Ryan's dashboard

We're working on some better integration with the BlackBerry calendar, but are having some issues getting all the finer details worked out. It's a little ways off, but we're working on it!

Thanks for the great suggestions, keep them coming.

Hey everyone!
I'm sorry for the delay in getting back to you guys on this one. We had a few issues jump up on us that took a little more time to fix than we had originally thought. The release isn't QUITE ready for prime-time just yet, but we're going to go ahead and point you guys in the direction of our beta copy. It's stable, and shouldn't give you any problems. What we're working on now is some improved formatting for all you pearl users out there!

From Your Blackberry head to: http://www.studentdocket.com/beta

If you'd like to wait for the official release of this patch, we recommend that you subscribe to our e-mail notification list at http://www.StudentDocket.com. you can also follow us on twitter over at http://www.twitter.com/tgqe. we'll be updating everyone using both methods as soon as the stable release is out!

We hope school is going well, thanks for your continued patience!

Which version of the BlackBerry OS are you currently using? You can find out by opening your options->about. The "please visit page from BlackBerry" message sounds like you're using OS 4.5+. If this is the case,please be advised that StudentDocket does not formally support this OS just yet. You can visit the "stop/start time error" thread on GetSatisfaction to find out why. Support for 4.5+ should be out within the next day or so, as we're just trying to iron out a few more bugs before we release it.

You should, however, still be able to install by manually selecting the StudentDocket version you'd like to try out. a 406 error is most likely a server issue, something we've been experiencing quite a bit of lately. I just tried installing on my own device and it seems to be working now. Please give it a shot if you can.

We recommend that you sign up for e-mail updates on our site: www.studentdocket.com so that we can notify you when a newer version of StudentDocket is ready!

Hey Hitman,
The StudentDocket installation files shouldn't need to be re-registered, but please keep in mind that depending on version you're moving from (prior to version 1.0.803068), you will lose your class and assignment data. Let us know which version you have (BlackBerry button -> about from within StudentDocket) and we can help you figure out if this will be an issue.

If you do have issues with losing your registration information, please send us a private support ticket at http://www.StudentDocket.com/support and we'll do our best to help you get it worked out! Thanks!
Ryan

It should be. We've fixed the actual problem, and are now beta testing it to ensure no other problems were created. expect a fix within the next day or so! – Ryan, on August 19, 2008 17:42

Hey Tammy,
This has been on our list since the beginning. We haven't quite found a way to implement grade tracking in the blackberry that's even remotely intuitive. With all the different methods teachers use for grading and all the different ways to present the information we just haven't found anything that fits just yet. We're working on it though. Thanks for the suggestion!

Just so it's a little more clear, StudentDocket currently supports having a class show up on multiple days each week as long as you don't mind them occurring at the same TIME each day it occurs. We're working on implementing a system for different times each day.

To implement a class multiple days per week simply launch the create/edit class screen, select the repeat function, highlight the days you'd like to add and press the "space" bar. You can add the class to as many days per week as you'd like using this method.

If you're looking to add a class on different times each day, then I'm afraid Andrews correct and we're not quite there yet. As for when, we're not quite sure yet unfortunately. Hopefully though Luke!

Back to the drawing board, though we'll be looking into fixing the teacher problem as well. There shouldn't be any conflicts or "work-arounds" in my mind.

I'd like to thank you all again for your continued patience and all your help while we work this one out. It's pretty difficult to pinpoint seeing as we can't duplicated it. Luke, any chance I can get an e-mail with the EXACT OS number you're working on? It would really help us out a lot.

that does help! can anybody else confirm that this was the problem? if so, we'll try and work it out and have a solution out as quickly as possible. Thanks for your input Slim.

There most definitely is. The easiest way is to visit our site at http://www.StudentDocket.com/support. At the bottom of the page is a link for private support tickets. All support tickets are sent directly to a member of our team.

direct e-mail can be sent to support@(our product name).com (I apologize for the extra hassle there, but you know how it goes!). I'd be happy to respond to any e-mail inquiries as quickly as possible!

I'm going to try and look into a way to stream-line the time entering process a little bit. We're a little limited by the Blackberry API, but hopefully we'll be able to alleviate some of these problems/headaches in the future. I appreciate all the help on this one!

Thanks for the suggestions, we've looked into many of these in the past with the following conclusions:

1) Previous versions of StudentDocket had time increments for classes, assignments, and projects set to 15 minute intervals, but users complained that this did not provide them with enough control over the time. To try and keep the application user-friendly for all of our users, we implemented single-minute time changes with the ability to manually input whatever time you'd like. This can be accomplished by selecting the "minutes" portion of the time, and simply entering in the minutes you'd like using your key pad (45 for example). Is this the kind of solution you're looking for?

2) It's great to get some feedback from actual Pearl users! Not having one ourselves, we weren't sure if this would cause any usability limitations. Initial feedback suggested it did not, but we're always open to improvements. Any ideas on which icon you'd like to see removed? our initial thoughts were that the 'add class' function would be missed the least of the available options.

3) StudentDocket does currently have a "view tomorrow" feature that can be implemented in any of the following ways: a) Press the BlackBerry button on your phone, and select "View Tomorrow" from the available options. b) press the "Today View" icon along the top row, and then press the "next" arrow to move to tomorrow's view. c) if you mean view both today and tomorrow's assignments, you can press the Blackberry button, and select "Next X days". You can then enter "2" into the field provided to view both today and tomorrow's assignments.

Please let me know if these are suitable solluions. if not, we'd love to hear how you'd smooh them out a bit! Optimisation for the Pearl is something we've been working on a bit already, so it's great to get some feedback on that front. Thanks again!
Ryan

that's how the inititial screen is supposed to look, yes. If you fill out all of the details but do nothing with the repeat rule, it should save just fine. If you do use the repeat rule, then it should slide down further options including setting an end date. This end date must be later than the Date Time field. Is this the case?

This was a bit of a limitation we encountered with the BlackBerry API that we could not find any way around. We're definitely open to any ideas on how to make this page more intuitive and user-friendly.

The particular error that you're receiving is generally encountered while trying to set a repeat rule for a class without setting an end date. We have been unable to duplicate your error message without this being the case. Are you currently using the repeat rule for a class? If so, does it show an option for an end date? I apologize for asking so many questions, but without knowing any specifics about your situation, we are having some trouble duplicating the issue.

We officially support through OS 4.3, but have several people confirming that the application works as suspected on OS 4.5. We are, however, currently still developing for 4.5+ to ensure there are no issues.

Not a problem Luke, we'll do our best to look into the problem. Any chance I could find out which site you downloaded your version of StudentDocket from? Mobihand, Handango, or StudentDocket.com? If you are unsure, you can press the blackberry button, and select "about" from within StudentDocket. There you should see a link for more information. Which site are you being told to visit? Thanks!

we've been looking at some re-design options for the next version of StudentDocket for a little while now, always good to have some user suggestions. I like the added contrast in the icon bar in particular.

Anybody else have some input and suggestions? we're always open to recommendations!

hey Luke, any chance we could get which OS you're currently using? This isn't a problem we've encountered before so it'll take some researching I think. In any case, we'll try to get a solution for you as quickly as possible!