Richard Rutter's dashboard

Richard Rutter shared an idea in foursquare on November 07, 2009 11:43:

Improve accuracy by using the postcode when adding places in the UK

When adding places in the UK (technically only London at the moment) the add venue functionality seems to ignore the postcode. I recommend you update your search to use the postcode (rather than just a street address) as it's far more accurate and precise for the UK.

Incidentally you may have noticed that, while Foursquare has London as its only UK city, actually people are adding lots of places to Brighton as well (well pretending its part of London even though it's a different city, south of the capital).

Richard Rutter replied on November 03, 2009 14:07 to the problem "Need to edit and correct venues." in foursquare:

On the same theme, I added a new venue here:
http://foursquare.com/venue/232301

But it stuck it in the wrong place. I would have been happy to correct it myself (maybe by dragging on the map, searching Google API or even manually typing a lat/lon) to correct it. The actual location is here:

http://tr.im/E1gJ (links to Google maps)

I'd be grateful if you could update.

Richard Rutter started following the question "How do I change my GetSatisfaction Login type?" in Get Satisfaction.

Richard Rutter replied on May 13, 2009 11:43 to the question "using silverback for stakeholder observations" in Clearleft:

Yes, a built-in remote viewing capability is something we're already considering, although, as there are ways around it, we have a few higher priorities at the moment.

Richard Rutter set one of Richard Rutter's replies as an official response to "using silverback for stakeholder observations" in Clearleft

Richard Rutter replied on May 13, 2009 10:49 to the question "using silverback for stakeholder observations" in Clearleft:

There is no remote viewing built into Silverback however you can use the screen sharing feature of iChat to achieve similar results.

Richard Rutter replied on May 13, 2009 08:37 to the question "Mouse Click Data?" in Clearleft:

At the moment Silverback does not export quantitative mouse click data. It can however output visual representations of when and where mouse clicks occur, within the context of the recording.

Richard Rutter posted an update in Clearleft on April 28, 2009 09:39:

Introducing the 1.02 Release

I wanted to let everybody know that we've just released a new update for Silverback. This update improves stability and memory handling while increasing export speeds and fixing a few small bugs.

* Improved export speed
* Reduced exported file sizes
* Improved memory handling
* Fixed chapter marker bug
* Fixed intermittent exporting bugs
* Improved multi-threading support

Richard Rutter replied on April 28, 2009 09:33 to the problem "Exporting Causes Crash. Can I still get the Video?" in Clearleft:

Hi Jay. Firstly, can you check you have the latest version of Silverback - it should be version 1.02 (check About Silverback). The exporting has been improved in this version.

If you are using the latest version and still having problems, please drop me your contact details at rich-at-clearleft.com and we'll try to arrange exporting the session for you.

Richard Rutter set one of Richard Rutter's replies as an official response to "Exporting Causes Crash. Can I still get the Video?" in Clearleft

Richard Rutter replied on April 26, 2009 13:11 to the problem "Exporting Causes Crash. Can I still get the Video?" in Clearleft:

Hi Jay. Sorry you're having a problem exporting your session. You can get hold of the raw video file (the recording from the webcam) from your Silverback projects folder. The location of this is set in the General tab of your Silverback preferences. By default the location of the Projects folder will be in /Users/yourusername/Library/Application Support/Silverback/Projects.

In the Projects folder you will see a folder for each project you have set up (each named something like 9A2860A7-24AD-403A-BE5E-33153E14C58B.sbproject). Within each project folder you will see a folder for each session (named something like A0A5AA29-7C06-4911-9F4A-1C360756A094.sbsession). In the session folders the raw webcam recordings are QuickTime movies named VideoCapture.mov.

Regarding your crashes, please do ensure you send us the crash report so we can can get the problem resolved ASAP.

Richard Rutter replied on March 31, 2009 08:04 to the question "Do I need one licence per machine?" in Clearleft:

At the moment you'll need one license per machine, however we'd be happy to discuss a bulk discount. Drop us a line at info@clearleft.com or phone +44 845 838 6163 to discuss your requirements. Many thanks.

Richard Rutter replied on March 03, 2009 16:50 to the idea "How about using the GPS/Place data from iPhoto 09?" in Connected Flow:

Thanks for answering this Fraser. Just like to add my voice to the disappointment, although it's clear you're doing what you can to get around the problem.

Richard Rutter started following the idea "How about using the GPS/Place data from iPhoto 09?" in Connected Flow.

Richard Rutter asked a question in Huffduffer on October 21, 2008 09:50:

When adding tags, should they be comma- or space-separated?

Richard Rutter started following the problem "Why are UK prices nearly double US prices?" in Adobe.

Richard Rutter replied on July 30, 2008 12:54 to the question "Bought Silverback; but what about the license key?" in Clearleft:

markyp, so won't have been sent a license yet. If you email your details to info@clearleft.com we'll get a license over to you.

Richard Rutter set one of Richard Rutter's replies as an official response to "I want only audio no my iSight video" in Clearleft

Richard Rutter replied on July 29, 2008 18:40 to the problem "I want only audio no my iSight video" in Clearleft:

Thanks for telling us about this problem Rita. I've managed to replicate the issue here, so we are now working hard to fix the issue as a matter of urgency.

In the meantime all I can reasonably suggest is to export with the video set to semi-transparent and at its smallest setting, that way it will be as unobtrusive as possible.

Thanks for bearing with us.

Richard Rutter set one of Richard Rutter's replies as an official response to "Bought Silverback; but what about the license key?" in Clearleft