRSS feeds on every place and person page. Learn more about them here:

http://blog.brightkite.com/2008/05/02...

We have plans to put GeoRSS on Me and My Friends, Around Me, @'s and Comments.

Mark Schoneveld asked a question in Brightkite on June 27, 2008 02:56:

Where are the RSS feeds?

If I'm not mistaken, there are none. I would love to have a feed for comments on my stuff + @'s + maybe even some of my close friends activity.

Did I miss something?

A comment on the problem "Customer services sucks - totally unresponsive" in 37signals:

Awesome, Sarah. That's super helpful! I will pass him this info asap. Thanks for being so cool. My apologies for my seeming annoyance... (can I change the title of this thread?). – Mark Schoneveld, on June 26, 2008 03:24

Sarah Hatter replied on June 25, 2008 23:35 to the problem "Customer services sucks - totally unresponsive" in 37signals:

Hi Mark,

I'm sorry to hear that your friend is having this issue. This situation sounds incredibly frustrating for him, and we're always here to help our customers in any way we can. To say that we are unresponsive is unfortunately not true, but there is probably a simple explanation for why we haven't received this person's emails.

We don't offer support on Get Satisfaction, we offer it for our customers directly on our own websites.Your friend is more than welcome to email me personally for any help, sarah@37signals.com. I handle all support for 37signals and handle all Campfire upgrades within minutes of receiving the request. I can guarantee you that if we haven't replied to your friend, it's because we haven't received his email.

I'm not certain what ticket system he's using to send us emails, but our support email for Campfire is support@campfirenow.com. For Basecamp, it's support@basecamphq.com. Again, my direct email is sarah@37signals.com.

I'll be happy to comp his Campfire account and make sure he's refunded for any charges made to his Campfire account after he upgraded to Basecamp max.

A comment on the idea "Better interface for checking in locations?" in Brightkite:

Thanks Lesley. I'm looking into it. Thanks for the quick reply. – Mark Schoneveld, on June 25, 2008 22:33

A comment on the idea "Better interface for checking in locations?" in Brightkite:

Mark, every Placestream has an "Add to Placemarks" button in the top right corner of the page. The iPhone and Mobile versions also have a button for this and you can placemark a location via SMS by texting "MARK" once you are checked in at that location. I hope that helps. :) – Lesley, on June 25, 2008 22:23

Mark Schoneveld replied on June 25, 2008 22:16 to the problem "Customer services sucks - totally unresponsive" in 37signals:

Thanks, JF.

I was actually posting for my coworker who's more frustrated than I am. However, he says he's posted many tickets for service and hasn't received any replies. He's checked back several times (according to him). He uses Basecamp A LOT and he's a huge advocate of your services. He's just been frustrated by this one problem (not getting Campfire to work). I'll tell him to post again, and hopefully he'll hear back.

Mark Schoneveld replied on June 25, 2008 22:10 to the idea "Better interface for checking in locations?" in Brightkite:

Even simpler than this - I would love to be able to add 'my favorite places' so that I could simply scroll through that list and pick out where I am. In "My Placemarks" there's no way to add a new place quickly.

We are, after all, creatures of habit and don't go to THAT many places.

Or can I do this already? Am I missing something? If not, there should be a button that says "add place" in your place stream. I hate that it searches the web first.

Mark Schoneveld started following the idea "Better interface for checking in locations?" in Brightkite.

JF replied on June 08, 2008 21:24 to the problem "Customer services sucks - totally unresponsive" in 37signals:

Hi Mark. We reply to everyone within a few hours of receiving an email.

We take support very seriously so it's troubling to read that you haven't heard back from us.

Have you checked your spam filter? Perhaps it got caught up in there? That has happened before.

We're known for excellent response times and great support:
http://www.37signals.com/support

Mark Schoneveld reported a problem in 37signals on June 02, 2008 18:13:

Customer services sucks - totally unresponsive

I've paid for the top-level $149/month plan which includes Campfire, however, it continues to block us from using unlimited chats and list ads within the conversation. This has been a problem for months now. After several attempts to contact customer support, we still haven't heard anything back. Ugh. Anyone here have connections to 37signals customer support?