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PSB reported a problem in Sunbelt Software on November 08, 2008 10:54:
SPF BSOD on WinXP sp3(no BSOD on another pc with the same software)This time I encountered the same problem, but uTorrent wasn't running.
Neither was VPN. I awoke to see that my system had a BSOD caused by SbFw.sys and this really bothers me.
I have emailed Dodi and there has been no reply, even though I have uploaded a new crashdump and emailed the details to him/her.
I am still using 4.6.1845(I read the bit about sunbelt producing an update, something that has not come to fruition even today.)
I tried updating but I only see detection rules(IDSrules) update which does not encompass SbFw.sys. What's disappointing that there has been no reply to this issue even though it has almost been a month.
This is not a case-closed issue, Dodi.
I said I would update whenever I encountered the issue again, and I have.
This lack of service is just disheartening...
Or should I open another report? I think I just will
Just remember, I have another pc running with the same software(AVG8, latest, SPF, also latest. Please do not play the blame the software game when it works there, on the same OS, WinXP SP3.)
At any rate, if anyone cares in this report, I am going to e-mail the url containing the crashdump again.
Cross posted from http://getsatisfaction.com/sunbeltsof...
Regarding this matter I have emailed Dodi and the support email and the Ticket # is 238313
This is a crosspost from http://getsatisfaction.com/sunbeltsof... whose problem I believe differs in a slight manner due to the configurations available. I have uploaded the crashdump several times to receive no suggestions by which I can improve this problem other than some suggestions to turn other software off(But the same software, with the same OS, WinXP sp3 is working fine in another pc of mine, but only THIS pc reports a BSOD.)-
PSB replied on November 08, 2008 10:41 to the problem "SPF BSOD" in Sunbelt Software:
This time I encountered the same problem, but uTorrent wasn't running.
Neither was VPN. I awoke to see that my system had a BSOD caused by SbFw.sys and this really bothers me.
I have emailed Dodi and there has been no reply, even though I have uploaded a new crashdump and emailed the details to him/her.
I am still using 4.6.1845(I read the bit about sunbelt producing an update, something that has not come to fruition even today.)
I tried updating but I only see detection rules(IDSrules) update which does not encompass SbFw.sys. What's disappointing that there has been no reply to this issue even though it has almost been a month.
This is not a case-closed issue, Dodi.
I said I would update whenever I encountered the issue again, and I have.
This lack of service is just disheartening...
Or should I open another report? I think I just will
Just remember, I have another pc running with the same software(AVG8, latest, SPF, also latest. Please do not play the blame the software game when it works there, on the same OS, WinXP SP3.)
At any rate, if anyone cares in this report, I am going to e-mail the url containing the crashdump again.
Cross posting this to another report as well, because it seems that apathy has stained this one. -
PSB replied on October 17, 2008 09:03 to the problem "SPF BSOD" in Sunbelt Software:
Good day Dodi, it's been a while.
I have encountered this problem again.
still on 1845, seems like theres no update yet.
I used utorrent(I have been using it for half a month without issues, and previously I stopped using it for a month or so. Didn't encounter it. Then I used it for a half month and it happened once, this leads me to think that the issue is not due to utorrent but due to something related to networking that happens when utorrent(I use utorrent along with openvpn) is turned on.
I will upload a .rar of the crashdump soon. -
PSB replied on August 29, 2008 16:12 to the problem "SPF BSOD" in Sunbelt Software:
I could enable a crashdump that includes the entire windows memory dump rather than the kernel dump, but it would be above 1GB.
I don't believe I'll be able to upload this successfully unless I am given resuming rights over the ftp.
Furthermore, I did not perform any of those steps aside from disabling logging on unopened ports, which I enabled because I saw fullscreens and hence did so at my own discretion.
As for HIPS, I recently enabled it.
I am glad to say that with these steps taken(utorrent not turned off) I have yet to encounter a bluescreen but I cannot say that another will not happen.
I will keep vigil on the matter and update you if it happens.
For now I'm just happy things work, heheh.
Thanks, Dodi. -
PSB replied on August 29, 2008 09:03 to the problem "SPF BSOD" in Sunbelt Software:
I am using another pc with practically the same setup, Dodi.
Even with utorrent that pc does not crash. -
PSB replied on August 26, 2008 15:05 to the problem "SPF BSOD" in Sunbelt Software:
uploaded, they are in supportlogs/PSB.
Check crashdump2.rar
the rest are files that either are properly uploaded or failed due to a timeout or something, and cannot be resumed. -
PSB replied on August 26, 2008 14:21 to the problem "SPF BSOD" in Sunbelt Software:
No, however I did receive the email about the ticket number. -
PSB replied on August 26, 2008 14:04 to the problem "SPF BSOD" in Sunbelt Software:
I am uploading them to the ftp under supportlogs/PSB.
Please note that without permission to modify the crashdump.rar I cannot resume, and thus I am forced to upload it as crashdump2.rar.
I am using rar this time because it seems that tar.gz may not work very well for you(that is the default sunbelt created file.)
I am also uploading the files separately. Please note that I am on an unstable connection and as such may not be able to upload all files successfully unless I am given resume capabilities.
I would rather have ftp to megaupload because I know smartftp is more stable than firefox/ie when uploading files. Opera too.
At the moment it seems that everything is messed up, postponing uploads for a bit -
PSB replied on August 26, 2008 06:43 to the problem "SPF BSOD" in Sunbelt Software:
Dodi: I see
In that case I think I'll reupload then.
Any particular places where it is preferred?
Rapidshare, megaupload, etc ? -
PSB replied on August 24, 2008 09:06 to the problem "SPF BSOD" in Sunbelt Software:
Dodi,
Sent an email about the bluescreen and another one with more detailed information.
Please reply ASAP.
Thanks in advance. -
PSB replied on August 22, 2008 09:45 to the problem "SPF BSOD" in Sunbelt Software:
AVG 8.0.138
I do have OpenVPN installed as well, but the problem presented itself even when it wasn't installed.
I have activated crashdump uploading.
Thing is windows shows SbFw.sys as the erroneous driver.
Even after I disabled HIPS, why would SbFw.sys still be active?
Moreover I do not believe AVG is the issue here because I have another pc running AVG and Sunbelt's Personal Firewall with absolutely no bluescreen issues.
Also XP SP3, also latest version of AVG, also latest version of SPF.
I don't see how this is a problem on my pc, and not the other one. -
PSB replied on August 22, 2008 00:59 to the problem "SPF BSOD" in Sunbelt Software:
Dodi: AVG8 on WinXP Pro SP3 -
PSB started following the problem "SPF BSOD" in Sunbelt Software.
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PSB replied on August 21, 2008 23:07 to the problem "SPF BSOD" in Sunbelt Software:
I have this problem too, though I'm not sure if it's the same BSOD error, but it's still a BSOD caused by SbFw.sys(shown on bsod)
The help file says that SbFw.sys is used by the HIPS module, which I disabled, but it still bluescreens on me. This is all very vexing.
For the record my version is 4.6.1845.0
