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A comment on the question "Why won't Media Encoder CS4 vers. 4.0.2.002 add .mov files???" in Adobe:

Hi Aurobinda-
Thanks for the reply...I have latest Quicktime player installed...But even it doesn't work properly...When I try to play audio, I get a broken Quicktime logo...If I refresh browser (IE only...FireFox will just exit altogether), it plays ok...Baffling...Have re-installed QT several times but with no luck...Any ideas???
Thanks, Rick – Rick, on April 13, 2009 05:31

Rick asked a question in Adobe on April 12, 2009 22:57:

Why won't Media Encoder CS4 vers. 4.0.2.002 add .mov files???

Why won't Media Encoder CS4 vers. 4.0.2.002 add .mov files???
This is frustrating...Every tutorial I view shows ame adding .mov files...When I click Add, the File Type drop down doesn't even have a .mov option, unless I select All Files (*.*)...What's up with this??? Does anyone have a solution, or is anyone having a similar problem...What a pain! btw: I'm running windows xp sp3 on a dell dimensions 8400
Thanks in advance...Rick

Rick asked a question in Adobe on April 02, 2009 03:09:

Flash CS4 won't import Illustrator CS4 file!

This Flash CS4 stuff is getting rediculous...As soon as I get past one major hurdle, another appears...Here's the latest...
In Flash, I'm trying to import an AI CS4 file, and when I use File-Import-Import to Library (or Stage) and select the ai file, Flash tells me "One or more files were not imported because there were problems reading them". The same thing happens using "Import to Stage"...And drag & dropp from Windows Explorer gives the same error msg...
I then loaded the Illustrator file in AI CS4, re-saved it, then tried the import, and the same error msg displayed...
Spending more time tyring to get around the problems than actually using the program!
Thanks out there for any help...Rick

Rick replied on April 02, 2009 02:59 to the question "Flash CS4 Pro freeeeeeeeeeeeeeezing :(" in Adobe:

I had strange problems w/Flash CS4 & AME...With Flash, every time I used File-Import-Import to Library (or Stage) the program would freeze...Had to use Ctrl/Alt/Delete...With AME, it just wouldn't launch...After the splash screen, I got one of those annoying report error to Microsoft notices...
What I did for both problems was this:
On each program launch icon (shortcut or .exe for instance), right click and select Properties...
Then select the Compatability tab...
Check "Run this program in compatability mode for" and select Windows 2000...
Click Apply, then OK...
Don't know if this will help in Vista temporarily, but I'd give it a try...
My system is Dell Dimensions 8400 running XP w/SP3...
Hope this helps...Rick

Rick asked a question in Adobe on April 01, 2009 22:36:

Why does Flash CS4 crash when trying to import to Library/Stage???

Why does Flash CS4 crash when accessing File | Import | Import to Library (or Stage) ???
I certainly don't know, but here's a work-a-round that's been working for me on my Dell Dimension 8400 running Windows XP w/service pk 3:
- Right click on your Flash shortcut or .exe icon and select Properties...
- Select the Compatibility tab...
- Check "Run this program in compatibility mode" and select Windows 2000...
- Click Apply and then OK...
Now try to import a PNG or JPG from within Flash...Should work...
Rick

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

Saran-
From Event Viewer when trying to launch AME (Not in compatibility mode):
Faulting application adobe media encoder.exe, version 4.0.2.0, faulting module unknown, version 0.0.0.0, fault address 0xb51c0000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events....

Here' an earlier one from 3/31...It's got a different hex value:
Faulting application adobe media encoder.exe, version 4.0.2.0, faulting module unknown, version 0.0.0.0, fault address 0x000c0100.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events....

Let me know what else I can provide for you...Thanks, Rick – Rick, on April 01, 2009 22:07

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

Saran-
I may have fallen on a work-a-round to get AME CS4 (Vers. 4.0.2.002) to launch and function on my Windows xp svc. pk.3 machine:
- Right click on AME shortcut (or program icon) and select Properties...
- Select the Compatability tab
- Check "Run this program in compatability mode for:"...
- Choose Windows 2000...
Click Apply, then OK...

After doing this, the first time I tried to launch AME, I crashed and got a blue screen...After re-starting, AME seems to be running OK...

Let me add, I have NO idea why this works or that it will continue to work, but so far I'm able to do what I need to do, whereas before I could do NOTHING...

