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Sade replied on July 02, 2008 03:56 to the discussion "Why won't IKEA listen to service complaints rather than telling customers to bug off?" in IKEA:
Where I live in the US, IKEA delivery is by an independent provider. I don't think you can hold IKEA accountable for their poor service. However, IKEA should take the opportunity to make amends in some reasonable way. They OUGHT to, anyway.
No matter, you learned a lesson about retailing the IKEA way. They don't sell high class furniture and they don't have high class service. Their employees are paid barely above minimum wage. They try to care, but be realistic, for less than $10 an hour for stunningly hard work, it is hard to truly give a chit.
If you want the best, don't shop IKEA. If you want to save money and it does not matter that your children will not inherit your classy stuff, buy IKEA. It is better than living out of brown cardboard boxes.-
Sade replied on July 01, 2008 14:59 to the question "I bought a duvet cover and it has a bad smell about it No matter how much I clean it the smell won't go away. Could it be the type of cotton used? It is unfortunate because I use the duvet for my guestroom which must account for my fewer guests of late LOLHow to get this odour out?" in IKEA:
All IKEA merchandise is shipped together in the same containers. This means that fumes from the manufacture of wood products can get into everything else, including fabrics and food. This is an occasional quality issue at IKEA stores requiring the destruction of affected merchandise. (There are jokes about Malm flavored cookies. Yuck.)
You could have returned the smelly fabrics withing 90 days of purchase. Depending on the friendliness (or not) of you local store's staff, you may still be able to do so.
You might get the smell out with a dry cleaning. Their solvents may be able to extract the stink.
