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Ramal replied on June 27, 2008 18:20 to the discussion "Messenger bag strap slips out (completely) when bag is fully loaded" in Timbuk2:

Thanks, Laura.

I called CS. Turns out that the strap was woven through correctly (the second time, anyway. The first time it was woven however it was woven when I bought the bag, and I didn't pay attention).

So I'll be sending it in as suggested by CS.
Laura replied on June 27, 2008 16:45 to the discussion "Messenger bag strap slips out (completely) when bag is fully loaded" in Timbuk2:

Eeek. First of all it sounds like your strap isn't woven through the cam correctly. It's a bit tough to explain via email though so I would give CS a call at 800-865-2513. It could also be that your cam needs to be replaced and they can help you with that too!
Ramal started a conversation in Timbuk2 on June 26, 2008 15:58:

Messenger bag strap slips out (completely) when bag is fully loaded
Hi,

I have a classic messenger that's about 5 years old. Lately, when I carry anything heavy, the main strap not only slips through the cam buckle, but disconnects from the bag completely.

This has resulted in one damaged laptop, and one unfortunate incident with a watermelon and a bagful of unexpectedly absorbent stuff.

What can I do to fix this?

Thanks,

Jamal