Ross Boardman's dashboard

Ross Boardman replied on October 12, 2009 06:30 to the question "Inappropriate Back to School promotion" in thehut.com:

We apologise for any offence caused.

These products were included in the promotion by mistake. It was down to human error. It was noticed very soon after the promotion went live and the offending products were removed immediately.

We have put new processes in place to make sure this doesn't happen again.

Ross Boardman replied on October 12, 2009 06:25 to the problem "Website Problem With Internet Explorer 8" in thehut.com:

Apologies for the late update on this. We have identified an issue where sometimes IE8 pretends to be IE6.

This was causing a problem with how we display our images and buttons on the site.

This issue is now resolved. Thanks very much for your help.

Ross Boardman replied on October 12, 2009 06:22 to the praise "Competitors be afraid, be very afraid..." in thehut.com:

Hi Patrick

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:22 to the praise "Killzone 2" in Zavvi.com:

Hi Balaz

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:21 to the praise "A Very Happy Customer!" in Zavvi.com:

Hi Matt

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:20 to the praise "Great" in Zavvi.com:

Hi Stuart

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

We might have to change 'some' things though :) all good things though.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:19 to the praise "AMAZING" in Zavvi.com:

Hi Rhys

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:19 to the praise "The best service is come!" in Zavvi.com:

Hi Walter

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:18 to the praise "great" in Zavvi.com:

Hi S.J.

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on October 12, 2009 06:18 to the praise "Very, Very Pleased!" in Zavvi.com:

Hi Claire

Sorry for the delay in getting back to you. Many thanks for your comments. We always appreciate feedback like this. It makes the effort worthwhile.

Please spread the word.

cheers
Ross

Ross Boardman replied on September 24, 2009 13:46 to the question "Currency" in Zavvi.com:

Euro pricing has now been added to Zavvi. Apologies again for how long it has taken to get sorted.

Ross Boardman replied on September 24, 2009 13:45 to the idea "Paying in Euros" in Zavvi.com:

Euro pricing has now been added to Zavvi. Apologies again for how long it has taken to get sorted.

Ross Boardman replied on September 24, 2009 13:45 to the idea "Euro pricing" in Zavvi.com:

Euro pricing has now been added to Zavvi. Apologies again for how long it has taken to get sorted.

Ross Boardman replied on September 24, 2009 13:44 to the idea "Dual pricing" in Zavvi.com:

Euro pricing has now been added to Zavvi. Apologies again for how long it has taken to get sorted.

Ross Boardman replied on August 26, 2009 08:22 to the idea "Show all page options in a list not just next/previous" in Zavvi.com:

Hi Ted

Apologies for the delay in getting back to you.

This is something that we are working on right now. Keep you posted.

cheers
Ross

Ross Boardman replied on August 26, 2009 08:14 to the idea "Making a purchase without registering" in Zavvi.com:

Hi David

Apologies for the delay in getting back to you.

This is something that we are working on right now. Keep you posted.

cheers
Ross

Ross Boardman replied on August 26, 2009 08:14 to the idea "Sort by category in search" in Zavvi.com:

Hi Katie

We are improving the 'filterability' and search functionality over the next couple of weeks so please watch this space.

cheers
Ross

Ross Boardman replied on August 26, 2009 08:00 to the idea "Search by actor within movies" in Zavvi.com:

Hi Sarah

Apologies for the delay in getting back to you.

This is something that we are working on right now. Keep you posted.

cheers
Ross

Ross Boardman replied on August 26, 2009 07:56 to the idea "Show competitors price next to yours..." in Zavvi.com:

Sorry for the delay in getting back to you.

Mmm. Now this is an idea. It is something we have spent a lot of time thinking about. I'm not allowed to say much at the moment. But will update you soon I promise.

Ross Boardman replied on August 26, 2009 07:54 to the idea "Search Features in Stock Clearance" in Zavvi.com:

Hi Sam

We are improving the 'filterability' and search functionality over the next couple of weeks so please watch this space.

cheers
Ross