K. Latham's dashboard

K. Latham replied on October 24, 2009 03:29 to the problem "problem with showing dvd on TV" in ITL PVBX:

Sounds like you are using the global connect tool in setup, you might be coming up with a priority conflict problem. The connect tool in setup was made for testing, and has the highest priority. Doing a blank screen on the output not working will clear any priority settings made to it. Also you don't need to reboot the server to reset things. Call our office on Monday, we'll walk you through trouble shooting.

K. Latham replied on August 20, 2009 19:53 to the question "Private Blog?" in Blog Oklahoma:

No.

The whole point of the web ring is to have people to view your blog. If your blog is private, then no one outside your selected group can read it. If you make your blog public, or have a mix of public/private posts (Some blogging services will let you flag specific posts as private) Then you can join the Blog Oklahoma web ring.

K. Latham set one of K. Latham's replies as an official response to "can not access ring code to put on my site to join. I already filled out the form" in Blog Oklahoma

K. Latham replied on July 12, 2009 03:41 to the question "can not access ring code to put on my site to join. I already filled out the form" in Blog Oklahoma:

If you have joined, just click on "Member Login" in the upper right corner of the site. If you forgot your password, click on "Forget your password?" on the login page, type in your e-mail address. After you get all logged in, you'll be at the "Manage Your Account" page. On the right of that page you'll see a link for web ring codes. You shouldn't miss it. It says, "Click Here To Get Web Ring Codes"

K. Latham replied on June 24, 2009 13:23 to the question "Ring Code Added" in Blog Oklahoma:

You can always use the Contact link at the web site.

As the web ring manager I will review your site a various times to check for the ring code, but it is always nice to hear from peopling letting me know you've added it.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:37:

Scheduled events not running

Make sure event hasn't expired
Make sure PVBX server software is running
Make sure rights are set correctly, and another event not overriding

K. Latham asked a question in ITL PVBX on June 10, 2009 19:36:

PVBX server software not starting on bootup

Make sure shortcut to PVBX server is in start up folder

K. Latham asked a question in ITL PVBX on June 10, 2009 19:27:

Media device (VCR, DVD, Cable Box ...) not working.

Make sure media device has power and is turned on
Make sure there is media in the media device
Make sure IR cable is in front of media device's IR receiver
Make sure user has rights to media device
Make sure correct IR codes are being used

Contact your local PVBX System Administrator for more help.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:24:

Nothing happens when clicking actions

First click on Blank Screen, wait a moment, and then try action again
Make sure logged into correct room.
Make sure logged into correct PVBX system.
Make sure user has rights for action.
Make sure action has a high enough priority.
Make sure PVBX Server software is running.

Contact your local PVBX System Administrator for more help.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:23:

Can't log into PVBX

Make sure you are using the correct user name and password.
Make sure you are logging into correct PVBX system.

Contact your local PVBX system administrator for more help if needed.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:21:

Buzz on audio

Audio noise is typically caused by ground loops or poor grounds. To start trouble-shooting remove the PVBX from the equation. Take the audio video coming from a camera where it plugs into the PVBX and instead plug it into a TV. Do you have noise now? If not go to the next cable from another room and repeat to make sure all runs from classrooms are clean. When you find a noisy run, try these steps to isolate the problem:

1. Try different A/V cables, a bad cable at either end can cause problems, and I have seen this with PIs cheap cables

2. Connect a TV directly to the camera in the room, you will get feed-back squeal if you turn the volume up too high, but at low volume there should be no hum. If there is hum, swap out the camera; try powering the camera from a separate AC adapter. Make sure the A/B box is set internally to 12Volts (jumper completely to the end, when you open the case up)

3. Look at the video modulators, (swap out each A/B box, one at a time). Each modulator was tested before shipping, but stranger things have happened.

4. Is the run punched down correctly? Crossed wires will put DC on the audio or video.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:19:

How to set up a Cross Link

When filling out the PVBX Map, be sure to enter in a Cross-Link (XLink) record for both the Input and the Output. The example show below is a XLink from Box A to Box B (one way)



Its recommended you have at least 2 cross links in both directions. (Example: 2 XLinks A into B and 2 XLinks B into A)

Software update to Cross Linking:
After you set up your cross links as shown above,
Go to the PVBX Server.
Click on the "Stop Server" button to stop the system,
Click on the "XLink Map" button to build the Cross Link Map.,
Click on the "Start Server" after the XLink Map has completed to start the server again

More information is available in setup manual

K. Latham asked a question in ITL PVBX on June 10, 2009 19:16:

Why do you keep saying write down and label everything?

After running CAT5, plugging in all the devices, and plugging in all the other cables, you will end up with a mass of over and under lapping cables. If you ever need to troubleshoot a connection, you don't want to spend to bulk of the day hunting for one cable. That is why you want to label everything.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:15:

Is the web interface customizable?

A little bit. Please read the software setup instructions.
Note: Any changes you make to the web software are NOT SUPPORTED by Innovative Technology, Ltd. If it is a feature you think will be useful to others, please contact us. We are always open to suggestions, and may include it in the next version of the software. Important: We will charge you to fix changes you made.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:14:

Did NetOp or PC/Anywhere come pre-loaded on the PVBX server?

No. Unless you purchased it when you bought the system from us.

K. Latham asked a question in ITL PVBX on June 10, 2009 19:13:

Can I download software updates?

Short answer, no. Long answer, if a software update is needed, we will send you a CD or Floppy Disk, provide you with secure one-time FTP access, or remote control into the PVBX Server with NetOp or PC/Anywhere.

K. Latham replied on May 12, 2009 18:25 to the discussion "Setting up GetStatisfaction.com Help Desk" in ITL PVBX:

Added the GetSatisfaction.com help desk form to our help page. http://www.itlnet.net/pvbxhelp

K. Latham gave praise in Blog Oklahoma on March 18, 2009 20:49:

I like the new GetSatisfaction.com form widget.

I like the new GetSatisfaction.com form widget. Really helps roll GS into your own site. Adding it to the new v3 site design.

A comment on the problem "Could not lot BTShExt.dll at location BTShExt.dll" in BumpTop:

Just a note: installed on my XP SP3 workstation just great. Just couldn't install on my Vista SP1 one. – K. Latham, on January 13, 2009 22:11

K. Latham replied on January 13, 2009 19:13 to the problem "Could not lot BTShExt.dll at location BTShExt.dll" in BumpTop:

Also had this error on Vista SP1. Tried loading manually suggested by wiki. regsvr32 BTShExt.dll. It failed and reports:

The module "BTShExt.dll failed to load.

Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.