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Roadrunnerron replied on September 20, 2008 19:43 to the question "Muvee Reveal - How can I reach a real tech support person???" in muvee:
Shouldn't be that, I was able to burn with trial version. Try using the advanced settings and burn one with mpeg2 and see if that plays. This Muvee Reveal seems to work differently with each person and their computer. I am seeing that it is a really big CPU hog when it runs. I believe I am going to have to get another PC if I plan on doing more Muvee's. Something much more powerfull then I have now. Good Luck.-
Roadrunnerron replied on September 20, 2008 17:57 to the question "Muvee Reveal - How can I reach a real tech support person???" in muvee:
Cleo,
When you go to Share Muvee, just use the Burn DVD format, which is just NTSC format... it works great. -
Roadrunnerron replied on September 20, 2008 14:34 to the question "Muvee Reveal - How can I reach a real tech support person???" in muvee:
Cleo, I too had trouble burning a dvd that would play on my dvd player(and my DVD player plays about every format know to mankind). I was trying to used the advanced setting in "Share Muvee" and I saved to MPEG, AVI and WMA and I would keep getting the same error message on my TV as you did. Finally just used there burn DVD setting in "Share Muvee" which just saves in NTSC format. This format is makes your project even larger then it is to burn the DVD but it did work and I was able to play on my DVD player. -
Roadrunnerron replied on September 07, 2008 17:12 to the question "Muvee Reveal - How can I reach a real tech support person???" in muvee:
YihYeong, did you see the support ticket number I got? You said you would call and get it put on high prioirty for me. -
Roadrunnerron replied on September 06, 2008 18:23 to the question "Muvee Reveal - How can I reach a real tech support person???" in muvee:
YihYeong,
My support ticket is: XQE-51835-349 thanks for helping, I need to get a project done a week ago and getting frustrated, but hopefully they will be able to figure it out. -
Roadrunnerron replied on September 03, 2008 06:10 to the question "Muvee Reveal - How can I reach a real tech support person???" in muvee:
Yih Yeong, thanks so much for answering so quick. It is build number 1838. Were there some music download problems with this build? I thought since I just purchased Muvee Reveal on line it would be the latest... but it sounds as though you have to have the latest free trial to put product key into. Should I go in and delete software through my control panel? i dont wnat to accidentally delete the project I am now working on. Is there any way around that?
Thanks,
Ron -
Roadrunnerron asked a question in muvee on September 03, 2008 02:50:
Muvee Reveal - How can I reach a real tech support person???I recently purchased Muvee Reveal, which worked great in trial version. after downloading product key I purchased, now it is not allowing me to add music to the movie I have made. Every time I try to add music I get the pop up box that says "Muvee Reveal exe has encountered a problem and needs to close" then just closes my project after sending another (probably 50 so far) error report to microsoft. I cant find anywhere where I can actually talk to a technical support person. I guess this should have been a red flag for me, but didnt think I would have a problem. does anyone know how you can get in touch with a real tech person at Muvee or do they exist? Plus, after downloading the full version with the product key, I had a fatal crash error, that shut down my pc, when it restarted Microsoft said it was quaritining a certain line of code that could harm my PC. Anybody else have this problem?