Hope this helps someone!

Rick – Rick, on March 31, 2009 23:45

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

I do not want to allow remote access to my computer...Can you tell me what you want know, and I can preform the operations and get back to you...I would feel more comfortable proceeding in that manner...Rick – Rick, on March 30, 2009 15:47

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

Saran-
Yes, it is a 32 bit system...
I'm in California...What time of the morning would you want to connect to my system, and can you give me more specifics??? Who would be on the session, just you and me, or others...
Thanks, Rick – Rick, on March 25, 2009 15:17

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

Hi Saran-
In answer to your questions:
1) No CS3 applications have ever been installed on my system...
2) Yes, I can launch & work with Flash CS4...The only issue I've noticed is that if I try to import anything to the stage or library, the program freezes, and I have to do a ctrl/alt/delete and end the process...To get around this, I have been able to drag & drop JPGs and GIFs from Windows Explorer into the Flash Library...PNGs don't work at all no matter what I do...Everything else seems OK so far...
3) I just ran the Updater as you specified, and updated only AME, and it still won't launch...I see only the Splash screen...the new version is 4.0.2.002...
4) I don't know how to check if system has XP-64 bit OS...If you tell me how to check this, I can let you know...
Thanks for help with all the troubleshooting...Rick – Rick, on March 24, 2009 14:43

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

I deleted AMEPrefs.xml...The other two files you mentioned didn't exist...Media Encoder still wouldn't launch...I deleted it again, rebooted, and it still wouldn't launch...I only get the splash screen, and the the Microsoft "Send Error Report to Microsoft" message...I saved the MS error report text file...I can send it to you if you want...I don't see a way to attached a doc on getsatisfaction...Can you send me an email address so I can use outlook express??? Also, I was never able to launch the trial version, or the version that came when I purchased Flash CS4 successfully on this system...Many thanks for helping me with this...Rick – Rick, on March 23, 2009 15:49

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

Did I say NT...Sorry...I meant Windows XP w/sp3...:-) – Rick, on March 23, 2009 13:22

A comment on the question "Still can't get Media Encoder cs4 to launch..." in Adobe:

Hi Saran-
Yes, I launched Flash CS4 first, then tried AME with no luck...This was happening with the 30 day trial version a few weeks ago as well...
As I mentioned before, my computer info is as follows: Dell Dimension 8400, Intel Pentium 4 640 @3.20 GHz (Instructions MMX, SSE, SSE2, SSE3, EM64T), 1024 megs ram, plenty of drive space, Windows NT w/SP 3...
Maybe I need more RAM??? I'm at a loss, so any suggestions would be appreciated...Thanks, Rick – Rick, on March 23, 2009 12:59

Rick asked a question in Adobe on March 22, 2009 05:42:

Still can't get Media Encoder cs4 to launch...

Has anyone experienced Media Encoder cs4 not launching? I don't think there's anything unique about my system...Dell Dimension 8400, Intel processor, 1gig mem, plenty of hard drive space...Could ame be looking for more memory???

A comment on the question "Media Encoder CS4 won't run..." in Adobe:

Hi Saran - I'm using a trial version 4.0.0.374...Don't think I can upgade a trial version, but I'll try...I'm on an Intel system...
Mistakenly maked my question as "resolved"...please disregard and thaks for the response...Do you think the version I'm using is the culprit???
Rick – Rick, on March 15, 2009 18:07

Rick marked one of Saran's replies in Adobe as useful. Saran replied to the question "Media Encoder CS4 won't run...".

Rick asked a question in Adobe on March 15, 2009 16:47:

Media Encoder CS4 won't run...

When I try to launch Media Encoder CS4, I get one of those annoying Send/Don't Send Microsoft error report dialogs...Does anyone know why Media Encoder won't run? I'm running XP Professional with SP3...CPUZ tells me my processor has SSE2 & 3 support...Thanks

Rick asked a question in Adobe on March 14, 2009 07:09:

Adobe Media Encoder CS4 won't launch

I'm using the trial version of Flash CS4. Evidently Media Encoder comes with it as a seperate program. When I try to launch ME, I get one of those annoying Send/Don't Send Microsoft error report dialogs...Does anyone know why Media Encoder won't run? I'm running XP Professional with SP3...CPUZ tells me my processor has SSE2 & 3 support...I've been around the block on this one...Any ideas???
Thanks in advance...Rick