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  • problem

    rocket replied on November 21, 2008 17:56 to the problem "HP Pavilion DV1000 should be recalled - won't somebody help us?" in HP:

    rocket
    Hi Everyone,

    I posted HP CEO's (Mark Hurd) email form a couple of days ago and I drew his attention to this site.

    http://www.hp.com/hpinfo/execteam/ema...

    I think we should all continue to let him know how we feel about HP.

    Rob.
    Do you think this solves the problem? Mark it as solved
  • problem

    A comment on the problem "HP - Are you listening? I guess not...." in HP:

    rocket
    I agree with you but it doesn't have to be like this - you can generate a profit and have good customer service. My CS agent was polite but clearly had ever worked with technology. – rocket, on November 21, 2008 17:51
  • problem

    rocket reported a problem in HP on November 17, 2008 16:55:

    rocket
    HP CEO Mark Hurd Email Form - Use it! :-)
    HP isn't listening but this is the CEOs' email form :-)

    Be polite... ...but enjoy.

    http://www.hp.com/hpinfo/execteam/ema...
  • problem

    rocket reported a problem in HP on November 17, 2008 16:26:

    rocket
    HP - Are you listening? I guess not....
    Dispite numerous complaints on this site about HP, it's products and lack of customer care, it's seems that HP isn't listening.

    Have a look at the 'recent' activities of the two employees... ...weeks old and none existant. I've had a look through the recent questions and I can't find any replies from HP!!!

    HP you are losing customers at a time when you need them the most because of your lack of customer service.
  • problem

    rocket reported a problem in HP on November 14, 2008 17:06:

    rocket
    HP Pavillion tx1120 - dead 8wks out of warranty - HP no help!
    Last year I bought a Pavillion Tx1120. It ran hot as everyone else has posted and the battery life sucked because the fan was constantly on. The only way to get the machine to run cooler was to cripple it in power saver mode...

    My machine has died 8 wks out of warranty - I paid $1400 for it. Probably power or bios.

    HP want $300 + Tax for to repair the machine and will only give a 3 month warranty on the repair.

    They were not interested in doing anything to keep my custom when I asked a supervisor on their 'Total Care' chat. This is not what I expect from HP. You guys were great once upon a time. I could rely on your products. I even used to recommend them - at least four others have bought HP laptops because I told them to in the last year. (HP - I can prove this!)

    HP has lost my custom - I picked up a new Toshiba for $699 - it runs cooler and just works better. I don't have to cripple it.

    So for the sake of a $300 repair - I won't buy HP again and I won't be recommending them - in fact I'll be actively discouraging people to buy HP. That is unless HP amaze me and change the ending of this story by providing real customer service beyond the provision they are obliged to make.