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Hello Chrome Sushi! Sorry your order hasn't arrived yet. Our experience with UPS has been really good compared to the other shipping methods we've used in the past. Some shipments are delayed or lost in transit, but that can be an unfortunate outcome regardless of which shipping method used. Overall UPS Mail Innovations is faster and more efficient than other methods at an affordable price. We are working on introducing an expedited, traceable international shipping method that doesn't break the bank so hopefully that will be a good option for you in the future. We are always looking to improve our shipping service, but at this point, UPS offers the best service and we have seen a decrease in lost and delayed orders overall.

Additionally, the only extra charge that results from shipping with UPS Mail Innovations is the customs fees charged by your country and those fees will be charged with any shipping method. You will not be charged any brokerage fees. Send us an email at service@threadless.com-Chrome Sushi- because it does sound like your order is lost and we can work something out for you. Hope this info helps!

I have been waiting 5 weeks for an order to Canada now. Who knows if it will ever show up. I do a fair bit of online shopping and UPS is the absolute worst for being slow and having extra charges. We don't even get tracking numbers. I would STRONGLY recommend that you switch you international shipping to anyone but UPS.

Sorry to hear that! We can definitely help you with your wayward shipment. Since this is a specific order problem, you should email us at service@threadless.com. We use Get Satisfaction as a forum for general consumer questions. We wouldn't want to share your personal order information with everyone! Email us and we can help with this situation.