Ryan D Johnson's dashboard

Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "Wont connect to Gtalk on Infinite SMS" in innerfence

Ryan D Johnson replied on February 15, 2009 04:58 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

Email accounts like user@googlemail.com do not work with Infinite SMS right now. It appears that we need to do something special in the app to deal with that case, since it works differently from normal gmail.com or Google Apps for Your Domain accounts.

Ryan D Johnson replied on February 15, 2009 04:57 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

I would have never guessed that things worked differently in the UK in Germany.

Thanks so much for helping me figure it out. If you hadn't been so persistent it would have been really difficult.

I created the account as discussed and tested it from Infinite SMS. Go ahead and change the password and try it out.

Thanks again!

Ryan D Johnson replied on February 15, 2009 04:47 to the idea "GREAT APP, 2 ideas:" in innerfence:

Hi, Brent.

Let's keep our fingers crossed. But at 99¢ you don't have to send very many texts to make up the initial investment. :-)

Thanks.

/rdj

P.S. It would be great if you could take a second to leave us a review in the app store.

Ryan D Johnson replied on February 15, 2009 04:41 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

Wow. I think that's the problem.

I've tried it here and I can't get it to work either. It's very odd, it does connect and authenticate, but then the connection just drops when you try to do anything.

I think it's because of this extension that I may need to implement:

http://code.google.com/apis/talk/jep_...

This probably means that until I have it fixed we should take Infinite SMS off sale in the UK and Germany.

In the meantime, why don't I create a new gmail account for you that you can use?

Ryan D Johnson replied on February 15, 2009 04:22 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

You said you have to do @googlemail.com?

I believe that using @googlemail.com requires a particular XMPP extension that Infinite SMS doesn't support. That may be the issue. Did you try a brand new account that uses @gmail.com instead of @googlemail.com ?

Ryan D Johnson replied on February 15, 2009 04:21 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

I can certainly try that. You can send private mail to support@innerfence.com

Ryan D Johnson replied on February 15, 2009 04:20 to the question "SMS Update" in innerfence:

Hi, Eric.

We're working on the update now. We'll be submitting something Sunday night or Monday morning, but then it has to go through the Apple review process. We can't really say how long that process will take, but based on our other apps it's taking a while right now, about a week.

I'm not sure where you would want to put backgrounds?

Ryan D Johnson replied on February 15, 2009 04:17 to the idea "GREAT APP, 2 ideas:" in innerfence:

Hi, Brent.

Sorry. Google has recently added the email address to each message you send. I'm not quite sure why they decided to do that, but there's not really anything we can do about it in Infinite SMS. You could try submitting some feedback directly to Google to see if they would think about changing it.

Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "Can I receive message in Japan in the near?" in innerfence

Ryan D Johnson replied on February 15, 2009 03:11 to the question "Can I receive message in Japan in the near?" in innerfence:

Hi.

I'm not quite sure what you mean.

You can use Infinite SMS to send and receive messages from Japan, but you have to exchange the messages US cell phones. That can be useful if you have friends or loved ones in the USA.

Ryan D Johnson replied on February 15, 2009 01:43 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

Here's something that worked for someone else.

They were having similar symptoms to you, and unlocking their account fixed it.

Here's the page:

Another possibility is that the account might be locked. You can unlock it with a captcha here:

https://www.google.com/accounts/Displ...

Ryan D Johnson replied on February 15, 2009 00:56 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

Hi, amanisfly.

I'm a little bit stumped if it's working in beejive.

The specific error you're seeing is only encountered when Infinite SMS has successfully connected to Google Talk, but authentication with your username and password failed. There's very little else that can be wrong other than that the username or password is incorrect or the account isn't enabled for Google Talk.

These are really my only ideas:

• Make sure you've entered your full address (user@gmail.com)
• Try a simple alphanumeric password (no punctuation or special characters)
• Try a brand new account

It's hard to think of what might be different or special about your account. We honestly have many hundreds of users and nobody else has had this problem and had it turn out not to just be a typo'd username or password.

Sorry I don't have any super-great ideas.

Ryan D Johnson set one of Derek Del Conte's replies as an official response to "SMS Record Deletion" in innerfence

Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "SMS_ERROR_3 : Invalid Mobile Number" in innerfence

Ryan D Johnson replied on February 14, 2009 18:08 to the question "SMS_ERROR_3 : Invalid Mobile Number" in innerfence:

Hi, Hugo.

Area code 787 is Puerto Rico. It wouldn't surprise me if Google's definition of "US cell numbers" doesn't extend outside the 50 states.

Sorry!

Ryan D Johnson replied on February 14, 2009 18:07 to the question "Wont connect to Gtalk on Infinite SMS" in innerfence:

Is it possible there's a firewall on your wireless network? That would explain why beejive and Infinite SMS can't connect but the web-based talk works. Web-based google talk just uses normal web ports (like port 80), but directly using google talk like beejive and infinite sms uses a different port (5222, i think).

Ryan D Johnson replied on February 14, 2009 08:26 to the question "Deleting converstions that have not been replied to?" in innerfence:

Hi, Brian.

Check out our FAQ.

We're definitely adding delete in the next update.

Thanks for taking the time to contact us.

Ryan D Johnson set one of Ryan D Johnson's replies as an official response to "Character Count / Push Notifications" in innerfence

Ryan D Johnson replied on February 14, 2009 08:24 to the idea "Character Count / Push Notifications" in innerfence:

We're definitely excited to see what Apple makes available. We have heard reports of people with jailbroken phones running our app in the background with great success, so we would do something similar when apple allows it.

I'll add the character count idea to our list of possible features. Thanks!