Romy Ilano's dashboard

Romy Ilano replied on July 14, 2009 17:22 to the problem "Nokia users "Certificate error. Contact the application supplier" when installing Xumii" in Xumii:

OK thanks. As I said, this is an issue that we're aware of and we're working on it.

Romy Ilano replied on July 14, 2009 00:01 to the problem "Nokia users "Certificate error. Contact the application supplier" when installing Xumii" in Xumii:

Geekbro,

Did you download Xumii from the Nokia Ovi store? There is a certificate issue with the Nokia E71x on AT & T, so Xumii isn't currently compatible with that phone. We're still working on it!

Romy Ilano replied on July 13, 2009 18:57 to the question "No communities on iPhone app though services added" in Xumii:

Earthmonkey,

Could you please fill out this form here:

https://www.xumii.com/content/feedback

Include:

- your mobile #
- your services
- your email
- your country, carrier

Let's fix this!

Romy Ilano replied on July 13, 2009 17:56 to the problem "Installation problem on Nokia phones: "Certificate invalid according to phone's date."" in Xumii:

Geekbro,

Please contact us on our feedback form. We need more information to help you.

- Your mobile # that you use to log into Xumii
- Country
- Mobile carrier
- Your phone model

https://www.xumii.com/content/feedback

Romy Ilano replied on June 30, 2009 17:02 to the question "certificate error on nokia" in Xumii:

Hi Matt,

Let's continue this thread in e-mail... could you please email us at support (at) xumii.com with this information:

- Your mobile # / Login
- Your Phone Model (Nokia E71x)
- Your Carrier (important)
- The exact date and time on your phone
- Where did you download Xumii? GetJar / the Ovi store / directly from Xumii?

Different carriers have different security certificates. Xumii should work on most carriers, but if you're downloading on a network such as T-Mobile USA, you'll get a certificate error.

Let's solve this!

Romy Ilano replied on June 30, 2009 00:28 to the question "Why can't I log into AIM?" in Xumii:

Tamara, thanks for the feedback, I'll pass it on to the rest of the team.

Romy Ilano replied on June 29, 2009 17:57 to the problem "Installation failed" in Xumii:

Kasamig,

Could you please continue this conversation by emailing support (at) xumii.com?
Include:

- Your mobile #
- Your Country
- Your Carrier
- Did you download Xumii from the Ovi Store application or from the WAP site?

As we're going to be dealing with sensitive information such as your mobile phone number and account ID's, we cannot continue this thread on GetSatisfaction.

Best,

Romy

Romy Ilano posted an update in Xumii on June 17, 2009 01:12:

Xumii Support - Go to the Xumii Website Feedback Page

Since Xumii is a mobile app for social networking, the best way to work with us is by filling out out Feedback Form.

We're going to be talking to you about your account, so go straight to our support page instead of posting sensitive information on GetSatisfaction.

Romy Ilano replied on June 09, 2009 23:05 to the question "How do I remove my company?" in Get Satisfaction:

Hello Eric,

We would also like to investigate removing our company's page.

How could we go about removing our company's page or redirecting users to our own feedback form? We are doing this for the protection of our consumers' privacy.

Does a company get the right to delete consumers' posts if they pay GetSatisfaction for a premium account?

Best regards,

Romy

Romy Ilano posted an update in Xumii on May 28, 2009 23:50:

Please submit Support Questions to our Xumii Feedback Form

Since Xumii is a mobile app for social networking, the best way to work with us is by filling out out Feedback Form on our homepage.

We're going to be talking to you about your Facebook account, so go straight to our support page instead of posting sensitive information on GetSatisfaction.

By working directly with us you'll save time and protect your privacy.

Romy Ilano replied on May 27, 2009 22:15 to the question "Why does xumii moblie show me logged in to gtalk even when i sign out of xumii mobile?" in Xumii:

Thanks for contacting us through email Akshay. We'll resolve this offline.

Romy Ilano replied on May 20, 2009 02:25 to the question "Why does xumii moblie show me logged in to gtalk even when i sign out of xumii mobile?" in Xumii:

Akshay,

Could you please take this to email support (at) xumii.com or fill out this form:

http://www.xumii.com/content/feedback

Please include this information:

- Your mobile phone number - the one you use to log into Xumii. Have you downloaded Xumii and signed in from your phone?
- your gtalk account
- Are you using Xumii Groups on the web?

Romy Ilano replied on May 15, 2009 22:36 to the question "Why do I have to sign in with my mobile number? Will Xumii use this for telemarketing?" in Xumii:

Xumii will NOT spam you or attempt any other kind of telemarketing activities if you give us your phone number.

Xumii uses your phone number as your login. We’ll be able to verify your identity with your phone number in case you forget your password.

Xumii allows you to chat and contact friends on your mobile phone’s browser with the Xumii Mobile App.

Romy Ilano asked a question in Xumii on May 15, 2009 22:35:

Why do I have to sign in with my mobile number? Will Xumii use this for telemarketing?

Why do I have to sign in with my mobile number? Will Xumii use this for telemarketing?

I just joined Xumii Groups on my PC, but I don't have Xumii installed on my mobile number. Why should I log in with my phone number if I'm logging in through my web browser?

Romy Ilano replied on May 15, 2009 22:33 to the question "How do I share flickr Facebook or MySpace photos in a Xumii Group?" in Xumii:

Xumii Groups are still in beta, so there's more on the way, but at the moment you can share photos from your social network photo albums if you have the Xumii Mobile App.

The option is available under "Share Media" while inside a public group chat.

Reference: Sharing Media in a Xumii Group

If you have the Xumii Mobile App: