Sabri's dashboard

Sabri marked one of cecilia's replies in MindValley as useful. cecilia replied to the question "I appreciate this customer service forum and I would like a refund and a return address for the Quantum Jumping CD's".

Sabri replied on December 21, 2009 04:17 to the question "I appreciate this customer service forum and I would like a refund and a return address for the Quantum Jumping CD's" in MindValley:

Hi Pheng,

Thank you! :)

(although this is not a "forum" actually) ;)

I reckon Shaan might took some time to reply to you, I have
emailed you the address to return the QJ course. Once
you have return it, do let me know the tracking number to
sabri@mindvalley.com

I will personally process your refund. :)

Thanks!

Sabri

Sabri replied on December 21, 2009 04:06 to the problem "Quantum Jumping Customer Service Problem" in MindValley:

Hi Ellen,

Thank you for contacting me. :)

I am sorry to hear that you have problem communicating with Alex. Like I stress in my email, I will definitely talk to her about this to see if there is any problem bugging her. I will help her get up to speed. Alex use to be very dependable.

Meanwhile, I have also issued you your due refund. This will be reflected in your Paypal account in 3-4 business days.

Do let me know at sabri@mindvalley.com if you need further help.

Best Regards

Sabri

Sabri replied on December 21, 2009 03:47 to the problem "No response to refund request. Getting more than annoyed!" in MindValley:

Hi Nijolebayer,

I have refunded your order on 17th of December. Refunds will take 3-4 business days to be reflected in your cc statement. I guess in another one or two day, you will see it alright. :)

Feel free to email me again at sabri@mindvalley.com if its not.

Thank you

Sabri

Sabri marked one of nijolebyer's replies in MindValley as useful. nijolebyer replied to the problem "No response to refund request. Getting more than annoyed!".

A comment on the problem "No response to refund request. Getting more than annoyed!" in MindValley:

Hi Nijolebyer,

Can you please email me at sabri@mindvalley.com?

I will personally investigate and resolve your issue. I notice that Alex are swamped lately so that this might explain the lack of response. However, I agree that this is not ideal and this is not the way to delight a customer.

If you can email me directly at sabri@mindvalley.com, I promise this will get my personal attention.

Looking forward to work with you to resolve any issue you might have. :)

Best Regards

Sabri – Sabri, on December 17, 2009 16:25

Sabri marked one of sehr stik's replies in MindValley as useful. sehr stik replied to the problem "Refund request for Quantum Jumping....not receiving satisfactory response".

Sabri replied on December 11, 2009 04:39 to the problem "Help! Tried more than once for a refund." in MindValley:

Hi Lisa,

There are a few probable "Lisa", but I guess your last name start with F right?

If that is the case, I have cancelled your subscription so that you will not be charged when the trial end.

If you have any other issue you need help with, feel free to write to me personally at sabri@mindvalley.com. I will make sure it is addressed promptly.

Best Regards

Sabri

Sabri replied on December 11, 2009 04:33 to the problem "No response to refund request. Getting more than annoyed!" in MindValley:

Hi Pat,

How are your week, hope you are having an awesome one. :)

I have investigate your issues. I saw one of your email in Quantum Jumping & 3 in The American Monk address.

I am sorry for the delay in issuing the delay. Alexandra was swamped. But this should not be the excuse. I have issued you your refund as requested. This will be reflected in your cc statement in 3-4 business days.

If you have anything else I could help with, feel free to contact me personally at sabri@mindvalley.com. I will make sure your issue is addressed promptly.

Best Regards

Sabri

Sabri replied on December 07, 2009 07:57 to the problem "No response to refund request. Getting more than annoyed!" in MindValley:

Hi mlrutledge1,

Our mission is to spread enlightened ideas. :)

Every teachers have a different way of delivering their message. And as a human we are unique in way how we learn and absorb information. So some people might prefer Teacher A, and others might prefer Teacher B.

We are fine with that. :)

But if you want to work personally with me to see how you can absorb 100% of the information from Burt Goldman course, feel free to email me at sabri@mindvalley.com. We will see how you are using it currently and how to really use it for best result. I can be your buddy in learning. :)

And if you want refund for it, let me know also. I am here to help.

