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Richard Cappo replied on January 23, 2009 14:38 to the question "Paypal uses wrong funding source, overdrafts my checking account, I'm stuck with bank charges that are their fault!" in PayPal:
Hi Tom,
Unfortunately, that's the typical Paypal response to everything. "We're not going to help you so leave us alone." Even when they're at fault they won't help and they refuse to take blame or even apologize for the problems.
Even their account here on 'Get Satisfaction' is a joke. On almost every other business on this website, the employees are willing to look into your case and get it resolved (see Best Buy), but on here "Paypal Jason" just tells your to call their customer service number. Big help, there.-
Richard Cappo replied on January 22, 2009 21:35 to the question "Account Verified by 2 Credit Cards, but still have limit on sending money!" in PayPal:
"When I contact the PayPal customer services, they just tell me to retry later, they did not do anything substantially to help."
No suprise there. Paypal has no customer service! -
Richard Cappo replied on January 22, 2009 20:27 to the problem "PayPal holding my money for 3 weeks" in PayPal:
LOL... this topic is exactly why I don't deal with Paypal anymore. 3 customers had problems here and Paypal_Jason was unable to help ANY of them.
This goes for all of their Customer Service Reps. They will not help you and worst of all, they never apologize for the inconvience that Paypal has caused you. -
Richard Cappo replied on January 22, 2009 20:12 to the problem "No steps to remove the limitation" in PayPal:
Good luck guys. It seems that when Paypal suspends your account (even by mistake) they consider the account dead and they refuse to re-enable your account.
Not to mention their customer service Reps are clueless, unhelpful, and rude. It's like they pay people just to take the phone off of the hook. I've never actually been helped with a problem once by their "customer service". -
Richard Cappo marked one of COMCASTIC's replies in Comcast as useful. COMCASTIC replied to the problem "Missing cable channels after cableCARD installation.".
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Richard Cappo replied on January 22, 2009 14:15 to the problem "Missing cable channels after cableCARD installation." in Comcast:
The problem was fixed thanks to someone at Comcast Cares who forwarded my problem to an executive in my area.
Thanks for the quick response and help in resolving this matter! -
Richard Cappo replied on January 21, 2009 19:35 to the problem "FedEx claims I'm not at home and can't deliver, but I'm home!" in FedEx:
I second Tracy's recommendation to put a note on the door to make sure the driver rings the doorbell or knocks on the door.
I have had several problems like this over the years with Fedex and UPS. It seems like the drivers would rather you not be home so they can just leave their 'sticky' and be on the the next house. It's a really poor way of doing things and at times, it forced me to drive into the city to the warehouse to pick up my shipments.
Maybe if these shipping companies based driver performance on how many items are actually delivered to the customer instead of just focusing on speed of the routes, we would actually get our items quicker! -
Richard Cappo replied on January 21, 2009 19:21 to the problem "My Account has been LOCKED ! Business Too Much Risk To Exposure!" in PayPal:
Hi balwari,
I had the same problem several years ago with Paypal. I wasn't running a business, just selling a personal item and my account was suspended. The buyer sent the payment to my account and when I went to withdrawal it, Paypal suspended and put a freeze on my account. One of the terms to have the suspension lifted was to provide a proof of purchase. This was for an older item that I had for several years so I obviously no longer had any kind of receipt. I jumped through hoops for them to get the other items on the list removed but after all of the trouble they refused to remove the freeze. I had to arrange for the buyer to pay me via another method which was extremely inconvienient.
Bottom line, Paypal is the only option for buying or selling on eBay so they know they can get away with murder. They have extremely poor customer service. Not only were their CSR's and "Supervisors" unhelpful, but they were rude too. I promised myself that I would never deal with Paypal or eBay after my experience and I have stuck to it.
I wish you the best of luck. -
Richard Cappo reported a problem in Comcast on January 21, 2009 15:27:
Missing cable channels after cableCARD installation.A Comcast Tech came to my house on Monday to install a Multi-Stream cableCARD into my new TiVoHD. After the install, everything worked fine and I had all of my channels. Yesterday, when I returned home from work, I noticed most of my cable channels were missing. These channels include TNT, TBS, ESPN, CSN, and more in both standard and high def. I still get some channels like my one premium channel, HBO, and I also get a few cable channels like MLB TV and shopNBC as well as my Network HD channels. I spent all of last night trying to have the problem fixed by Comcast's Support Line. None of the CSR's I spoke to seemed to know anything about cableCARDS. The only solution I was given was to have a Tech come out again. I can't afford to take any more days off of work to have this fixed. Especially knowing that sending a Tech is not neccessary and the problem is either with the billing hierarchy or the card not being authorized. At one point, I was put on hold for over 30 minutes only to be disconnected or hung up on. The last lady I spoke to said that she would e-mail someone with experience and they would get back to me. I'm still waiting for that phone call. Meanwhile, I'm missing most of my favorite shows and sporting events.
Why is no one at Comcast trained in cableCARD issues? I told the CSR's that my Conditional Access screen for the missing channels showed "Auth:NS" meaning the channels were not subscribed to the card and that was most likely the problem. They had no idea what I was talking about.
I'm going to give this another day and if Comcast doesn't have the issue taken care of I'm going to have to take another day off of work. But it won't be for a Comcast Tech to come out, it will be to make the switch to Verizon FIOS.
