Steph Whiteside's dashboard

A comment on the question "Unauthorized Activity, unable to reveify for send time in a week email" in Current:

Hi Thoughtnu. I've just responded to your support email now. We are looking into this as quickly as we can, but please understand that it can take time to address issues, and we will get back to you as soon as possible.

Best
Steph – Steph Whiteside, on November 11, 2009 01:35

Steph Whiteside replied on November 10, 2009 20:36 to the question "Unauthorized Activity, unable to reveify for send time in a week email" in Current:

Hi thoughtnu,

Any time you change your email address, you will need to re-verify. You will also need to make sure to use a real, valid email address.

We're looking into this to see if something caused your email to revert to the previous email address.

We're keeping an eye on this very closely, to figure out what might be going on. If you could please change your email back to your yahoo address, you should be able to re-verify. If you aren't, please shoot us an email at support@current.com and we'll check that everything is working properly.

I apologize for the frustration.
Steph

A comment on the problem "I DON'T WANT TO DELETE MY PROFILE" in Current:

I've responded to your email to support, and this should take care of your issues. We can't verify an account via Get Satisfaction, because we do not have any way of knowing the email you are using here. When you post a problem here, we are responding to you via the Get Satisfaction website, and they automatically email you the updates. We do not see your email, and as such cannot verify your account based on this. – Steph Whiteside, on November 06, 2009 21:22

Steph Whiteside replied on November 06, 2009 20:53 to the problem "I DON'T WANT TO DELETE MY PROFILE" in Current:

Okay. So the first step to fixing this will be to change your email back to your @yahoo address (or another valid account, if you wish.)

The email verification should go through on Yahoo. If you don't see it at first, please take a look in your spam/junk folder to make sure it hasn't gotten caught up there. It can take a couple of minutes to arrive, so give it a little time.

If you still haven't received the email after that, please send an email from that address to support@current.com including your username.

Thanks,
Steph

Steph Whiteside replied on November 06, 2009 20:40 to the problem "I DON'T WANT TO DELETE MY PROFILE" in Current:

I took a look at your account, and it looks as though you've entered an email that doesn't exist. You will need to edit your account to reflect a valid email address that you are able to check in order to verify your account and participate on Current.

Steph Whiteside replied on November 06, 2009 20:24 to the problem "I DON'T WANT TO DELETE MY PROFILE" in Current:

In order to figure out what's going on here, I'll need to know your username. However, if you've recently changed your email address on your profile, you will need to verify that email in order to participate.

Steph Whiteside replied on October 01, 2009 20:33 to the problem "novice" in Current:

Hi Roy,

I've sent you several responses to your emails, but haven't heard back from you. Your account should be working correctly; if you're still having trouble, we'll need to know what browser and operating system you're using so we can check out the problem. You can let me know here, or send us an email at support (at) current (dot) com.

Steph

Steph Whiteside replied on October 01, 2009 20:32 to the problem "conflict of interest" in Current:

Hi Jjjjason7,

I wanted to clear a few things up about why your post was removed.

1. As Danielle explained, your post violated Current’s Community Guidelines ( http://current.com/s/community_standa...), specifically regarding personal attacks:

* Bearing cyber arms.

We cannot stress this enough: we encourage discussion and debate on Current.com, but personal attacks on others are not acceptable. An opposing opinion on a sensitive subject is not an attack, but ridiculing someone for sharing a different point of view is. If someone shoots a barb your way, don't retaliate. Instead, send us a flag. We're not down with the "they did it first" excuse, so take the high road. Current is a diverse community with a variety of views and opinions. Please respect these views, even if they are different from your own. Mom had it right: if you don't have anything nice to say, don't say it at all.

2. The post you were responding to is not in violation, because it is a satirical commentary on the nature of debates on Current. It does not specifically call another member of the community a racist, nor does it encourage others to do so. Had it done so, this post would have been removed as well.

3. Sam_the_Wizer is not a Current staffer. Any member of the Current community who contributes positively to Current, by adding items or comments, is eligible to become a featured member. The fact that someone has been a featured member does not make any difference when it comes to the Community Guidelines.

I hope this helps answer some of your questions

Best,
Steph

A comment on the idea "Alpha test for Current Channels!" in Current:

Hey there! I'd be happy to help get you set up, but I'll need to know your Current.com username!

Thanks,
Steph – Steph Whiteside, on June 18, 2009 22:41

Steph Whiteside marked one of C.L. Johnson's replies in Current as useful. C.L. Johnson replied to the question "Do I have to Pay to have a current account?".

Steph Whiteside started following the idea "Give us feedback on Current channel curation!" in Current.

Steph Whiteside replied on December 22, 2008 19:52 to the question "Do I have to Pay to have a current account?" in Current:

I forgot to leave this in my first answer, but you can register by going here: http://current.com/register.htm.

Steph Whiteside replied on December 22, 2008 17:53 to the question "Do I have to Pay to have a current account?" in Current:

Nope! Using Current.com is absolutely free.

Steph Whiteside replied on December 20, 2008 22:31 to the problem "I am unable to update through the Twitter.com website" in Twitter:

This is the 2nd day in a row I've been unable to update via the Twitter website. I type my status, and nothing happens when I click update. I'm using Firefox on a Mac.

Steph Whiteside started following the problem "I am unable to update through the Twitter.com website" in Twitter.

Steph Whiteside replied on November 13, 2008 05:08 to the problem "Login" in Current:

It sounds like you might have an old bookmark that is still set to current.tv. Try going going to http://current.com and logging in.

Steph Whiteside replied on November 05, 2008 20:06 to the discussion "Give us your feedback on the Current iGoogle app here!" in Current:

Hey guys,

It looks like some of this feedback is related to the recent changes to iGoogle. I just wanted to clarify that this is a place to leave feedback about the Current.com wideget for iGoogle, not the current version of the iGoogle homepage!

If you want to leave your feedback on iGoogle, head over here: http://getsatisfaction.com/google/pro...

Steph Whiteside replied on October 16, 2008 20:02 to the discussion "Give us your feedback on the Current iGoogle app here!" in Current:

I've noticed this seems to lag behind the rankings on the homepage. Right now, for example, it lists Australia to emulate Great Firewall of China as #1, but on the Current homepage it's one of the top four, and 900 million face starvation worldwide is in the #1 slot.

Steph Whiteside replied on July 25, 2008 16:51 to the question "Auto update problems and missing twitter messages" in Socialthing:

Everything was working fine yesterday, but this morning when I signed in I noticed that the only new Tweets were my own. None of my friends Tweets are coming through, but mine update just fine.

quirkyknitgirl marked one of Matt Galligan's replies in Socialthing as useful. Matt Galligan replied to the problem "Why aren't my friends showing up?".