Randy's dashboard

A comment on the update "Facebook in the People Sidebar: Fix is here" in Flock:

Are you on Mac, Win, or Linux? – Randy, on April 01, 2009 22:52

A comment on the update "Facebook in the People Sidebar: Fix is here" in Flock:

Mark, did you try the steps outlined earlier in this thread to do a service update for FB? Also, see my earlier post regarding "about:webdetective" to confirm you have the current file. – Randy, on April 01, 2009 22:52

A comment on the update "Facebook in the People Sidebar: Fix is here" in Flock:

Mark, try this:

1. Log out of Facebook.
2. Open the Accounts & Services sidebar (shift-cmd-A on mac)
3. Click "Forget Account" under your FB account.
4. Log in to FB.

Let me know what happens. – Randy, on April 01, 2009 22:15

A comment on the problem "Friends didn't appear in people sidebar (flock 2.0.3)" in Flock:

Glad it's working now. Please keep us updated if it stops working for you again. I don't want to even think this (!) but it's possible that Facebook is rolling out more changes and you're one of the lucky users who is experiencing them first... :) – Randy, on January 22, 2009 21:22

A comment on the update "Facebook in the People Sidebar: Fix is here" in Flock:

So you're still seeing the problem after doing the manual update as Evan suggested and restarting Flock?

Try this: open a new tab in Flock and enter about:webdetective in the URL bar. You should get a list of services with information (version, timestamp) about each service's support file. The entry for Facebook should look something like this:

facebook: $Id: facebook.xml 21595 2009-01-22 05:18:27Z chris $

If you do not have version 21595, then the update hasn't taken effect. You should try Evan's steps again, restart Flock, and check about:webdetective again.

If your Facebook service is up-to-date then there is something else going on. – Randy, on January 22, 2009 19:51

A comment on the problem "Friends didn't appear in people sidebar (flock 2.0.3)" in Flock:

So you're still seeing the problem after doing the manual update as Evan suggested and restarting Flock?

Try this: open a new tab in Flock and enter about:webdetective in the URL bar. You should get a list of services with information (version, timestamp) about each service's support file. The entry for Facebook should look something like this:

facebook: $Id: facebook.xml 21595 2009-01-22 05:18:27Z chris $

If you do not have version 21595, then the update hasn't taken effect. You should try Evan's steps again, restart Flock, and check about:webdetective again.

If your Facebook service is up-to-date then there is something else going on. – Randy, on January 22, 2009 19:48

Randy replied on January 22, 2009 09:27 to the question "Why is my People Bar not working?!?!" in Flock:

If you follow Evan's steps above to force service updates, and your Facebook friends still don't show up in the People sidebar, you may need to restart Flock to make the updates "take"... If you're still having troubles, let us know; it may be another issue.

Randy replied on January 22, 2009 09:26 to the question "facebook people sidebar out of whack" in Flock:

If you followed Evan's steps above to force service updates, and your Facebook friends still don't show up in the People sidebar, you may need to restart Flock to make the updates "take"... If you're still having troubles, let us know; it may be another issue.

Randy replied on January 22, 2009 09:26 to the update "Facebook in the People Sidebar: Fix is here" in Flock:

If you followed Evan's steps above to force service updates, and your Facebook friends still don't show up in the People sidebar, you may need to restart Flock to make the updates "take"... If you're still having troubles, let us know; it may be another issue.

Randy replied on January 22, 2009 09:18 to the problem "Friends didn't appear in people sidebar (flock 2.0.3)" in Flock:

300Jazz,

If you followed Evan's steps above to force service updates, and your Facebook friends still don't show up in the People sidebar, you may need to restart Flock to make the updates "take"... If you're still having troubles, let us know; it may be another issue.

Randy replied on January 22, 2009 09:16 to the question "Why won't Flock add Facebook to my accounts?" in Flock:

Moraya,

If you followed Evan's steps above to force service updates, and still cannot add a facebook account, you may need to restart Flock to make the updates "take"... If you're still having troubles, let us know; it may be another issue.

