Ryan's dashboard

Ryan replied on June 12, 2009 15:25 to the problem "Studentdocket doesn't support the european time format ?!" in StudentDocket:

Hey Clexidra -

I just tested this on my BlackBerry and was unable to reproduce the problem. When creating tasks, 24 hour format stayed as it should (at 21.00). When creating assignments, it DID change the display to 09.00 PM but did not change the time to 9.00 AM.

I admit that changing the display for assignments is a little confusing, so we'll be looking into fixing this on the next release, but we're more worried if it's actually changing the time. Please let us know if this is the case, as well as your device and OS number. You can find this information out by launching your BlackBerry options and selecting "about".

Thanks!
Ryan

Ryan replied on May 12, 2009 14:36 to the problem "I am still waiting to get my product key" in StudentDocket:

Jenn,

Responded via email, you should have it now.

We're working on a better way to manage product keys than our current system, as you can see from the boards we receive this issue far more often than is acceptable. With any luck we'll have a better option rolled out within the next few weeks!

Thanks for your continued patience while we sorted this issue out.

Ryan

Ryan replied on April 23, 2009 05:13 to the question "Where's my Product key????" in StudentDocket:

Hey Liz,

Sorry for the added hassle. Please send us an email at support at StudentDocket dot com and we'll do our best to get you your key as quickly as possible. To help speed things along, it'd be great if you could include the site you used to purchase (studentdocket, mobihand, or handango) and the email address you used at checkout. Thanks!

Ryan
StudentDocket

Ryan posted an update in StudentDocket on April 11, 2009 01:48:

New StudentDocket update for all devices!

A new StudentDocket update have been released for all BlackBerry devices. In this version:

All Devices:
-Due dates have been reformatted to display correctly on all screen sizes
-"next class" due date option has been fixed (this was released a little bit ago, but not announced)
-"Help" option now points you to our online User Guide at http://m.studentdocket.com. we'll be updating the site with newer information soon!
-minor bug fixes addressing issues a few of you were experiencing

Storm Version:
-fixed the keyboard issue several of you reported
-made text input and date entry fields easier to select
-made checkboxes clickable, allowing you to mark tasks complete/incomplete from the main screen (pressing the actual task name will still launch the task edit screen)
-made the icons along the top slightly larger and easier to select

Give the new version a shot and let us know what you think! To get it, simply point your BlackBerry to http://m.studentdocket.com

Ryan replied on April 11, 2009 01:42 to the praise "First Impressions" in StudentDocket:

Hey Josh,

Thanks for trying out StudentDocket and providing some feedback!

I was unfortunately unable to reproduce the issues you reported on my Storm, but I'm using a different build so I'll have to hunt around for your release and see if that's the issue.

In the meantime, can anybody else confirm these problems? If so, please post your build by entering options on your Storm -> about and copying that information.

Thanks!

Ryan set one of Ryan's replies as an official response to "Help with due dates" in StudentDocket

Ryan replied on April 11, 2009 01:37 to the problem "Help with due dates" in StudentDocket:

Just letting you all know that this problem has been fixed. Check out the new release at http://m.studentdocket.com

Ryan replied on February 27, 2009 07:36 to the question "MWF Classes, etc." in StudentDocket:

To set a class for multiple days each week, you'll need to begin by setting the Date field to the correct day of the week (Monday for a MWF class for example). Once this is done, set the repeat rule to "Weekly" and then press on each additional day that you have the class on.

If you need to deselect a day, and clicking on it doesn't do anything, then it's most likely because the "Date" field is mistakenly set to that day.

Let me know if this doesn't help!

Ryan replied on February 26, 2009 22:18 to the question "Does StudentDocket work fully with the BlackBerry Storm?" in StudentDocket:

StudentDocket has been released for the BlackBerry Storm!

you can all check it out by heading to http://m.studentdocket.com from your Storm devices.

Please post any feedback for the release over on the getsatisfaction release thread: http://getsatisfaction.com/studentdoc...

Expect an official announcement shortly, with Mobihand and Handango releases early next week. We're also hoping to roll out a small update for all devices which should address several issues you guys have brought to our attention lately.

We'd like to thank you once again for your continued patience while we worked through all the issues. Let us know what you think!

Ryan posted an update in StudentDocket on February 26, 2009 22:15:

StudentDocket has been released for the BlackBerry Storm

Just letting you all know that StudentDocket has now been released for the BlackBerry Storm!

