Richard's dashboard

I guess I should clarify. This is not a solution because Comcast should fix it so their product works as advertised. If there is a data problem, that has been going on for months (over a year now?) then Comcast should be working with their data provider to get a fix, or fix the data they're sending down the line. As a product designer myself, this would simply not be acceptable behavior for my company's service to our customers, we would have taken action to fix it by now. Comcast is a sub-standard service provider, they have market penetration and pricing going for them, although the latter is debatable. Frankly if their cable internet service wasn't the fastest in my area I'd drop them immediately. This will be especially true when DirecTV starts working with cablecards.

So to clarify, if customers accept wonky manual work-arounds as "fixes" to services that are specifically advertised as being a solution to such behaviors, then we all lose.

Not really a solution. Shows move about, get bumped by events, change nights, all reasons I buy a DVR and pay for the guide subscription. This is Comcast not caring about fixing user problems. No such issues with my TIVO. – Richard, on July 04, 2009 04:32

Does anyone know the status of this for California/Bay Area? It really is a problem for those of us who travel and come back wanting to see shows we've missed - the repeats squeeze out the shows we wanted to see... – Richard, on January 13, 2009 16:16

It's ridiculous. I've started setting manual settings for the show's upcoming week's episodes on Sunday nights, each as an individual recording. This is something I haven't done since I ditched my VCR about 8 years ago.