roto's dashboard

roto replied on October 26, 2009 14:35 to the question "Twitter has locked me out for no reason!" in Twitter:

Read the not-so-fine print at the top right of this page:

"Twitter monitors but is not active in this community."

A comment on the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

I guess...

I've stopped following this question via e-mail, so I likely won't be back. It looks like it's getting solved anyway, so you should click somewhere that "this answers the question" and put this thread out of its misery. Until we meet again on g.s...... – roto, on May 27, 2009 19:31

roto replied on May 27, 2009 01:45 to the problem "Incorrect Icons in "Profile(s) to tweet from" area..." in HootSuite:

Hootsuite Support: you can close this. For posterity, I neglected to look through my settings to find the "Settings" >> "Manage Profile" >> Sync Profile Avatars with Twitter (button)

roto replied on May 26, 2009 16:30 to the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

I think we're all neglecting to notice one minor (BUT LARGE) detail about this area of Get Satisfaction:

Facebook was never really here to begin with...

Unofficial Customer Support Community for Facebook

Perhaps G.S. cleverly created this "in house" to capitalize on Facebook's popularity & attract attention to their service? You never know...anybody could have created this. Sigh.

roto replied on May 26, 2009 16:24 to the idea "Facebook has left Getsatisfaction. No surprise." in Facebook:

Well, they were never really here to begin with...perhaps a clever account to create "in house" by Get Satisfaction themselves? You never know...

Unofficial Customer Support Community for Facebook

roto reported a problem in HootSuite on May 26, 2009 12:43:

Incorrect Icons in "Profile(s) to tweet from" area...

I've logged in and out a few times this morning, and after a tweet in Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.10) Gecko/2009042316 Firefox/3.0.10, my icons become mismatched:



This all started to happen when I updated my icon for the twitter account (roto) -- other than that, I've changed nothing else recently.

Thanks in advance for your help.

roto replied on May 26, 2009 08:52 to the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

catrina, Jenny and Myrsini...great to see. Hopefully, we can start to get some clicks on "this answers the question". Strebby...can you get in now without issues?

roto replied on May 25, 2009 01:23 to the update "Twitter Known Issues" in Twitter:

Texas-Jim, you may also want to experiment with posterous (www.posterous.com) for your blog. it's dead simple to get started -- basically, an e-mail to post@posterous.com gets you started.

As for this supposed Twiiter support...I think it's shameful that both Twitter and Facebook signed up for Get Satisfaction and don't use it.

roto replied on May 19, 2009 23:25 to the question "Why do direct messages have a 280 character limit (not 140)?" in HootSuite:

That makes sense.

On another, similar issue which originally brought me to this thread...

What about tweaking hootsuite iso that it doesn't count "dm" and "twitter username" in the 140 character countdown? This way, you can truly send a 140 character dm to your twitter followers.

roto asked a question in Whole Foods Market on May 19, 2009 13:35:

Where did "Health From The Sun - The Total EFA" go?

Why doesn't my local store carry it anymore? Is this a chain-wide decision? Product link: http://tinyurl.com/ryhb5b

A comment on the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

In all fairness, Facebook is growing at an astounding rate, and it's obvious they can't keep up with the C.S. demands. That's no excuse, but I also know that Dave travels quite a bit as a Facebook Evangelist -- I recently saw him at a Web Apps conference in Miami, FL.

Let's hope they start using some of their ad revenue to bolster the attention they give to G.S. Right now, it's making them look bad by giving the appearance they registered here to help customers as an afterthought. – roto, on May 19, 2009 13:26

roto replied on May 19, 2009 13:09 to the problem "Won't stay blocked!-PORN SPAM" in Twitter:

It looks like twitter has removed the offending account:

http://twitter.com/ofejbewwac (redirects to their suspended screen)

Is this still an issue?

A comment on the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

What's also disconcerting is that this is a supposed "Customer Support Community for Facebook" and this thread alone has 36 replies and 10 people participating. One of those 10 should have already been a facebook rep, and it hasn't happened yet.

Perhaps this is why:

http://getsatisfaction.com/facebook/p...
(as of the posting of this link, there is one person helping 8,901 people)

Twitter is doomed to die the same fate from a C.S. standpoint. Check out their Get Satisfaction pages if you ever have time. – roto, on May 19, 2009 02:10

roto replied on May 18, 2009 22:08 to the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

We did lunch.

roto replied on May 18, 2009 19:42 to the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

Strebby, I'm glad we're moving on...however, judging from other Get Satisfaction topics of the same nature, facebook's "maintenance" issues are a nuisance for others, too:

http://getsatisfaction.com/facebook/t...

I hate to be captain obvious, but have you performed a complete cache dump, flushed DNS, etc.?

A comment on the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

Strebby, I know you're not a fan of mine, but I'm happy you're getting your issue resolved and the mood in here is heading toward an overall smile. :) I also really appreciate your help on what a metaphor is...I guess I missed that class in 4th grade. Sarcasm intended.

I guess my initial goal was two-fold 1) to show you it wasn't the end of the world if you couldn't login to facebook and & 2) say you'll likely get a better response from a support rep if you're not "pissed" and calling them "jokers"...

I was over you at goodbye. – roto, on May 18, 2009 17:11

roto replied on May 18, 2009 16:03 to the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

I don't eat dirty birds, strebby...and I'm not going to turn Get Satisfaction into a forum for arguments. I was simply commenting on the fact that you were "PISSED" about not being able to login to facebook. Deal with it.

roto started following the idea "Report Facebook to the Better Business Bureau if they don't respond (link)" in Facebook.

roto replied on May 18, 2009 01:16 to the question "Facebook Site Maintenance over 36 Hours!" in Facebook:

Does facebook really rule your life that much that you can't live without it while they perform maintenance? Go OUTSIDE!

roto replied on May 17, 2009 16:48 to the question "Why do direct messages have a 280 character limit (not 140)?" in HootSuite:

When sending a DM, the countdown from 140 characters does not change for me. I've never heard of the 280 character limit until now, so shouldn't this change to a countdown from 280 if sending a dm and/or not count "dm" and "twitter username" that initiates the message?