Robert Dempsey's dashboard

Robert Dempsey posted an update in Atlantic Dominion Solutions on November 05, 2009 11:05:

Big Scrum'd Update Today

Hey everyone,

We've released a huge update to Scrum'd this morning. Watch http://blog.adsdevshop.com for all the goodies. This release makes Scrum'd much more usable, and lays the foundation for us to add many of the features that you've been requesting.

Thank you for your continued support. We look forward to your feedback.

A comment on the question "Currency symbol is $ for all expenses?" in Atlantic Dominion Solutions:

We'll definitely let you know here when this issue is fixed on the site. – Robert Dempsey, on November 02, 2009 12:46

A comment on the question "Currency symbol is $ for all expenses?" in Atlantic Dominion Solutions:

We'll check this one out. Looks like we missed a spot. Thank you for letting us know. – Robert Dempsey, on November 02, 2009 02:34

Robert Dempsey replied on October 21, 2009 10:56 to the idea "Management roles in scrumd ?" in Atlantic Dominion Solutions:

Hi Chad,

That's a great idea and one that is on the list. It will be bumped up in priority as a number of people are requesting this. Thanks for the feedback.

Robert Dempsey started following the idea "Management roles in scrumd ?" in Atlantic Dominion Solutions.

Robert Dempsey replied on October 19, 2009 12:22 to the question "Can't Create New Expenses in Expens'd" in Atlantic Dominion Solutions:

Hi Sonya,

We've rebooted the server and fixed a small issue we found. Please let us know if you are unable to create new expenses.

Robert Dempsey replied on October 19, 2009 11:22 to the question "Can't Create New Expenses in Expens'd" in Atlantic Dominion Solutions:

We'll check this out asap. My apologies for your troubles. What is the subdomain on your account?

Robert Dempsey replied on October 18, 2009 23:20 to the question "Can't Create New Expenses in Expens'd" in Atlantic Dominion Solutions:

Hi Sonya,

Are you using the TripIt integration or just trying to create a normal expense?

Robert Dempsey replied on October 16, 2009 10:53 to the question "You are misleading people to pay more than once!" in Atlantic Dominion Solutions:

From our authorize.net records we were unable to process the credit card as Authorize.net was unable to find address information. We are finding this to be an ongoing issue with our non-US customers. We will look into supporting an alternative method of payment (Paypal or something else) to resolve these issues.

None of your credit cards has been charged.

I have found your customer record and extended your trial by two months so you should be good to go. If you can please let us know that you are back in I'd appreciate it.

Robert Dempsey replied on October 16, 2009 10:44 to the question "You are misleading people to pay more than once!" in Atlantic Dominion Solutions:

Hi Mortjac,

Please email your name and address information (no credit card info) to support@adsdevshop.com. I will check the payment records and ensure that you are not being charged more than once. Thank you.

Robert Dempsey replied on October 16, 2009 10:40 to the problem "Let me in to my paid service!" in Atlantic Dominion Solutions:

Hi Mortjac,

I'm sorry that you are having these issues. I responded to your other two tickets and will respond the same on this one. We are working to resolve these issues as I type this. I will check our records and refund any duplicate charges immediately.

As we work out these billing issues I would like to give you a two month credit on your account. If you can provide me with your subdomain then I can make that effective immediately.

Again, I apologize for these billing issues. We are working hard to straighten them out.

Robert Dempsey replied on October 16, 2009 10:40 to the question "You are misleading people to pay more than once!" in Atlantic Dominion Solutions:

Hi Mortjac,

Again I'm sorry that you are having these issues. We are working to resolve them. I will check our records and refund any duplicate charges immediately.

As we work out these billing issues I would like to give you a two month credit on your account. If you can provide me with your subdomain then I can make that effective immediately.

Again, I apologize for these billing issues. We are working hard to straighten them out.

Robert Dempsey replied on October 16, 2009 10:36 to the question "Please let me pay..." in Atlantic Dominion Solutions:

Hi Mortjac,

My apologies for these issues, and thank you for wanting to become a paying customer.

We're in the process of updating our billing system as there are issues with it, as you have found. If you can provide me your subdomain then I can issue you a credit of 2 months which should be (more than) sufficient time for us to work out these issues.

Robert Dempsey replied on October 15, 2009 17:22 to the problem "Site Certificates Expired" in Atlantic Dominion Solutions:

Fail. I'm looking at this now. Thanks Shahman.

A comment on the question "Cannot sign up" in Atlantic Dominion Solutions:

Thanks for letting us know rainer. – Robert Dempsey, on October 14, 2009 19:12

Robert Dempsey replied on October 14, 2009 18:38 to the problem "Server stalls when selecting Tripit Trip" in Atlantic Dominion Solutions:

Thanks Tyto. I forwarded your issue to the team to be looked at ASAP. We'll keep you updated here and check with the TripIt team as well.

A comment on the problem "How can I change my password?" in Atlantic Dominion Solutions:

Hi Ryan,

You should be able to reset your password using the forgot password link on the login page. – Robert Dempsey, on October 12, 2009 13:25

Robert Dempsey replied on October 07, 2009 17:06 to the question "Unable to complete billing information" in Atlantic Dominion Solutions:

Hi Webcase,

We've given you two months on your trial while we *continue* to work out our international billing issues. Please log out and log back into scrum'd and you should be good to go. Let us know if you're back in. Thanks.

- Robert

Robert Dempsey replied on October 05, 2009 11:14 to the question "Can you please add Bulgarian Lev (BGN) to list of currencies?" in Atlantic Dominion Solutions:

Hi qrasio,

It's added. Thanks.

Robert Dempsey replied on September 30, 2009 18:18 to the praise "Fantastic response time" in Atlantic Dominion Solutions:

Thank you for helping us make Scrum'd a better product. Please keep the feedback coming.