Ron's dashboard

Ron replied on March 02, 2009 19:56 to the question "send any video tutorial . how to use kwiry ." in kwiry:

Hi Karthi,

Unfortunately we don't have a video tutorial, but hopefully the answer to your question about how to use kwiry from India will help
(http://getsatisfaction.com/kwiry/topi...)

Please let us know if we can be of further help!

Ron set one of Ron's replies as an official response to "i am from india . i cant able to send message to 59479 from my mobile. my network is airtel" in kwiry

Ron replied on March 02, 2009 19:54 to the question "i am from india . i cant able to send message to 59479 from my mobile. my network is airtel" in kwiry:

Hi Karthi,

Pasting the answer to this question below, you can also read it here:

http://getsatisfaction.com/kwiry/topi...

Thanks for your interest in the kwiry service. Since we're just getting started though, our text messaging short code number only works with mobile carriers within the US.

There are however a few other ways to send in kwirys.

1. If you have a data plan associated with your phone, you can submit kwirys
by emailing them to save@kwiry.com. You can use a smartphone or use SMS to send to the address. If your phone is able to send to email from SMS, you'll
need to make sure to add your phone's e-mail address to your account
(usually some combination of yourphonenumber@xxx.carriername.com).

2. Another option is to use our twitter integration. Twitter is available in
India, with a shortcode of 5566511.
To use kwiry via Twitter, see here for details:
http://getsatisfaction.com/kwiry/topi...

See here for an overview of using kwiry internationally:
http://getsatisfaction.com/kwiry/topi...

Thanks again for your interest in kwiry and let us know if there are any
other questions I can answer!

Ron replied on February 27, 2009 19:22 to the problem "Emails for direct messages are not being delivered" in Twitter:

It seems that this problem is happening again today? Have tested on 3 different Twitter accounts, so seems it's widespread? Please advise.... thanks.

Ron set one of Ron's replies as an official response to "twitter not working!" in kwiry

Ron replied on February 23, 2009 17:45 to the question "twitter not working!" in kwiry:

This was fixed a while back, let us know if anyone else has issues with the Twitter integration!

Ron set one of Ron's replies as an official response to "Can't sync Jott with kwiry." in kwiry

Ron replied on February 20, 2009 01:21 to the question "Can't sync Jott with kwiry." in kwiry:

Kevin - Sorry you're having trouble with linking kwiry via Jott! Let us investigate and we'll post again here when we find more info.

thanks!

Ron set one of Ron's replies as an official response to "I am unable to reset my password." in kwiry

Ron replied on February 17, 2009 23:39 to the problem "I am unable to reset my password." in kwiry:

David- sorry to hear about your problems resetting your password. Please e-mail us at feedback@kwiry.com with your account info (email address and mobile phone number) and we'll investigate and get this fixed for you right away.

Ron replied on February 03, 2009 22:40 to the question "Can I use kwiry internationally?" in kwiry:

Hi basarab123,

You need to add your phone's e-mail to your account as an additional email address here: www.kwiry.com/account

To find out what your phone's email address is, send yourself an e-mail from your phone and see what comes in the "from" field. It should be something like your phone number @ your carrier name.... please let us know if you still have trouble.

Ron replied on February 02, 2009 05:04 to the question "How can I use kwiry with Twitter?" in kwiry:

Hi Adi - sorry you're having trouble. If you're able to send an e-mail from your mobile phone to save@kwiry.com, it should be processed. Did you add your phone's e-mail address to your kwiry account at www.kwiry.com/account?

If, instead you'd like to use kwiry via Twitter, you can try following the instructions above and sending kwirys to Twitter's UK short code.

Please let us know if we can help further!

Ron set one of Ron's replies as an official response to "my text msg said access denied" in kwiry

Ron replied on January 31, 2009 22:14 to the question "my text msg said access denied" in kwiry:

Esther - happy we were able to help! Let us know if you have any other questions at all!

Ron set one of Ron's replies as an official response to "my text msg said access denied" in kwiry

Ron replied on January 31, 2009 20:14 to the question "my text msg said access denied" in kwiry:

Esther,

Thanks! This probably means that your account is blocked from sending messages to text messaging shortcodes (like kwiry's 59479 or Google's 46645). Can you call T-mobile and ask about this blockage on your account? It's likely something you or the master account holder (or business if it's a work phone) have put in place. Please let us know here or at feedback@kwiry.com what they say. Thanks!

Ron replied on January 31, 2009 19:53 to the question "my text msg said access denied" in kwiry:

Esther - that is strange. We'll definitely investigate. Can you do 2 things to help?

1. Try sending a text message to 46645 (GOOGLE) with anything to see if that works.

2. Send an e-mail to feedback@kwiry.com with your phone number so we can investigate more in-depth?

thanks!

Ron set one of Ron's replies as an official response to "my text msg said access denied" in kwiry

Ron replied on January 31, 2009 19:40 to the question "my text msg said access denied" in kwiry:

Hi Esther - sorry you're having trouble. Who is your wireless carrier? Only certain wireless carriers in the US support kwiry's text messaging short code:

Verizon
At&t
Sprint
T-Mobile
Nextel
Boost
Virgin Mobile
US Cellular
Cellular One/Dobson
Cincinatti Bell

Ron replied on January 27, 2009 19:40 to the problem "TiVo shortcut not working" in kwiry:

Hi Steve - sorry about this. We're working with TiVo to try to figure out the issue, but it's related to the "-" in your over-the-air HD channels. Have you successfully scheduled on one of those channels at www.tivo.com? Can you try that and let us know what happens? thanks!