Again, my email is sabri@mindvalley.com . Do not hesitate to ask for help. :)

Best Regards

Sabri

Sabri replied on December 06, 2009 16:08 to the problem "Refund request for Quantum Jumping....not receiving satisfactory response" in MindValley:

Oops Rod, there is a problem with the refund. It says your card expired. I will be in contact at your Yahoo Mail so that we can arrange for your refund. :)

Thanks!

Sabri

Sabri replied on December 06, 2009 16:04 to the problem "Refund request for Quantum Jumping....not receiving satisfactory response" in MindValley:

Hi Rod,

I am sorry for Alexandra delay in getting back to you. Please always be assured that you can contact me directly at sabri@mindvalley.com for any issues. I will be glad to help.

Rod, I have refunded your purchase. This will take 3-4 business days to be reflected in your cc statement.

I am sorry for Alex's delay again, feel free to contact me personally at sabri@mindvalley.com if you need further help. :)

Best Regards

Sabri

Sabri replied on November 30, 2009 03:45 to the question "Burt Goldman's Customer Support, or should I say Zombieland, is non-existent. Please Help." in MindValley:

Hi Pheng,

I am sorry for the delay you faced. I will follow up with Alexandra Williams (support@quantumjumping.com) to check what's up with her.

I understand that to wait is to suffer. So I have also taken the initiative to refund your US$ 97 for QJ II.

Do enjoy QJ 1 and do not let this issue mar your experience. QJ 1 is a blast! :)

Happy Quantum Jumping! :)

Sabri

Sabri replied on November 30, 2009 03:34 to the problem "No response to refund request. Getting more than annoyed!" in MindValley:

Hi Lisa,

Sure. Thank you for allowing me to assist you. :)

Some may disagree on this, but it is a fact. Majority of our customers are highly satisfied with our service. What you see here does not reflect MindValley way of doing business.

Some organization does not entertain complaints made outside of their channel of communication. But we go all out, search for any customer under duress and address their issues. It shows our passion for service. ;)

Back to your issue, you can email me directly at sabri@mindvalley.com

Just came back from a long weekend holiday refreshed and excited to help you! :)

Best Regards

Sabri

Sabri replied on November 27, 2009 08:23 to the problem "You Guys Are A Horrible Joke" in MindValley:

Hi Stephanie,

I am sorry if I sound like I am blaming anybody. That was not my intention. I am looking forward to solve anyone issues amicably.

When I mean I don't receive an email, I mean to sabri@mindvalley.com which is an email or communication totally under my control.

The package although have a return receipt but someone else might receive it and did not notify me. The same for other email address.

I admit this situation is far from ideal and totally not our customer fault. They should be able to contact us and someone respond with any means of communication they wish. I am trying very hard to set this standard and process in place. (if you would like to help me do this, do email me so I can investigate which address you/your bank are using so that I can make sure it never happened again)

Again, I apologize for this less than ideal solution. But I assure you that we are very committed in giving the best experience to our customer. I can guarantee this so far if customer contact me directly at sabri@mindvalley.com . I look forward in setting the same standard across all other channel of communication.

At the end of the day, we will make sure every customers' issue are resolved.

I am sorry for all the inconvenience caused, I look forward in giving our customer a more enjoyable life changing experience. :)

Best Regards

Sabri

Sabri marked one of thinkinginkmedia's replies in MindValley as useful. thinkinginkmedia replied to the problem "You Guys Are A Horrible Joke".

Sabri replied on November 26, 2009 10:45 to the problem "You Guys Are A Horrible Joke" in MindValley:

Hi Robbie,

I have not received your email yet. But I took the initiative to dig out your order detail and successfully cancel you $1 trial. So you will not be charged the balance.

No worries. :)

Best Regards

Sabri

p/s: Feel free to email me at sabri@mindvalley.com . As Thanksgiving is around the corner, it might take slower for me to reply, but reply I will. :)

Sabri marked one of Anthony Marquis' replies in MindValley as useful. Anthony Marquis replied to the problem "No response to refund request. Getting more than annoyed!".

Sabri marked one of Anthony Marquis' replies in MindValley as useful. Anthony Marquis replied to the problem "No response to refund request. Getting more than annoyed!".

Sabri marked one of Deb's replies in MindValley as useful. Deb replied to the problem "No response to refund request. Getting more than annoyed!".