Mark Hall's dashboard

Mark Hall replied on February 06, 2009 00:35 to the question "web search window too low on my screen" in Vodpod:

Mitch- Thanks, we saw that issue this morning, and a fix will be forthcoming shortly. Sorry for the problem.

Mark Hall replied on February 02, 2009 19:38 to the question "Video application for iphone?" in Vodpod:

Maybe! As soon as Flash is on the iPhone, we'll have an app. And, it sounds like that may be happening rather soon.

A comment on the problem "Firefox Toolbar widget sucks. I'm desperate, please help." in Vodpod:

@cathyc -- did you see my previous response to your issue? i think the problem you're having is that you're trying to use our tool for a purpose it's not designed to handle. the vodpod button sucks at embedding slideshows because it's not designed to be used with slideshows. – Mark Hall, on February 01, 2009 23:19

Mark Hall replied on February 01, 2009 19:56 to the problem "Firefox Toolbar widget sucks. I'm desperate, please help." in Vodpod:

@Philip Barton -- they already exist, in lots of (contextually appropriate) places.

Some examples:
Firefox Extension install page
https://addons.mozilla.org/en-US/fire...

Button Help Page (linked to from the Firefox page)
http://vodpod.com/vpbutton/help

A number of posts on the FAQs section of our blog:
http://blog.vodpod.com/frequently-ask...

Hope this helps.

Mark Hall set one of Mark Hall's replies as an official response to "Firefox Toolbar widget sucks. I'm desperate, please help." in Vodpod

Mark Hall replied on February 01, 2009 16:24 to the problem "Firefox Toolbar widget sucks. I'm desperate, please help." in Vodpod:

cathyc -- our Firefox extension is for sharing videos from YouTube and other sites that offer an embed code for their videos. That's why it's called the Share Videos button.

It is not designed or built for sharing slideshows or other similar, embeddable objects on Wordpress.com blogs. Yes, it does work for that purpose occasionally, but it's not designed for that. And, because we're a small team and focused totally on helping people to collect videos (or to post them to their blogs) we just don't have the resources or time to handle support this kind of use.

Sorry your frustrated and you think the button sucks, but you're trying to use the Share Videos button for something it is not designed to do.

Mark Hall replied on January 22, 2009 17:50 to the question "remove our account! your system failes to keep our data, we are seeing this issue with our services at a lot of places" in Vodpod:

Sorry you had trouble with the service. We don't usually see systemic login problems; they typically occur when people forget their passwords, or make simple typing mistakes when entering their username or password or both.

Mark Hall set one of scott_from_vodpod's replies as an official response to "uninstall vodpod btn from toolbar" in Vodpod

Mark Hall set one of Mark Hall's replies as an official response to "Can ́t disable autoplay" in Vodpod

Mark Hall replied on January 15, 2009 00:49 to the question "Can ́t disable autoplay" in Vodpod:

Yes -- we have an answer to this from an earlier question here:
http://getsatisfaction.com/vodpodcom/...

Mark Hall set one of Mark Hall's replies as an official response to "How can I see how many views my pod has?" in Vodpod

Mark Hall replied on January 15, 2009 00:47 to the question "How can I see how many views my pod has?" in Vodpod:

We've now added total views for each collection -- you'll see that at the bottom of the stats page for your collection. We'll continue to add more statistics about your collection usage over the coming weeks.

Mark Hall replied on December 23, 2008 18:18 to the question "advertising and adsense" in Vodpod:

I assume you're referring to our new Vodspot service.

We have more information on the advertising program here:
http://vodspot.wordpress.com/2008/12/...

Mark Hall replied on December 23, 2008 18:10 to the question "Putting Vodpod Widgets on Vodpod?" in Vodpod:

Hi- the widgets are for sharing your Vodpod on other sites: your blog, or Myspace, or Facebook, etc.

If you want to have your own site where friends or others can watch your videos, you can use our new service Vodspot:
http://vodpod.com/vodspot

Mark Hall replied on December 23, 2008 18:09 to the question "Darker text for widget" in Vodpod:

I should add -- you can completely and totally control the look, feel and layout of your widget by using the "custom css" widget option. So, if you're comfortable with some basic CSS, you could change the color of the text links that way.

Mark Hall replied on December 23, 2008 18:07 to the question "Darker text for widget" in Vodpod:

Hi-
We don't currently provide a way to edit the text color in our widgets, but that's definitely something we'll consider going forward.

Mark

Mark Hall replied on December 17, 2008 22:57 to the question "Why can't I sign in using my email account?" in Vodpod:

You may need to reset your password. Please go here to do that:
http://vodpod.com/site/request_password

We'll send you a link to get a new password. Log in with that, and you should be fine.

If you don't see a password-reset e-mail from us, please check your "spam" or "bulk" folders (depending on which e-mail service you use). Sometimes they mistakenly route our e-mails there.

Mark Hall replied on December 10, 2008 18:04 to the question "How can I see how many views my pod has?" in Vodpod:

On your account page (vodpod.com/account), you can see a summary of views on your collection from the previous day, plus the top five videos.

Click to see all stats and we'll give you a nice fancy graph, with views by day over the past 45 days, as well as most viewed videos over the past two days.

We're going to add in year-to-date stats view in the coming weeks, plus ability to see total video views.

Mark Hall replied on December 10, 2008 18:00 to the problem "i never get my new password sent to my email address" in Vodpod:

Depending on what e-mail service you use, you might need to check the spam folder. Our password recovery e-mails can occasionally end up there.

Mark Hall replied on December 10, 2008 17:59 to the question "Posted but no video" in Vodpod:

No worries! Sorry I didn't get you an answer to that last question, we've been busy with new stuff the last 10 days!