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Ryan D Johnson posted an update in innerfence on April 09, 2009 04:05:
Please use email for Customer Support: support@innerfence.comWe prefer the more personal interaction of email for support.
support@innerfence.com-
Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "Put the terminal and fields on one page please.It" in innerfence
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Ryan D Johnson replied on March 31, 2009 00:09 to the idea "Put the terminal and fields on one page please.It" in innerfence:
We made the More Fields button much easier to tap in 2.2.6. And it's going to be even easier in our upcoming 3.0 release, which features an all new design. -
Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "Credits." in innerfence
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Ryan D Johnson replied on March 30, 2009 22:39 to the question "Credits." in innerfence:
We’ve added support for refunds in our 3.0 version, now under approval by Apple. -
Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "Can I run two CC Terminal applications on the same iPhone?" in innerfence
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Ryan D Johnson replied on March 30, 2009 22:37 to the question "Can I run two CC Terminal applications on the same iPhone?" in innerfence:
Hi, Erik.
I'm so sorry for the delay. We never received an email about this topic.
Right now we only support one account. But based on your request, we'll consider adding support for multiple accounts in a future update. If you'd like to talk about it further, please email us at ccterminal@innerfence.com
/rdj -
Ryan D Johnson replied on March 10, 2009 16:04 to the problem "can't buy the iphone application--why?" in innerfence:
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Ryan D Johnson replied on March 10, 2009 16:04 to the question "yea same here kathy? idk why?" in innerfence:
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Ryan D Johnson replied on March 10, 2009 16:03 to the question "innerfence: why does it say the infinite sms is not available?" in innerfence:
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Ryan D Johnson replied on March 10, 2009 16:03 to the problem "APP Is Dead." in innerfence:
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Ryan D Johnson replied on March 10, 2009 16:03 to the question "Why is infinite sms shutdown?" in innerfence:
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Ryan D Johnson replied on March 10, 2009 16:02 to the problem "Please refund me my $1.06 since Infinite SMS is now obsolete." in innerfence:
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Ryan D Johnson replied on March 10, 2009 16:00 to the idea "SMS Still Works For Me" in innerfence:
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Ryan D Johnson posted an update in innerfence on March 10, 2009 15:59:
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Ryan D Johnson replied on March 09, 2009 16:35 to the question "Is it possible to get WiFi connection diagnostics for Infinite SMS in order to diagnose possible connection problems when attempting to send/recieve texts to/from friends?" in innerfence:
Infinite SMS can work on networks requiring authentication / TOS, but you have to open Safari and do the auth/TOS first. Then it depends on whether the network firewall blocks google talk. -
Ryan D Johnson replied on March 09, 2009 06:00 to the question "Is it possible to get WiFi connection diagnostics for Infinite SMS in order to diagnose possible connection problems when attempting to send/recieve texts to/from friends?" in innerfence:
Hi, Null.
I've added some stuff to 1.5 that will detect if you're signed in elsewhere and let you know about it.
I'm also planning to add a button to the Password Error that will take you directly to Google's account unlock page.
Those are the two most common problems, but they don't actually have anything to do with Wi-Fi, really.
The two biggest issues with Wi-Fi are (1) you're on a network with a firewall that blocks Google Talk or (2) you're on a network that requires you to authenticate or accept a terms of service in your web browser and you haven't yet. There's no real way to detect the difference.
Also, our FAQ has troubleshooting steps for common errors, including a table of the SMS_ERROR_# codes that we know about:
http://innerfence.com/sms/faq
/rdj -
Ryan D Johnson replied on March 09, 2009 03:38 to the idea "Counter and see how much money you saved" in innerfence:
We'll think about that. Lots of our users are on the iPod touch, though, so really instead of saving money, they've added an entirely new capability to their device. -
A comment on the idea "email notification" in innerfence:
Not in a straightforward way. If you log into gmail web interface when you have offline message you haven't yet read, they show up in your inbox. But they don't show up in your inbox other ways (like POP or IMAP). And if you get the offline messages through Infinite SMS, they don't show up in your inbox, only in your full chat logs. In fact, if you log into gmail and have them show up in your inbox, that's where they've been "delivered", and they won't show up in Infinite SMS. – Ryan D Johnson, on March 09, 2009 03:37
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