rivets's dashboard

Again the same thing

Yesterday I tried to make a new synth, it took about 5 hours and eventualy it stopped working for like an hour or hour and a half at "Publishing synth", so I went to bed. I'll try again and let you know

It might help if you could give us some clue as to when people can expect this. I've tried uploading the same set about 5 times before the site was shut down yesterday and once again today. Same error.

So, should I just stop trying and come back in a week or so? Or try on a different laptop? Or don't use the same set of images anymore? Is there other data that I (and the rest of us) can provide you with that would help you with your work? Should I try a re-install of the upload tool?

We're still experiencing some issues with our upload process and that is causing the synth failures. We apologize to everyone who's experiencing this.
We're working as hard as we can to solve the issues.

Everything seemed to go fine, failed at the end with A0000009

Keep it up guys, I got the A000...9 error as well, but the concept is fantastic and you'll get the load issues fixed.

Feature I'd like to see the most: save synth to a private file. I'd love to synth my beach house, wish I had one for the house I grew up in.

I would have at least wanted to see it locally, now for some unknown A0000009 reason, all my time is wasted. This sucks.

To add to my original post, the reason you cannot upload a synth with the same name is that, when the synther hits a snag right at the end like that, our backend servers have the synth and the name is in our database, only it is not 100% complete so we don't show it. Just like if you had a completed synth in your account, you couldn't add a second with the same exact name.

We are looking into changing this long term, and cleanign up failed synths. In the mean time, just add a unique name for each attempt, like "My Synth (2)".

(cross posting from another thread on the same issue)

Photosynth has been under incredible demand since we released late yesterday evening. Getting ready for the launch we did massive amounts of performance testing, built capacity model after capacity model, and yet with all of that, you threw so many uploads at the service we had to throttle them back for a few hours.

At the same time, we tried to tweak a few database settings to allow us to handle more uploads and inadvertently introduced a bug that is causing a small percent of synths to fail with an error code or hang right at the end. We're rolling back that change now and that should fix the majority of those errors.

While that is being fixed, we are adding capacity as fast as we can and letting in more and synthers. Keep trying, but it might be a few hours before we can get everyone in. In the mean time, we hope you will check out our "How to Synth" video (http://blip.tv/file/1190926/), grab a camera, head outside and start taking pictures for the next awesome synth.

No excuses; just the facts on why you are seeing these issues. We really appreciate the enthusiasm and are hard at work ironing out the issues and adding more capacity.

Hi Everyone, thanks for the feedback on this problem.

The team is aware of these failures and we're investigating. We've disabled uploads for the time being until we zero in on the problem. We'll update you when we have a resolution..

I have the same problems. Making of synth was aborted, I got error A0000009, the same thing happened when I tried to make a new synth. And over and over again. Maybe this all happens because the site is overwhelmed (I got this message when I tried to sign in)

The Photosynth site is a little overwhelmed just now. While we’re reviving it, please enjoy this beautiful synth. Refresh the page to explore a different one.

Same error from logs as most of us here...

13:17:51 VtApp: Uploading "synth.bin" file C:\DOCUME~1\Tony\LOCALS~1\Temp\Photosynther\collection.synth.bin (10639 bytes).
13:18:04 VtApp: Upload finished
13:18:04 VtApp: Uploading "dzc" file C:\DOCUME~1\Tony\LOCALS~1\Temp\Photosynther\collection.dzcz (75905 bytes).
13:18:17 VtApp: Upload finished
exception CollectionUploader.cpp(554) hr(0xA0000009)
exception SynthPipeline.cpp(275) hr(0xA0000009)

