QBGirl's dashboard

QBGirl replied on June 19, 2009 16:03 to the problem "Pro Timer Run-timer error 6" in Intuit:

I can send you a link to the latest version of ProTimer which you can try in case there is some sort of comflict with the multiple versions on your computer. You can e-mail me @ colleen_mccarthy@intuit.com.

I would recommend a full restart of the entire computer before and after install.

QBGirl replied on June 19, 2009 15:50 to the problem "Pro Timer Run-timer error 6" in Intuit:

Hi Deborah,

I am sorry you are having problems. Can you give me a few details?

Operating system you are working on?
What QuickBooks type and version you are working on?

QBGirl replied on February 02, 2009 17:08 to the problem "Correcting six years' worth of downloaded financial data is crazy-making" in Intuit:

Hi Joan,
I am sorry you are having problems and will try to help. Is there some way we can contact you?

Thanks,
Colleen

QBGirl replied on December 09, 2008 20:25 to the problem "Help with Web Connector" in Intuit:

Hi Marc,

I got some more info. Just validating - you have POS v7 and not v8, correct? And this is the product you are talking about...
http://marketplace.intuit.com/AppID-2... and/or this
http://www.networksolutionsretail.com... ?

If so, this is indeed part of our Independent Developer network and so we may need to get in touch with Network Solutions to address this. Can you send me your contact info to colleen_mccarthy@intuit.com?

Thanks,
Colleen

QBGirl reported a problem in Caltrain on December 06, 2008 23:23:

Very bizarre idea of customer service

Earlier this week, Caltrain had "switching" problems which caused delays. They apologized (that's a good start) on the scrolling screens @ the stations. However, they also instituted a "free ride" to apologize, but didn't tell you until you got on the train. Mind you, Caltrain is proof of payment so you have to pay and get a ticket before you get on the train. Why couldn't they put "free ride" on the scrolling screens? They were telling us "well you can get off and get back on later tonight"? Really? When we are all schlepping home from the South Bay @ 7 pm? Who is going to do that?
Again, the whole payment system for Caltrain needs an overhaul....those 10 ride validators never work, and they could make more money if they sold tickets on board for a higher price.....Seems like a better idea for them....

QBGirl replied on December 06, 2008 22:21 to the problem "Help with Web Connector" in Intuit:

Hi Marc,

I'll be happy to try to help you. By Intuit Web Connector, do you mean Web Connect to download online banking transactions? I'll send this along to the Point of Sale Group in any case and see who might be able to help.

Thanks,
Colleen

QBGirl replied on November 17, 2008 19:28 to the problem "Quicken 2007 locks up when downloading transactions" in Intuit:

Flip,

Can you send me an e-mail to colleen_mccarthy@intuit.com with your contact information so I can connect you with someone in the Quicken team?

Thanks!

QBGirl replied on November 17, 2008 04:51 to the problem "Quicken 2007 locks up when downloading transactions" in Intuit:

Hi Flip,
I'm sorry you are having trouble. I work in the QuickBooks area of the organization but will try to find the right person on the Quicken side. Can you let me know what operating system you are using (XP? Vista?) to help the trouble shooting process?
Thanks,
Colleen

QBGirl replied on November 11, 2008 00:45 to the problem "Free Support With New Product Purchase Is Not Available" in Intuit:

Hi Jeff,

I'm sorry you've been having trouble. I am with Intuit and would be happy to help. What is the best way to contact you?

Thanks,
Colleen

QBGirl marked one of Kirasw's replies in Intuit as useful. Kirasw replied to the question "How do I switch credit cards for automated billing of services?".

QBGirl replied on July 08, 2008 18:06 to the problem "Hold time for paid Intuit support is 20 minutes" in Intuit:

Hi Tawnypress,
I'm from Intuit (but I don't think my profile says I'm an employee yet -- just full disclosure!). Is there anything I can help you with?