ROhan Kini's dashboard

ROhan Kini replied on July 02, 2008 03:38 to the problem "Am unable to setup help centre" in Get Satisfaction:

damn. How else can I test this ? Looks like there is something wrong with the OAuth a0uthentication. I tried irb to connect using the credentials and things seem ok.

Any way I can script and test the php bit to make sure the OAuth process is ok ?

A comment on the problem "Am unable to setup help centre" in Get Satisfaction:

Oops: I meant PHP 5.1.6 above, of course. – ezrakilty, on July 01, 2008 21:21

ezrakilty replied on July 01, 2008 21:20 to the problem "Am unable to setup help centre" in Get Satisfaction:

OK, just walked through this with PHP 5.1.6 and it was able to do the authorization, so we can rule out the version number as the problem.

ROhan Kini replied on June 26, 2008 18:55 to the problem "Am unable to setup help centre" in Get Satisfaction:

not sure. Its hosted in hostingrails.com
the php version is pretty recent - 5.1.6

can i test the OAuth stuff ? Some small scripts etc which can make sure that authentication is indeed happening from the server ? or not ?

ezrakilty replied on June 26, 2008 18:42 to the problem "Am unable to setup help centre" in Get Satisfaction:

Hi ROhan--

Sorry this is still causing trouble; I'm not sure why this problem is happening for you and not for others. So far it doesn't sound like you're doing anything wrong as such.

It's possible there's something strange about PHP 2.1.6 in particular that's causing the trouble. I'll try to install that over the next couple of days to test it.

Is there any possibility you could upgrade to the latest version of PHP?

ROhan Kini replied on June 26, 2008 18:27 to the problem "Am unable to setup help centre" in Get Satisfaction:

tried registering a new application with getsatisfactioin so that I get a new key and secret. Did not work either.

Any idea how I can test this OAuth stuff ? I dont understand how this is working for you and not for me.

Is there something that I am missing ? I must be doing something wrong !

ROhan Kini replied on June 25, 2008 10:53 to the problem "Am unable to setup help centre" in Get Satisfaction:

wow .. nice utility :)

Oh have a new subdomain which passes the downforeveryoneorjustme test :)
http://wiki.bumsonthesaddle.com/

thanks guys

ezrakilty replied on June 25, 2008 10:03 to the problem "Am unable to setup help centre" in Get Satisfaction:

It's been this way consistently, whenever I've checked, since you first posted. According to downforeveryoneorjustme.com, it can't find your site, either:

http://downforeveryoneorjustme.com/he...

I still think there's no entry in the public DNS for this site.

ROhan Kini replied on June 25, 2008 09:47 to the problem "Am unable to setup help centre" in Get Satisfaction:

hey Erza could you please try it again ?

Im on a public machine and I could access it.

ezrakilty replied on June 25, 2008 09:41 to the problem "Am unable to setup help centre" in Get Satisfaction:

OK, I just tried it with 5.1.7 and didn't have the problem.

ROhan, when I access http://help.bumsonthesaddle.com/ I get an error saying that the browser couldn't find the server. It appears that the host help.bumsonthesaddle.com is not in the public DNS. I wonder if you could make that available, or put Help Center at another address, so that I could have a look myself?

ROhan Kini replied on June 25, 2008 09:20 to the problem "Am unable to setup help centre" in Get Satisfaction:

awesome. Thank you

ezrakilty replied on June 25, 2008 09:11 to the problem "Am unable to setup help centre" in Get Satisfaction:

OK, that's good to know.

I'm going to pursue Scott's lead of testing with PHP 5.1.6 to see if that makes a difference. Will try to get back to you as soon as possible.

ROhan Kini replied on June 25, 2008 04:49 to the problem "Am unable to setup help centre" in Get Satisfaction:

Erza - the config files have the info. (im guessing its the correct info.) Now I have this info in the DB. Nope. Have created multiple downloads with multiple versions, same issue.

Scott Fleckenstein replied on June 24, 2008 22:47 to the problem "Am unable to setup help centre" in Get Satisfaction:

I had someone email me about the same issue of "Failed to fetch OAuth request token" and he was on php 5.1.6.

Ezra, is there any way you could downgrade to 5.1.6 and confirm it works for you?

ezrakilty replied on June 24, 2008 19:12 to the problem "Am unable to setup help centre" in Get Satisfaction:

Hi ROhan, you're right that you shouldn't set that flag to 'Y' as it will skip past part of the initialization phase and the problem will still be there.

So, let's verify this: You have, in your config.php file, lines beginning with $oauth_consumer_key and $oauth_consumer_secret, and these lines set those variables to the correct strings. And in your site_settings database table, you have just one row and in it, the columns oauth_consumer_key and oauth_consumer_secret are null. Is that correct?

Meanwhile, your problem seems sufficiently unusual that I wonder if you haven't got a corrupt download. Have you tried making a fresh download and install?

ROhan Kini replied on June 24, 2008 17:18 to the problem "Am unable to setup help centre" in Get Satisfaction:

ok .. reverted the above mentioned setting. Looks like that short circuited some other installation procedures.

What do I do now ?

ROhan Kini replied on June 24, 2008 17:04 to the problem "Am unable to setup help centre" in Get Satisfaction:

but when I try to login to my dashboard (http://help.bumsonthesaddle.com/user-...) I get the same error

Failed to fetch OAuth request token from getsatisfaction.com.

ROhan Kini replied on June 24, 2008 17:02 to the problem "Am unable to setup help centre" in Get Satisfaction:

wierd. I just ran the following sql and things seem to work now

update site_settings set configured='Y';

ROhan Kini replied on June 24, 2008 16:48 to the problem "Am unable to setup help centre" in Get Satisfaction:

http://help.bumsonthesaddle.com is finally up ...
but dont seem to be able to get past the auth yet :(

ROhan Kini replied on June 19, 2008 12:16 to the problem "Am unable to setup help centre" in Get Satisfaction:

umm .. If I hit help.bumsonthesaddle.com/admin.php there seems to be an issue .. is that not how you set it up ?