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Renato Carvalho started following the idea "I would like to be able to drag an item from one list to another on the same page" in 37signals.
Renato Carvalho reported a problem in Harvest on May 16, 2008 05:03:

Why I don't receive no feedback from Harvest support?
I have a payed account on Harvest application. It's a great application, one of the best on the web for time tracking, invoices, etc.

But I'm very unsatisfied with the Support. The email contact for support appear at many pages telling if we have any question, contact them. But I already sent 2 emails reporting problems and doubts with my account, but unfortunately I didn't get any answer from Harvest Support :(