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Rutger replied on November 10, 2009 00:37 to the problem "How to get Dell to fix a computer? Trying to navigate the beast's maze of customer care." in Dell:

I had a old XPS, did tech support for 6 months back and forth. Got a brand new XPS 720 for free. I don't know what your problem is :)

I am pretty good at tech supporting with dell computers, please message me if I can be of any assistance.

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