I get the same log ending, here's the full file:
PSWebClient version 2.0.1403.6
Target: x86 OMP
Running on Windows 5.2.3790 Service Pack 2
Wow64: no
Processor: architecture 0 family 15 model 4 stepping 1
Number of processors: 2
Memory available: physical 1535 MB virtual 2047 MB
13:45:04 VtApp: Setting service URL to http://photosynth.net/photosynthws/Ph...
13:45:04 VtApp: Created collection af244b58-b9f6-4a6d-98cf-1585540bbd89
13:45:04 VtApp: Secondary service URL: http://d7.photosynth.net/photosynthws...
13:45:04 VtApp: VtAppConverting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00080.JPG
13:45:04 : Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00081.JPG
13:45:06 VtApp: Adding image: DSC00081.JPG
13:45:07 VtApp: Don't need to upload DSC00081.JPG
13:45:07 VtApp: Adding image: DSC00080.JPG
13:45:07 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00083.JPG
13:45:08 VtApp: Don't need to upload DSC00080.JPG
13:45:08 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00082.JPG
13:45:09 VtApp: Adding image: DSC00083.JPG
13:45:09 VtApp: Don't need to upload DSC00083.JPG
13:45:09 VtApp: Adding image: DSC00082.JPG
13:45:09 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00085.JPG
13:45:10 VtApp: Don't need to upload DSC00082.JPG
13:45:10 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00084.JPG
13:45:11 VtApp: Adding image: DSC00084.JPG
13:45:12 VtApp: Don't need to upload DSC00084.JPG
13:45:12 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00086.JPG
13:45:12 VtApp: Adding image: DSC00085.JPG
13:45:13 VtApp: Don't need to upload DSC00085.JPG
13:45:13 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00087.JPG
13:45:13 VtApp: Adding image: DSC00086.JPG
13:45:14 VtApp: Don't need to upload DSC00086.JPG
13:45:14 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00088.JPG
13:45:14 VtApp: Adding image: DSC00087.JPG
13:45:14 VtApp: Don't need to upload DSC00087.JPG
13:45:14 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00089.JPG
13:45:15 VtApp: Adding image: DSC00088.JPG
13:45:16 VtApp: Don't need to upload DSC00088.JPG
13:45:16 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00090.JPG
13:45:16 VtApp: Adding image: DSC00089.JPG
13:45:17 VtApp: Don't need to upload DSC00089.JPG
13:45:17 VtApp: Adding image: DSC00090.JPG
13:45:17 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00091.JPG
13:45:17 VtApp: Don't need to upload DSC00090.JPG
13:45:17 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00092.JPG
13:45:18 VtApp: Adding image: DSC00091.JPG
13:45:19 VtApp: Don't need to upload DSC00091.JPG
13:45:19 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00093.JPG
13:45:19 VtApp: Adding image: DSC00092.JPG
13:45:19 VtApp: Don't need to upload DSC00092.JPG
13:45:19 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00094.JPG
13:45:20 VtApp: Adding image: DSC00093.JPG
13:45:20 VtApp: Don't need to upload DSC00093.JPG
13:45:20 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00095.JPG
13:45:20 VtApp: Adding image: DSC00094.JPG
13:45:21 VtApp: Don't need to upload DSC00094.JPG
13:45:21 VtApp: Adding image: DSC00095.JPG
13:45:21 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00096.JPG
13:45:22 VtApp: Don't need to upload DSC00095.JPG
13:45:22 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00097.JPG
13:45:22 VtApp: Adding image: DSC00096.JPG
13:45:22 VtApp: Don't need to upload DSC00096.JPG
13:45:22 VtApp: Converting image: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00098.JPG
13:45:23 VtApp: Adding image: DSC00097.JPG
13:45:23 VtApp: Don't need to upload DSC00097.JPG
13:45:23 VtApp: Adding image: DSC00098.JPG
13:45:23 VtApp: Don't need to upload DSC00098.JPG
13:45:23 VtApp: Image conversion time: 19.0
13:45:23 VtApp: 0: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00081.JPG
13:45:23 VtApp: 1: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00080.JPG
13:45:23 VtApp: 2: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00083.JPG
13:45:23 VtApp: 3: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00082.JPG
13:45:23 VtApp: 4: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00084.JPG
13:45:23 VtApp: 5: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00085.JPG
13:45:23 VtApp: 6: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00086.JPG
13:45:23 VtApp: 7: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00087.JPG
13:45:23 VtApp: 8: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00088.JPG
13:45:23 VtApp: 9: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00089.JPG
13:45:23 VtApp: 10: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00090.JPG
13:45:23 VtApp: 11: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00091.JPG
13:45:23 VtApp: 12: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00092.JPG
13:45:23 VtApp: 13: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00093.JPG
13:45:23 VtApp: 14: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00094.JPG
13:45:23 VtApp: 15: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00095.JPG
13:45:23 VtApp: 16: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00096.JPG
13:45:23 VtApp: 17: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00097.JPG
13:45:23 VtApp: 18: C:\Documents and Settings\jonesg\Desktop\Synth\DSC00098.JPG
13:45:24 VtApp: Unable to get focal length from exif
13:45:24 VtApp: Unable to get focal length from exif
13:45:29 VtApp: Unable to get focal length from exif
13:45:33 VtApp: Unable to get focal length from exif
13:45:37 VtApp: Unable to get focal length from exif
13:45:40 VtApp: Unable to get focal length from exif
13:45:44 VtApp: Unable to get focal length from exif
13:45:46 VtApp: Unable to get focal length from exif
13:45:50 VtApp: Unable to get focal length from exif
13:45:51 VtApp: Unable to get focal length from exif
13:45:56 VtApp: Unable to get focal length from exif
13:45:57 VtApp: Unable to get focal length from exif
13:46:05 VtApp: Unable to get focal length from exif
13:46:11 VtApp: Unable to get focal length from exif
13:46:13 VtApp: Unable to get focal length from exif
13:46:17 VtApp: Unable to get focal length from exif
13:46:22 VtApp: Unable to get focal length from exif
13:46:25 VtApp: Unable to get focal length from exif
13:46:29 VtApp: Unable to get focal length from exif
13:46:33 VtApp: Feature extraction time: 69.5
13:46:34 VtApp: IndexFeatures time: 1.3
13:46:38 VtApp: PredictImages time: 3.5
13:47:02 VtApp: ChoosePairs+MatchPairs time: 24.3
13:47:02 VtApp: Total feature matching time: 27.8
13:47:07 VtApp: Optimization time: 5.0
Collection image order
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00080.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00081.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00082.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00083.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00084.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00085.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00086.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00087.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00088.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00089.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00090.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00091.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00092.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00093.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00094.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00095.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00096.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00097.JPG
C:\Documents and Settings\jonesg\Desktop\Synth\DSC00098.JPG
Synth 0 : 7 images, 738 points
0: 1 http://mslabs-012.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00081.JPG)
1: 4 http://mslabs-024.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00084.JPG)
2: 5 http://mslabs-022.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00085.JPG)
3: 6 http://mslabs-029.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00086.JPG)
4: 7 http://mslabs-028.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00087.JPG)
5: 8 http://mslabs-042.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00088.JPG)
6: 9 http://mslabs-034.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00089.JPG)
Synth 1 : 4 images, 430 points
0: 1 http://mslabs-012.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00081.JPG)
1: 0 http://mslabs-014.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00080.JPG)
2: 3 http://mslabs-015.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00083.JPG)
3: 4 http://mslabs-024.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00084.JPG)
Synth 2 : 2 images, 217 points
0: 0 http://mslabs-014.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00080.JPG)
1: 2 http://mslabs-018.vo.llnwd.net/d8/pho... (C:\Documents and Settings\jonesg\Desktop\Synth\DSC00082.JPG)
13:47:12 VtApp: Uploading "synth.bin" file C:\DOCUME~1\jonesg\LOCALS~1\Temp\Photosynther\collection.synth.bin (24470 bytes).
13:47:27 VtApp: Upload finished
13:47:27 VtApp: Uploading "dzc" file C:\DOCUME~1\jonesg\LOCALS~1\Temp\Photosynther\collection.dzcz (211338 bytes).
13:47:42 VtApp: Upload finished
exception CollectionUploader.cpp(554) hr(0xA0000009)
exception SynthPipeline.cpp(275) hr(0xA0000009)

