Rubleaux's dashboard

Thank you, Melissa! I was contacted by Channa on the day that I posted the issue that I had with her not responding to my calls and email. She did provide me with some assistance, but I did get much more assistance from a representative at a local Comcast office. Again, thank you so much. You are a real shining star!

I was really happy with Melissa Mendoza's rapid response to my issue and the offer to reach out to Comcast's retention department on my behalf. I received a call from Channa with Customer Satisfaction one morning and she left a voicemail message asking me to return her call, which I did. She returned my call the next morning, again I was asleep, but called her as soon as I woke up. Channa did not return my call until the following morning and she definitely does not answer her phone throughout the day. She sent an email asking me to call her, as if I hadn't tried multiple times per day for many days. I replied to her email suggesting that we communicate via email since she is not a telephone person. No response! I was upset about the channels disappearing from the lineup, but I am now downright furious because failure to return calls or to answer incoming phone calls/email is just plain rude! I am sorry that I am not able to answer the phone early in the morning, as I take medication that make it difficult for me to sometimes even hear the phone ring while I am sleeping. If I am awake, because I am disabled, I often cannot make it to the phone before the final ring.

I want Channa's supervisor to know about my complaint. As a former Customer Service Manager, I cannot imagine a customer retention department retaining such an employee. I am passing this information on to someone in Comcast's Corporate office.