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Robin replied on July 15, 2008 16:06 to the question "Intermittent Comcast Internet connectivity" in Comcast:
Dennis-when Comcast sends a tech out for your computer problems they will only charge you if it is indeed your Modem or computers fault...in our case, it was outside the house, so there was no charge...-
Robin replied on July 14, 2008 18:51 to the problem "Why Is Comcast Torturing Me? Why Do I Let Them?" in Comcast:
You're right...it is the internet connection that is keeping us with Comcast...I will say since I posted here I seem to be getting some feed back from them...maybe, just maybe I will get my cable fixed...it is such a waste of their time and money (well, I guess that's why cable is so expensive)... -
Robin replied on July 13, 2008 16:50 to the question "Intermittent Comcast Internet connectivity" in Comcast:
I had a similar problem, it took many tech visits to fix it...Comcast blamed it on my modem, had me replace it only to find out it was Comcast's problem, a problem on the pole...Comcast loves to waste your time...good luck! -
Robin started following the problem "Horrifically bad Comcast service" in Comcast.
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Robin replied on July 13, 2008 16:46 to the problem "Horrifically bad Comcast service" in Comcast:
Your lucky you have only been having a problem such a short time...we switched to digital cable with Comcast last fall and have had an on going problem since December (I have an enormous stack of yellow tech sheets and I feel there is no hope in site)... as much as I despise Comcast, I think this is the government's fault, if they did not allow Comcast to have a monopoly on cable service in my area, I would have switched ages ago...Comcast has no incentive to give good service...I suggest going to your city government website, see if they have an office that oversees cable problems...my city doesn't, but I sent a "general problem" email...actually, since I'm still having a problem, I guess it didn't help, but at least it is on the record...good luck-Robin -
Robin reported a problem in Comcast on July 13, 2008 16:25:
Why Is Comcast Torturing Me? Why Do I Let Them?I have been a Comcast customer for 20 years-I am such a fool...since we have changed to digital, our reception has been horrendous...this is my second question here...I use to think Comcast just hated me, but now I think they just enjoy torturing me...another tech came out today and told me he could not fix my problem, a maintence person had to...I specifically told the Comcast Rep setting up the appointment that the problem was on the pole...why do they send techs for pole issues that cannot fix pole issues? I am at my wits end...anyone have any suggestion? Three cheers to the woman who took a hammer to the Comcast office in her area!
Yours Truly In Comcast Hell-
Robin -
Robin asked a question in Comcast on June 03, 2008 03:28:
Why Does Comcast Hate Me?What do I have to do to get my digital cable service fixed to work correctly? Why don't you want to fix it? In OCt. we made the to move to digital cable and it is horrible...we have never had decent reception and it has gotten progressively worse...most of the time we do not have channels above 74 and about 50% of the time we only have channels 2-12...starting in Dec. techs have been coming out and replaced everything from the pole to our TV and even exchanged boxes...the real problem(which several techs have pointed out, but no one seems to want to fix) is a bit of tree that at one time grew around the cable...the tree is long gone, but a bit of wood is still on the wire...it did not affect our analogue reception, but is preventing us from getting any kind of decent recption digitally...Comcast has known this for a couple of months now and refuse to fix it. we have been Comcast customers for over 20 years, that means the main line is that old...why won't they replace it? What have I done to deserve this?
