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Roadrunner Support asked a question in Sunbelt Software on May 11, 2009 15:43:

Where do I download "Hotfix 4" for the vipre enterprise agent?

I have multiple alerts for sites needing Hotfix 4 for Vipre Enterprise agent instlled. Searching the Sunbelt site, I see no obvious link to a hotfix release. Where can I download the hotfix and installation instructions.

A comment on the question "I am unable to logon to Vipre Enterprise" in Sunbelt Software:

Thanks, this solved my issue. – Roadrunner Support, on April 21, 2009 16:36

Roadrunner Support marked one of John's replies in Sunbelt Software as useful. John replied to the question "I am unable to logon to Vipre Enterprise".

Roadrunner Support asked a question in Sunbelt Software on April 14, 2009 16:17:

I am unable to logon to Vipre Enterprise

Event in App log:

Enterprise Service cannot start

Service cannot be started. System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.

Roadrunner Support started following the problem "Windows 2000 Vipre slow, slow, slow" in Sunbelt Software.

Roadrunner Support marked one of John's replies in Sunbelt Software as useful. John replied to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?".

Roadrunner Support replied on March 28, 2009 14:19 to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?" in Sunbelt Software:

Thanks John.

Roadrunner Support replied on March 27, 2009 23:21 to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?" in Sunbelt Software:

Thanks for the reply John.

Your comment assumes that clients are either on the same network as the server, or on the outside of the firewall.

My question specifically relates to policies for clients which move from one side of the firewall to the other and can be on either side for extended periods of time.

That being the case, the most important part of my question has not yet been answered. How does the client deal with name resolution? Are the assumtions regarding name resolution and the "save as IP" setting in my previous comment correct?

Roadrunner Support replied on March 27, 2009 21:54 to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?" in Sunbelt Software:

Please let me know if this is correct.

The first part of my original question, "If the Policy and Update sections contain the NetBIOS name of the server (I beleive this is the default entry), and the server is behind a firewall with the proper ports forwarded, will systems outside the firewall have a broken connection?" is actually yes, not no.

I am just trying to determine how a policy, covering clients which move from within a NATed network with a Vipre Server to outside that network, needs to be configured.

It sounds like the Policy and Update fields simply use standard windows name resolution to determine the IP to connect to. If you check the "Save as IP" is performs this name resolution at the time the deployment is packaged or pushed and the resolved IP is bundeled into the package. If you don't check it the client uses the name from agent settings and name resolution is done as needed by the client.

In order for clients to properly connect to a Vipre server on either side of a NATed firewall, you need to have internal (private) DNS where the server resides to point to the FQDN to the servers actual IP, and external (public) DNS to point to the external IP of the firewall.

Roadrunner Support replied on March 27, 2009 17:22 to the question "Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?" in Sunbelt Software:

So in the following scenario, assuming default port settings on the server:
Vipre Server --- Firewall --- Vipre Client

The Vipre Server:
NetBIOS name: VSERVER
IP: 192.168.1.10
Agent Settings
Policy: VSERVER
Update: VSERVER

Firewall (transparent NAT w/ port forwards)
Internal IP: 192.168.1.10
External IP: 10.0.0.200

If you check the "Save as IP" box and install the client,what IP is the client going to try to connect to for Policy and definition updates?

Roadrunner Support asked a question in Sunbelt Software on March 27, 2009 15:40:

Can you explain the "Server" and "Save as IP" settings in Vipre Enterprise?

Regarding settings in Viper Enterprise- Policy > Agent Settings > Communication > Servers. It is not clear what the setting does and how it affects communications and interacts with standard name resolution.

If the Policy and Update sections contain the NetBIOS name of the server (I beleive this is the default entry), and the server is behind a firewall with the proper ports forwarded, will systems outside the firewall have a broken connection? Where does the "Save as IP" get the IP address to save? Can you enter the external IP in the Policy and Update fields and how does this afect the "Save as IP" setting? If you enter the external FQDN do you need to make sure that the FQDN resolves to the the proper internal address?

We have many users with laptops moving between our private network and the Internet, so this setting seems like it would be quite important.

Thanks

Roadrunner Support marked one of Pete C.'s replies in Sunbelt Software as useful. Pete C. replied to the question "How can I use a Deployment Package from the command line?".

Roadrunner Support marked one of Pete C.'s replies in Sunbelt Software as useful. Pete C. replied to the question "How can I uninstall the Vipre Enterprise Client from a command line?".

Roadrunner Support asked a question in Sunbelt Software on March 24, 2009 17:12:

How can I uninstall the Vipre Enterprise Client from a command line?

How can I uninstall the Vipre Enterprise Client from a command line? What are the available command line switches when using the .exe deployment package? the .msi package?

Roadrunner Support replied on March 24, 2009 17:08 to the question "How can I use a Deployment Package from the command line?" in Sunbelt Software:

Thanks, that's what I needed to know.

Roadrunner Support asked a question in Sunbelt Software on March 17, 2009 23:27:

How can I use a Deployment Package from the command line?

What are the switches to install a Vipre Enterprise .msi Deployment package silently? I want to do silent installs from a command line.