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Rachelj replied on September 22, 2009 17:04 to the question "Lost in Leopard" in O'Reilly Media:

Hi,

If you're new to using a Mac, but are familiar with Windows, a book that may be helpful to you is Switching to the Mac: The Missing Manual, Leopard Edition. This book introduces you to Leopard in the context of what you know from Windows.

Feel free to write us here with questions about the book or about using your Mac, we'd be glad to help you. Are there any particular tasks that you're trying to understand? We can help you find the correct section of the book and clarify anything that's not clear.

If neither of these books seems like the right book, I wanted to make sure you knew that we have a 100% satisfaction guarantee. You can find details at http://oreilly.com/oreilly/cs/guarantee.csp.

Also, there are some video tutorials from Lynda.com that might be useful to you. There's a series about Leopard that is available with a subscription, but some videos about the basics are available for free. You can find them at http://www.lynda.com/home/DisplayCourse.aspx?lpk2=365 (Check out the Introduction and Welcome to Leopard sections).

I hope this helps, and please let us know if there's anything we can do for you.

Rachel James
O'Reilly Media, Inc.

Rachelj set one of Rachel James' replies as an official response to "Ruby on Rails NOT up and running" in O'Reilly Media

Rachelj replied on September 22, 2009 15:06 to the question "Ruby on Rails NOT up and running" in O'Reilly Media:

Hi Peter,

I'm sorry to hear about this frustrating experience, but we'll make sure you get the correct book, so that you can move forward with Rails.

It sounds like you purchased Ruby on Rails: Up and Running, which was published in 2006, but we have a new edition of the book: Rails: Up and Running, which was published in October 2008.



We have a 100% satisfaction guarantee. I'd recommend that you first find out if you can return the book to Borders. If you have difficulty returning the book to them, please contact our customer service at order@oreilly.com or (707) 827-7000 / (800) 998-9938.

Regards,

Rachel James
O'Reilly Media, Inc.

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Rachelj replied on September 21, 2009 17:56 to the question "When will the 3rd edition of LPI Linux Certification in a Nutshell come out?" in O'Reilly Media:

Thank you all for your interest! I checked in with the book's editor, and I have an update for you:

• The authors from the previous edition are working on a new edition of the book.



• The new edition will cover only Level 1 tests, in order for us to finish the book sooner. The previous edition covered Level 2 tests, and we'll discuss adding them back in the future.



• We're not sure of the release date, but when we have a large enough chunk of new material we'll start releasing it into our Rough Cuts program.

Thanks again for your interest,

Rachel James
O'Reilly Media, Inc.

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Rachelj replied on September 21, 2009 15:00 to the problem "Leopard v. Snow Leopard switching" in O'Reilly Media:

Hi Sterling,

Sorry for the delay in responding. We have a 100% satisfaction guarantee, so if you decide to return your book, you can find the details at http://oreilly.com/oreilly/cs/guarantee.csp, and if you have questions feel free to contact customer service directly at order@oreilly.com or (707) 827-7000 / (800) 998-9938.

Switching to Mac: The Missing Manual, Snow Leopard is scheduled to come out in January 2010.

Mac OS X, Snow Leopard: The Missing Manual is scheduled to come out next month, October 2009.

From what I've read, it does sound like Snow Leopard is not a drastic change, so the Leopard Missing Manual could still be useful to you, if you're getting your new computer before either of those books comes out.

If anyone has a Leopard edition of one of our books and would like to upgrade to the Snow Leopard edition when it comes out, register your Leopard book at https://epoch.oreilly.com/register/. You can then get notification when a new edition is available, as well as a discount code for a 40% discount off the new edition.

Regards,

Rachel James
O'Reilly Media, Inc.

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