@Darkphibre & Hummel - Just like you, I couldn't just retry the synth. Guess we have to go through the same procedure over again....

Hey developers! Here's the end of the log

08:43:01 VtApp: Uploading "dzi" file C:\TMP\Photosynther\images\1.46.dziz (134950 bytes).
08:43:23 VtApp: Upload finished
08:43:23 VtApp: Uploading "synth.bin" file C:\TMP\Photosynther\collection.synth.bin (69073 bytes).
08:43:43 VtApp: Upload finished
08:43:43 VtApp: Uploading "dzc" file C:\TMP\Photosynther\collection.dzcz (356433 bytes).
08:44:07 VtApp: Upload finished
exception CollectionUploader.cpp(554) hr(0xA0000009)
exception SynthPipeline.cpp(275) hr(0xA0000009)

same error
after 2nd try, I cant synth again
"You've already built a synth with this name"

but nothing there

yes!
error A0000009

Same error here ... I try 2 time ... same error

Yes, my version is: 2.0.1403.6

same error for me : tried with large, normal and small pictures : always A0000009 or A0000005 errors...

Despite the same error code the synth still seems to have worked for us - with the exception of a few photos. But it comes up as 0% synthy when about 90 of the photos connect with each other. Pretty impressive for a beta though! Many thanks.