Rene's dashboard

Simon replied on October 03, 2008 17:33 to the discussion "Vote for Thunderbird extension / add-on ideas" in Mozilla:

I would really love a lightning extension that can export one, some, or all of your calendars to either an iCal och html file that can be uploaded to a server, so that you instead of downloading calendars, yuo upload them. And a second feature to this that I crave for even more is exporting the calendar for a day or a week or a month and using it as for example a desktop background.

Unknown Person replied on September 25, 2008 01:31 to the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

yes it has for the good. I also got an email from somebody I posted the details in my Firefox posting

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

You came on IRC last night and mzz helped you remove the Logitech camera driver that was for some reason being loaded into Firefox. Have things changed since then? – Thomas, on September 25, 2008 01:09

Unknown Person replied on September 25, 2008 01:05 to the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

Thank You!

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

I'm neither man or woman, I'm just one Unknown Person, and I want to stay that way Please. I have no other comments about this subject, Thank You. – Unknown Person, on September 25, 2008 01:01

A comment on the discussion "Vote for Thunderbird extension / add-on ideas" in Mozilla:

I've been looking for this as well. I am using ThreadVis, and it's nice, but it does not show the conversation all at once in the main thread window, like Gmail. I vote for this one. – rjohannesson, on September 24, 2008 20:48

Amy Muller replied on September 24, 2008 18:29 to the discussion "Is there a case for companies to maintain multiple support channels (including GS, of course)?" in Get Satisfaction:

Rene,

This is a very good question. Yes, we certainly see Get Satisfaction as "a" support channel. For some companies we are "the" support channel, but we recognize that for a lot of companies we don't provide for every use case of support they need. We are definitely sensitive to these kinds of issues and probably can do more to communicate that.

Additionally, as we continue to evolve Get Satisfaction and add more tools and features for companies (some releasing very soon!) I think we will become an even more valuable support channel.

Thanks for the thoughtful feedback!

Eric Suesz replied on September 24, 2008 16:18 to the idea "Add Google Blog Search to the Overheard Feature" in Get Satisfaction:

I am definitely with you, Rene. I think this would be huge. The current Overheard feature is already amazingly helpful, especially for company employees who may not have tried out tools for monitoring the Internet in this manner. We haven't made any progress on this because we've been working on other things, but I'd like to get this on the roadmap.

A comment on the idea "Add Google Blog Search to the Overheard Feature" in Get Satisfaction:

Eric, yes I believe there is a way which (in my totally unqualified opinion) shouldn't be that difficult - just use the feed provided by the blog-content aggregator of your choice: digg, technorati, whatever! – Rene, on September 24, 2008 16:15

Rene replied on September 24, 2008 16:09 to the idea "Add Google Blog Search to the Overheard Feature" in Get Satisfaction:

Hello! May I revive this thread please?

I too think extending "that which is overheard" into the blogosphere will give companies using GS a crazy-powerful tool! And it is definitely a major sell-point for GS too.

So it's been four months now (at least from the date-stamps on these posts) - is "overheard" any closer to this extension now?

(I also commented on Eric's post above)

A comment on the discussion "Is there a case for companies to maintain multiple support channels (including GS, of course)?" in Get Satisfaction:

Okay, I found the data - "588 Topics powered by 2392 people with help from 15 employees" - comes up when you search the company name from the main GS landing page. That's 2.47 times more "entries" than in SuMo. – Rene, on September 24, 2008 15:38

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

Exactly. We're unsure if Unknown Person is a man or woman so "they" was used as a singular pronoun. Thanks for clarifying, Thomas. – Amy Muller, on September 24, 2008 14:36

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

Unknown Person: I don't know why you are taking an issue with the word "they", you should see this article: http://en.wikipedia.org/wiki/Singular... – Thomas, on September 24, 2008 14:12

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

You said your technician was going to post, but then decided not to because "the site is just a bunch of kids". I do not know where he would get that impression, nor why he would not post the information anyway. Without what was promised to be valuable information that would assist us in finding a solution to your Firefox issues, it makes it even more difficult to find out (as the helpful information he was supposed to provide was not provided). – Thomas, on September 24, 2008 14:10

Rene replied on September 24, 2008 12:06 to the discussion "Is there a case for companies to maintain multiple support channels (including GS, of course)?" in Get Satisfaction:

Not to focus on mozilla for this discussion, but I did visit SuMo and there are 238 support "articles". Tried to find how many topics there are in the mozilla-space on GS but couldn't find the data (could've manually counted them of course, but come on!). Would be interesting to compare the figures...

Rene started a conversation in Get Satisfaction on September 24, 2008 11:57:

Is there a case for companies to maintain multiple support channels (including GS, of course)?

First, big thanks to Thomas for sharing
this link to a discussion among members of the mozilla.support.planning group, where they are debating what is the best way to support their users.

Do read through their discussion. It is SO enlightening about the kinds of issues any company might face in planning their overall customer support effort.

Why did I start this discussion? I dunno... I think I just wanted to make sure GS is sensitive to these kinds of issues internal to companies, so that GS is perceived as an important support channel in the most convincing manner possible.

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

Thank you. I am going to ask my neighbors if they have an account here and get their user names so you can compare the IP addresses I asked everyong in my family and my daughter said she had an account here, but she deleted it about two months ago but she says she doesn't remember what user name she used. but she assured me that is was deleted around two months ago. I will get back with you with the user names of my neighbors, if they will give them to me. Thank you again. – Unknown Person, on September 24, 2008 04:25

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

One other thing Eric, I'm not a "them" or a "they" I'm one (1) person. – Unknown Person, on September 24, 2008 04:07

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

Thomas: I don't understand your last post. can you please explain this: And the only thing is is that him not replying with extra information makes it even harder for us to help you :( Thank You. – Unknown Person, on September 24, 2008 03:59

A comment on the question "Having a problem With an Unofficial Rep for Firefox" in Get Satisfaction:

I must be mistaken, I have been replying to a lot of emails from this site. I guess I got confused Sorry. – Unknown Person, on September 24, 2008 03:38