robhab's dashboard

ComcastCares1 - I just sent you teh following by email:
Thanks for your reply – I am a novice blogger so I just emailed you directly. I already followed SpicyLemon’s advice – I can ping my router and modem and second computer – but NOT Google through your ISP server. Powercycling the router works sometimes – but not during busy load times. I usually lose the connection after a few minutes. Sometimes the connection through Comcast reestablishes all by itself without powercycling the modem. Very strange and almost random except that it seems to occur most often during busy times. I do not mind working through this with Comcast, I just want to resolve a reliable connection (or understand why it is not reliable). If you think it will help, I could get FIOS from Verizon and run both services for awhile to see if it is my equipment or your system. I would be happy to buy a new modem – could you recommend the best and most reliable modem so we can eliminate this as a possible cause of the problem? Please email the make and model number and I will order a new modem immediately. Could you also recommend a new router? – again please email the make and model of the best and most reliable router that is available and I will order immediately. Can I just switch out the router and modem – or does Comcast need to reset something at its end? – robhab, on June 24, 2008 23:03

SpicyLemon - thanks for your advice. Ironically, I found the same exact info elsewhere and already tried pinging - I can ping my router and modem and second computer, but not Google through Comcast ISP. Guess this means I have a problem with Comcast. You said I should call Comcast. But what number do I call? The problem is intermittent as well.
I would replace the router and modem if I knew what Comcast recommneds - this is one way to solve that issue. I could also subscribe to FIOS (Verizon) and compare service. As you can tell - I am more interested in a reliable connect than the cost (within reason). Thanks for your concern. I will pursue this further next week. – robhab, on June 24, 2008 22:55