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Rael Dornfest replied on July 02, 2008 00:52 to the problem "Reminders not working" in I want Sandy:

Hi folks.

While we did indeed pinpoint where this was happening the last time it did, it seems we hadn't completely solved the issue. I'm working on it now while Sandy is chewing through, catching up on those reminders and daily digests that didn't make it through the queue earlier today.

I'm terribly sorry for the interruption of service and will post with further updates shortly.

—Rael

BJ replied on July 01, 2008 20:53 to the problem "Reminders not working" in I want Sandy:

Posted response on another thread, but I am also not getting reminders.

Tom replied on July 01, 2008 16:47 to the problem "Reminders not working" in I want Sandy:

I'm still not seeing reminders. How long of a backup should I expect?

Rael Dornfest replied on June 28, 2008 09:52 to the problem "Reminders not working" in I want Sandy:

Hi again.

We've finally pinpointed just when this happened and found the commonality with the last time this happened a couple of weeks ago. With that in hand, we'll be making sure it doesn't happen again.

In the meantime, Sandy is back in the saddle and reminders are working once again.

I'm sorry for any inconvenience this may have caused you.

Rael

Rael Dornfest replied on June 28, 2008 06:40 to the problem "Reminders not working" in I want Sandy:

Hi Thunderboy,

Sandy appears to have had some trouble sending some reminders and digests again.

She's chewing through them all now and will be caught up very shortly.

I'm not sure why this happened (it doesn't appear to be the same problem as last time) but I'm looking into it and will post a follow-up as soon as I know more.

—Rael

ThunderBoy replied on June 28, 2008 02:48 to the problem "Reminders not working" in I want Sandy:

No Man, Everything was back automatically last friday I got an email reminder and then again this friday none... that weekly reminder was only back up for one week.

Forgot to do it again this week and now going back to post-its....

Jt replied on June 19, 2008 15:38 to the problem "Reminders not working" in I want Sandy:

Web interface works, email no

DMee replied on June 19, 2008 09:55 to the problem "Reminders not working" in I want Sandy:

Emails work but not getting Twitters any more :-(

A comment on the problem "Reminders not working" in I want Sandy:

It's generally improved, but there was a 17-minute delay between my last email and Sandy's response. – John, on June 18, 2008 03:01

A comment on the problem "Reminders not working" in I want Sandy:

It's generally improved, but there was a 17-minute delay between my last email and Sandy's response. – John, on June 18, 2008 03:01

A comment on the problem "Reminders not working" in I want Sandy:

Yeah, she seems to be responding as usual now. I think it was all the stress from new users? I've been telling a lot of people about Sandy. :) – bobbywan, on June 18, 2008 02:59

Rael Dornfest replied on June 18, 2008 02:20 to the problem "Reminders not working" in I want Sandy:

Hi John and Bobby.

Checking in... Is all running smoothly again for you?

—Rael

A comment on the problem "Reminders not working" in I want Sandy:

bobbywan is right; Sandy seems to be sending email but not receiving email. – John, on June 16, 2008 22:50

bobbywan replied on June 16, 2008 22:29 to the problem "Reminders not working" in I want Sandy:

Same here. Emails aren't going through to Sandy for me. Have to go use the Web interface.

John replied on June 16, 2008 20:27 to the problem "Reminders not working" in I want Sandy:

Sandy was working great for a long time, but this morning I sent two reminders to Sandy and haven't gotten a reply. I sent myself a short-term reminder a little while ago ("remind me to sing a song in one minute") and I didn't get the reply nor the reminder.

ThunderBoy replied on June 01, 2008 05:12 to the problem "Reminders not working" in I want Sandy:

Sorry Rael... My weekly reminder for Fridays (and the only repeating reminder I have) still did not show up on Friday like it used to, even though the errand item was listed on my Daily Digest as always.

A comment on the problem "Reminders not working" in I want Sandy:

This appears to have fixed things for me. Thanks for your personal attention, Rael, and I hope things remain stable for Sandy from now on. – Neal Sofge, on May 27, 2008 15:20

Rael Dornfest replied on May 27, 2008 04:22 to the problem "Reminders not working" in I want Sandy:

Hi Neal!.

I spent some time over the weekend delving into this and you were indeed right: those reminders that Sandy had failed to send (due to that mail server issue of last week) that were repeating (i.e. @weekly, @daily, or the like) didn't have their recurrence kick back into gear when they recovered. We worked with Sandy today to make sure all those recurring events, well, ... recur again. Those of you who were missing some recurring reminders should see your daily, weekly, monthly, ... etc. reminders being delivered again as of this afternoon.

Sorry for the rough week, folks! All should be back to normal and Sandy's back on track again.

—Rael

Lyena replied on May 24, 2008 19:59 to the problem "problems with mobile feature - I have Sprint!!" in I want Sandy:

No, mine is not working still. I sent 4 messages to the phone. My Twitter authentication code is not getting through either. Perhaps, it does take some time. Thanks!

A comment on the problem "problems with mobile feature - I have Sprint!!" in I want Sandy:

Mine actually began working about a day later and I got like 6 different confirmation text! I think that's the number of times I asked Sandy to resend a confirmation text message. It may begin working for you too! – karmyntyler, on May 24, 2008 19:52