Raman's dashboard

Rael Dornfest replied on July 02, 2008 00:53 to the problem "Daily Digests not showing up - Again." in I want Sandy:

Hi Raman,

While we managed to isolate where this was happening last time, it seems we didn't manage to fix it completely. Sandy is chewing through reminders and digests as I write this and I'm diving back in to solve the issue for good.

I'm terribly sorry for the interruption in service!

—Rael

A comment on the problem "Daily Digests not showing up - Again." in I want Sandy:

I just received my Digest... if you did something... it worked :). Thank you! – Raman, on July 01, 2008 19:13

Raman started following the problem "Daily Digests not showing up - Again." in I want Sandy.

Raman replied on July 01, 2008 17:54 to the problem "Daily Digests not showing up - Again." in I want Sandy:

No Daily Digest today. I received yesterday and for the past week or two. Tried resending... did not work.

sandyster replied on June 22, 2008 13:15 to the question "Is emailing to Sandy broken?" in I want Sandy:

Thank you Rael, it is good that have her back.

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

woo, instant stikkit emails again, thanks! – dietrich, on June 21, 2008 16:09

Rael Dornfest replied on June 21, 2008 06:05 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy!

I'm pleased to report that our spam filter is now completely empty and Sandy is reading and responding to incoming email lickety-split.

Again, we're sorry for the inconvenience and can't overemphasize how much we've appreciated your patience while we worked to resolve this matter.

Have a lovely and productive weekend!

—Rael

Rael Dornfest replied on June 21, 2008 02:51 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy again, folks!

I wanted to drop in and provide an update on this issue.

The spam queue is all but completely cleared and I see Sandy replying (albeit late) to those of your messages that had been waiting in the spam system's inbound queue and those that are arriving again after being deferred earlier due to the email overload.

To give you some idea of the immensity: we've turned away over 400,000 spurious messages per day for the past couple-three days and are finally down to only 695 in Sandy's inbound queue.

We'll be continuing to work on fine-tuning that spam barrier to make it more efficient. To some degree there's not much we can do to anticipate that level of activity; on the other, we're always doing all in our power to deal with it if and when it does happen.

I apologize for the lag and trouble that undoubtedly caused you.

I'll follow up again later this evening with another update.

In the meantime, know that we appreciate your understanding, encouraging words, and all-out helpfulness.

Rael

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

Thanks for the updates -- I missed Sandy and was looking for alternatives! – David Singer, on June 21, 2008 02:10

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

awesome, thanks for the update! – dietrich, on June 21, 2008 01:33

A comment on the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy, Dietrich. This is affecting all of our mail. We're still working on it though. – Rael Dornfest, on June 21, 2008 01:22

deeter replied on June 21, 2008 00:45 to the question "Is emailing to Sandy broken?" in I want Sandy:

I'm having the same issue as everyone else - however, I joined Jott and can Jott Sandy from my phone - she seems to be getting those just fine, so I can at least keep up with myself.

dietrich replied on June 20, 2008 23:06 to the question "Is emailing to Sandy broken?" in I want Sandy:

Rael, does this affect Stikkit as well? Outgoing mails from Stikkit are taking up to a day to be sent.

Rael Dornfest replied on June 20, 2008 22:10 to the question "Is emailing to Sandy broken?" in I want Sandy:

Howdy again!

We are indeed fighting another bout of blocking (successfully!) incoming spam which is causing some of your messages to be deferred. We're working to alleviate the weight on our spam firewall systems so that Sandy can once again read and reply to your email messages at top speed.

I'm sorry for the inconvenience and expect all to be restored to normal shortly.

I'll follow up with another update within an hour or so.

Rael

tgeekb replied on June 20, 2008 21:54 to the question "Is emailing to Sandy broken?" in I want Sandy:

Thanks for checking into it Rael. I don't know what to do without my secretary! ;)

Rael Dornfest replied on June 20, 2008 21:41 to the question "Is emailing to Sandy broken?" in I want Sandy:

Hi folks!

I'm checking into this now. I believe it's one of the spam filters I put into place yesterday being a little overzealous.

Rael

Raman replied on June 20, 2008 20:31 to the question "Is emailing to Sandy broken?" in I want Sandy:

I have the same problem.... just started today

Raman started following the question "Is emailing to Sandy broken?" in I want Sandy.

A comment on the question "have not received daily digest for 3 consecutive days" in I want Sandy:

Hello again. Sandy is in the midst making sure she's got all of your Daily Digests scheduled for tomorrow onward. Expect to see it show up in your mailbox at its usual time tomorrow! In the meantime, if you'd like a copy of today's Daily Digest, please visit http://iwantsandy.com/home and click the "Email a fresh copy" link on the top-right of your online digest. Once again I apologize for Sandy's having been out of sorts, but we're taking up some of the slack here and allowing her to recover and dive right back in. – Rael Dornfest, on June 10, 2008 21:26

A comment on the question "have not received daily digest for 3 consecutive days" in I want Sandy:

Howdy! We've figured out the issue and are just about to turn regular digests back on for those of you who haven't been receiving them for the past few days. I'll report back in a few minutes when that's done. —R – Rael Dornfest, on June 10, 2008 20:56