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Rael Dornfest replied on July 02, 2008 00:52 to the problem "Reminders not working" in I want Sandy:
Hi folks.
While we did indeed pinpoint where this was happening the last time it did, it seems we hadn't completely solved the issue. I'm working on it now while Sandy is chewing through, catching up on those reminders and daily digests that didn't make it through the queue earlier today.
I'm terribly sorry for the interruption of service and will post with further updates shortly.
—Rael
BJ replied on July 01, 2008 20:53 to the problem "Reminders not working" in I want Sandy:
Tom replied on July 01, 2008 16:47 to the problem "Reminders not working" in I want Sandy:
Rael Dornfest replied on June 28, 2008 09:52 to the problem "Reminders not working" in I want Sandy:
Hi again.
We've finally pinpointed just when this happened and found the commonality with the last time this happened a couple of weeks ago. With that in hand, we'll be making sure it doesn't happen again.
In the meantime, Sandy is back in the saddle and reminders are working once again.
I'm sorry for any inconvenience this may have caused you.
Rael
Rael Dornfest replied on June 28, 2008 06:40 to the problem "Reminders not working" in I want Sandy:
Hi Thunderboy,
Sandy appears to have had some trouble sending some reminders and digests again.
She's chewing through them all now and will be caught up very shortly.
I'm not sure why this happened (it doesn't appear to be the same problem as last time) but I'm looking into it and will post a follow-up as soon as I know more.
—Rael
ThunderBoy replied on June 28, 2008 02:48 to the problem "Reminders not working" in I want Sandy:
Jt replied on June 19, 2008 15:38 to the problem "Reminders not working" in I want Sandy:
DMee replied on June 19, 2008 09:55 to the problem "Reminders not working" in I want Sandy:
A comment on the problem "Reminders not working" in I want Sandy:
It's generally improved, but there was a 17-minute delay between my last email and Sandy's response. – John, on June 18, 2008 03:01
A comment on the problem "Reminders not working" in I want Sandy:
It's generally improved, but there was a 17-minute delay between my last email and Sandy's response. – John, on June 18, 2008 03:01
A comment on the problem "Reminders not working" in I want Sandy:
Yeah, she seems to be responding as usual now. I think it was all the stress from new users? I've been telling a lot of people about Sandy. :) – bobbywan, on June 18, 2008 02:59
Rael Dornfest replied on June 18, 2008 02:20 to the problem "Reminders not working" in I want Sandy:
A comment on the problem "Reminders not working" in I want Sandy:
bobbywan is right; Sandy seems to be sending email but not receiving email. – John, on June 16, 2008 22:50
bobbywan replied on June 16, 2008 22:29 to the problem "Reminders not working" in I want Sandy:
John replied on June 16, 2008 20:27 to the problem "Reminders not working" in I want Sandy:
ThunderBoy replied on June 01, 2008 05:12 to the problem "Reminders not working" in I want Sandy:
A comment on the problem "Reminders not working" in I want Sandy:
This appears to have fixed things for me. Thanks for your personal attention, Rael, and I hope things remain stable for Sandy from now on. – Neal Sofge, on May 27, 2008 15:20
Rael Dornfest replied on May 27, 2008 04:22 to the problem "Reminders not working" in I want Sandy:
Hi Neal!.
I spent some time over the weekend delving into this and you were indeed right: those reminders that Sandy had failed to send (due to that mail server issue of last week) that were repeating (i.e. @weekly, @daily, or the like) didn't have their recurrence kick back into gear when they recovered. We worked with Sandy today to make sure all those recurring events, well, ... recur again. Those of you who were missing some recurring reminders should see your daily, weekly, monthly, ... etc. reminders being delivered again as of this afternoon.
Sorry for the rough week, folks! All should be back to normal and Sandy's back on track again.
—Rael
Lyena replied on May 24, 2008 19:59 to the problem "problems with mobile feature - I have Sprint!!" in I want Sandy:
A comment on the problem "problems with mobile feature - I have Sprint!!" in I want Sandy:
Mine actually began working about a day later and I got like 6 different confirmation text! I think that's the number of times I asked Sandy to resend a confirmation text message. It may begin working for you too! – karmyntyler, on May 24, 2008 19:52
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