Ruslan's dashboard

Ruslan replied on November 25, 2009 20:48 to the problem "hours mismatch invoice vs. report" in Paymo:

If the invoice was created before august then this does not affect you.
When creating a report you have the option "Exclude Billed Time".
By creating two reports with that option checked and unchecked you could find what you need.

Ruslan replied on November 25, 2009 20:25 to the problem "hours mismatch invoice vs. report" in Paymo:

when you are on a project page, in the right column you have "Unbilled Hours" also in "my time entries" next to each entry you will have the word "billed" (or nothing if the entry is not billed yet)

Ruslan set one of Ruslan's replies as an official response to "hours mismatch invoice vs. report" in Paymo

Ruslan replied on November 25, 2009 19:59 to the problem "hours mismatch invoice vs. report" in Paymo:

i think the problem is that you generated a previous invoice for this project and those entries have been marked as billed.

Try this:
when you click the "add from timesheet" button look for "Exclude Billed Time" and uncheck it.
After you will click "submit" all the time from all the tasks should make it to the invoice.
If this is the case then it means that there is no bug it's just that you already created a invoice that is linked to that time (that is not making it to the invoice). If you did not submit that invoice to the client you can delete it and this new invoice you are creating will get all the tracked time when you click "add from timesheet"

tell us how that worked for you

Ruslan replied on November 25, 2009 15:06 to the problem "No data displaying in desktop Widget other than Online" in Paymo:

I would recommend to start from a clean slate.

a) Uninstall Paymo Desktop widget
b) Disable all the addons in Internet Explorer ( as described in google help page ) including google gears.
c) clear internet explorer cache and restart your computer.
d) check that online popup widget works with no problem.
e) download and install paymo desktop widget again.

If all goes well after this you can start enabling the addons one by one if you need them.

Ruslan replied on November 24, 2009 20:54 to the question "Clock in/out" in Paymo:

1. This is not possible, the software is designed so that users have more refined control, they can add/edit/delete entries to their timesheet. You can use this as a clock in/clock out system by adding one project and one task and have your employees click the start button at the beginning of the day and stop at the end but they will also have the ability to edit their entries.

2. The cost is 3.99 * 10, you create a commercial account for 10 users. and at the end of the semester you can "archive" the current users and create other users, i.e. a commercial account for 10 will allow you to have an unlimited amount of users but only 10 of them active.

Ruslan replied on November 24, 2009 14:38 to the question "Would Paymo be a good solution for partners?" in Paymo:

if you decide to go ahead with this, contact us a support[at]paymo.biz and provide a link to this discussion so we can setup your "free" accounts with the ability to invoice.

Ruslan replied on November 24, 2009 13:44 to the question "Would Paymo be a good solution for partners?" in Paymo:

There is no way to import invoices/time tracking from one account to another.
But i don't see why you would need that. It seems to me that the main company is just a proxy, i.e. the invoice you receive from a partner company, you forward to the client but at a different rate. So the only hard part would be to "manually" create the invoices in the main company ( copy the exact rows from a partner invoice and change the rate ).

Is this something you can work with?

Ruslan replied on November 24, 2009 07:36 to the question ""Login failed" error when attempting to access dashboard." in Paymo:

Joshua,
Your account was reactivated after the upgrade. You should be able to login now.

Ruslan replied on November 23, 2009 07:56 to the problem "Company logo is missing in PDF invoice (Foxit reader)." in Paymo:

we think this was fixed once the pdf rendering engine was changed

Ruslan replied on November 23, 2009 07:55 to the problem ""This Week" does not match" in Paymo:

the bug was fixed

Ruslan replied on November 23, 2009 07:52 to the problem ""no records found" in widget afetr suspsend, restart" in Paymo:

i am marking this as fixed, steps were taken to fix the hibernation issues

Ruslan replied on November 23, 2009 07:48 to the problem "Desktop Widget Project Dropdown sort incorrect" in Paymo:

this is fixed

Ruslan replied on November 23, 2009 07:47 to the problem "Problem with Time Tracker widget" in Paymo:

marking this as solved since there is no followup

Ruslan replied on November 23, 2009 07:46 to the problem "No company logo in .pdf invoices" in Paymo:

these are both fixed ( transparent png and invoice size )

Ruslan replied on November 23, 2009 07:44 to the problem "Problem With the Time Tracker" in Paymo:

the problem was solved in the recent versions of the widget

Ruslan replied on November 23, 2009 07:42 to the problem "Task created by API isn't assigned to any tasks lists." in Paymo:

This was implemented in the new client version

Ruslan replied on November 23, 2009 07:42 to the problem "Not saving time spent on projects" in Paymo:

I am marking this as solved since there is no followup

Ruslan replied on November 23, 2009 07:40 to the problem "Translation "Save as Template" button" in Paymo:

solved

A comment on the idea "Suggestions for invoice number configuration" in Paymo:

i see what you mean, the bug is fixed now, it will be moved to production server later this week.
Thank you. – Ruslan, on November 23, 2009 07:38