Randy replied on January 22, 2009 04:09 to the question "People Sidebar Doesn't Work" in Flock:

Could you be more specific about what is not working? If you're having trouble with Facebook, please take a look at this thread. You can click the Follow tab near the top right side of the page to get an email when that thread is updated.

Randy replied on January 22, 2009 04:07 to the question "Why won't Flock add Facebook to my accounts?" in Flock:

Hi folks... Sorry for the frustration. Facebook made some changes today that broke Flock's ability to detect account IDs. These changes are slowly propagating across their servers and didn't come to our attention until this afternoon. We have a fix that is going through testing right now and will hopefully get pushed out to users as a service update tonight or tomorrow morning at the latest.

Please take a look at this thread for updates. You can click the Follow tab near the top right side of the page to get an email when that thread is updated.

Randy replied on January 22, 2009 04:06 to the question "Why is my People Bar not working?!?!" in Flock:

Hi folks... Sorry for the frustration. Facebook made some changes today that broke Flock's ability to detect account IDs. These changes are slowly propagating across their servers and didn't come to our attention until this afternoon. We have a fix that is going through testing right now and will hopefully get pushed out to users as a service update tonight or tomorrow morning at the latest.

Please take a look at this thread for updates. You can click the Follow tab near the top right side of the page to get an email when that thread is updated.

Randy replied on January 22, 2009 04:02 to the problem "Friends didn't appear in people sidebar (flock 2.0.3)" in Flock:

Hi folks... Sorry for the frustration. Facebook made some changes today that broke Flock's ability to detect account IDs. These changes are slowly propagating across their servers and didn't come to our attention until this afternoon. We have a fix that is going through testing right now and will hopefully get pushed out to users as a service update tonight or tomorrow morning at the latest.

We'll let you know in this thread when it is ready.

Randy replied on January 21, 2009 21:50 to the problem "Lost my "share links via email" functionality." in Flock:

It sounds like another side effect of the Google Toolbar... Is this stripped down window the same one you get if you select Send to from the Google toolbar? I can't find any setting in Google Toolbar that might apply to this...

Randy replied on January 21, 2009 18:17 to the problem "Lost my "share links via email" functionality." in Flock:

Glad that got cleared up.

If you click on the Webmail icon and select Compose message... (for your Gmail account) from the flyout menu, do you get the same stripped-down compose window, or do you get the compose page within the Gmail frame?

Randy replied on January 21, 2009 06:42 to the problem "Lost my "share links via email" functionality." in Flock:

Good catch!

If you are comfortable with editing settings in the about:config editor, then search for the google.toolbar.mailto.opt setting and toggle it to false.

Alternatively, this setting can be turned off in the Toolbar:

1. Click the Settings drop-down on the Google Toolbar and select the Options... item.
2. Click the More tab in the resulting window.
3. Under the Page Tools heading, uncheck the Send with Gmail item.

Please let me know if Flock's sharing capabilities are restored once this Toolbar functionality has been disabled.

Randy replied on January 20, 2009 19:01 to the problem "Lost my "share links via email" functionality." in Flock:

You might want to check out this thread too and see if any of the suggestions help.

Randy replied on January 20, 2009 18:55 to the problem "Lost my "share links via email" functionality." in Flock:

Hi Modriguez,

Sorry you're experiencing these issues. Hopefully we can figure out what's going on.

When you say none of these options are working, what exactly happens? Does Flock provide any feedback or are they dead? Could you please try the following:

1. Open the Flock Error Console (it's available under the Tools menu).
2. Click the Clear button.
3. Try the various nonfunctional options again.
4. Report back any messages that show up.

Next, please click the Webmail icon and choose Webmail Settings... from the flyout menu. Look for the When sending email in Flock option... Are you set up to use your primary Webmail account or an external mail program?

Thanks,

RP