Check it out by pointing your Storm to http://m.studentdocket.com

We're hoping to make some more usability improvements for our Storm users shortly, but this release should get you started.

Finally, we'd like to send out a special thanks to all the beta testers that helped make this release possible.

Ryan replied on February 16, 2009 20:04 to the problem "Blackberry 8300 - Freezes/Red light blinks incessantly" in StudentDocket:

Just an update on this issue: I've submitted it for review and will hopefully have some feedback shortly.

thanks for letting us know!

Ryan replied on February 06, 2009 05:29 to the question "Does StudentDocket work fully with the BlackBerry Storm?" in StudentDocket:

Alright, just another update so you guys don't think we've forgotten about you ;-)

We've received some great feedback from our testers, and think we've located the main problem. Unfortunately, we're going to need an actual Storm device to use while developing the bug fix. We've placed an order for one, and should have it shortly. Once that's done, we're hoping to pump out the fix as quickly as possible!

Thanks to everyone for your continued patience.

Ryan replied on February 06, 2009 05:25 to the idea "Countdown for exams" in StudentDocket:

Thanks for the suggestion!

Currently, I schedule my exams as "tasks", that way i can just view the exam on the StudentDocket screen like I would any regular homework assignment. What kind of countdown feature would you be looking for to handle this differently or more intuitively?

Ryan replied on January 26, 2009 21:05 to the question "Does StudentDocket work fully with the BlackBerry Storm?" in StudentDocket:

Hey everyone,

We've posted a short update on how we're doing with the STORM update, you can check it out here: http://www.studentdocket.com/2009/01/...

Basically, we're getting closer, but still running into some issues that need to be worked out. As for a timeline...we're still planning on having at least basic support for the STORM device very soon. I'll continue to keep this thread update as we get closer to a release!

Thanks!
Ryan

Ryan replied on January 26, 2009 00:00 to the problem "Help with due dates" in StudentDocket:

D'von,

any chance you could checkout our newest beta and let me know if the issue has been resolved? You can download it by pointing your device to http://www.studentdocket.com/beta.

Thanks!
Ryan

Ryan replied on January 14, 2009 05:12 to the problem "Help with due dates" in StudentDocket:

Just a quick note.

We're fairly certain we've tracked down the problem, and are currently beta testing the fix to make sure nothing else went wrong (fix 1 thing, break 2 more, you know how it is...).

I'll update again when the fix has been released. thanks for your continued patience!

Ryan replied on January 10, 2009 03:01 to the problem "Help with due dates" in StudentDocket:

D'von,

I've been trying to reproduce this error just about all day now, and just can't seem to do it.

From your last message, my understanding is that your class is T, TR, and you tried to create a task on thursday to make it due next tuesday, is this correct? I'm wondering now if perhaps the problem is that the application is simply checking the day, seeing that you have a class on thursday, and just setting it due that day instead of next tuesday. Does this seem possible, or do you experience the same issue if you try to create a task on a Monday that's due next class?

I apologize for asking so many question, but because I'm unable to reproduce the problem it's proving rather difficult to track down.

Thanks again!
Ryan

Ryan replied on January 09, 2009 06:42 to the problem "Help with due dates" in StudentDocket:

D'von,

The newest version was updated so that each new task is automatically set to be due on the next class. Is this not what's happening?

Any chance I could get which Blackberry OS you're working on so I can try to recreate the problem? To find out, simply launch options (or settings depending on your theme), then select "About".

Just in case, have you verified that the class is set to occur on the correct days?

Thanks for your help while we try to work out this issue,
Ryan

Ryan replied on January 08, 2009 18:43 to the question "Does StudentDocket work fully with the BlackBerry Storm?" in StudentDocket:

Russ,

We're working full steam-ahead on a Storm compatible version of StudentDocket, and don't expect it to take much longer. Our current plan is to release a working version soon, with feature enhancements to take advantage of the larger screen and touch capabilities a little later down the road.

I will keep you all posted as we get closer to a release,
Ryan

Ryan replied on January 05, 2009 20:36 to the update "An update for StudentDocket has been released" in StudentDocket:

I also wanted to mention quickly that while using the timeline view, simply press "space" to return to the icons along the top. The view scrolls down infinitely, so this little tip can come in handy if you find yourself looking at next week's information!