Salman Ansari's dashboard

Salman Ansari replied on September 09, 2009 19:01 to the question "Poll Results" in Involver:

Hi Dakota,

Facebook does not pass any information about the user when you view a tab, so we cannot determine that you have voted in the poll when loading the page.

I should also mention that unless the administrator of the poll has explicitly allowed it, you will not actually be able to vote again if you tried. The poll application will give you back a response message letting you know you already voted.

Thanks for your feedback!

Salman Ansari set one of Salman Ansari's replies as an official response to "Fanpage deleted ~ is it possible to get a response from facebook?" in Involver

Salman Ansari replied on September 06, 2009 08:22 to the question "Fanpage deleted ~ is it possible to get a response from facebook?" in Involver:

Hey Kathy,

You might also want to try the developer support page: http://www.facebook.com/developers/de...

I've had tickets created there that at least received a response within 48 hours (whether they solve the problem is entirely a different matter).

Good luck!

Salman Ansari set one of Salman Ansari's replies as an official response to "YouTube for Pages not updating stream" in Involver

Salman Ansari replied on August 28, 2009 23:37 to the question "YouTube for Pages not updating stream" in Involver:

Hi Sherra,

Publishing to the wall is a feature only available through our Involver Basic or Involver Pro packages. You can upgrade to them by clicking any of the upgrade links found on your settings page, or visit: http://www.involver.com/buy

Thanks for using Involver!

Salman Ansari replied on August 25, 2009 13:01 to the question "Can't reinstall Twitter for Pages" in Involver:

Hey Mike,

Please note that the Involver Basic plan only allows 1 automatic status update per day. To allow more status updates to be automatically published, you can check out the Involver Pro plan.

Since you are in a trial, you are free to try Involver Pro without charge until the remainder of your trial period. To switch your plan to Involver Pro, you can select the "My Involver Account" link at the top right on your settings page.

Let me know if there's anything else I can help with, and thanks for using Involver!

Salman Ansari replied on August 25, 2009 12:40 to the question "Can't reinstall Twitter for Pages" in Involver:

Hey Mike,

I'm glad to hear everything is working now.

We will work on making the error message during Twitter downtime more informative in the future, if possible.

Thanks again for your report, and please let me know if you have any other issues.

Salman Ansari replied on August 25, 2009 06:30 to the question "Can't reinstall Twitter for Pages" in Involver:

Hey Mike,

First of all --- thanks for the very helpful screencast. That is definitely the most detail I've ever gotten, so I appreciate that.

The error message you were seeing is usually associated with downtime on Twitter's end. Twitter did indeed have some unexpected downtime today (see http://status.twitter.com/post/170695...), which may explain the issues you were experiencing with saving your settings.

As for the double-posting, that is indeed a troubling issue, and we are currently looking into what exactly happened there --- it may have been related to the downtime, but we will investigate and ensure that does not happen in the future.

Lastly, I just checked your fan page and wall and the twitter tab seems to be showing your tweets correctly (http://img.skitch.com/20090825-f98feb...), with the latest tweet posted on your wall. Can you confirm that you are still experiencing issues?

Thanks again for the report and the additional details.

Our sincere apologies for the inconvenience, and thanks for using Involver!

Salman Ansari marked one of Sherra's replies in Involver as useful. Sherra replied to the problem "ANAIBLE TO ADD TWITTER TO FACEBOOK FAN PAGE". Salman Ansari and 2 other people think it's one of the best replies.

Salman Ansari replied on August 24, 2009 22:07 to the question "Can't reinstall Twitter for Pages" in Involver:

Hey Mike,

If your fan page doesn't appear in the list, that means that you already have it installed. It may be that you have just removed the tab for the Twitter for Pages app, which you can re-add simply by hitting the + icon and finding the app once again.

If you visit your fan page settings page (click Edit Page under your fan page profile picture), do you see "Twitter for Pages" in the list?

Salman Ansari replied on August 24, 2009 19:10 to the question "YouTube for Pages not updating stream" in Involver:

Hi Sherra,

Sorry to hear you are having issues with your YouTube app. Please let us know your fan page URL so we can take a look into the issue.

Salman Ansari replied on August 23, 2009 14:27 to the problem "no way to install RSS for pages in my Facebook Fapages!" in Involver:

Hi Marzia,

The Involver Fan Page applications are only supported for installs onto facebook fan pages, not user profiles. To use our applications, you can create a fan page here: http://www.facebook.com/pages/create.php and then install on or more of the applications such as RSS for Pages from our suite.

Thanks for your interest in Involver for Pages!

Salman Ansari replied on August 17, 2009 23:33 to the problem "YouTube App not refreshing. Pro member." in Involver:

Hi Andru,

There seems to have been an issue with caching which resulted in your latest video not being imported. We have resolved the issue, and your latest video "Zune HD Hands-on Preview" is now showing up in your tab.

Our apologies for the inconvenience, and thanks for using Involver!

Please let me know if you have any other issues.

Thanks.

Salman Ansari replied on August 17, 2009 23:22 to the problem "YouTube App not refreshing. Pro member." in Involver:

Hi Andru,

Sorry to hear you are having problems with your YouTube app. We are looking into the issue right now, and will get back to you as soon as we can.

Salman Ansari set one of Salman Ansari's replies as an official response to "Your changes could not be saved?" in Involver

Salman Ansari replied on August 10, 2009 19:43 to the question "Your changes could not be saved?" in Involver:

Hi all,

The API issue has now been resolved on Twitter's end. You should no longer be experiencing any issues.

Please let us know if you are still having problems.

Thanks!

Salman Ansari replied on August 04, 2009 21:34 to the question "All my videos & my favorites too..." in Involver:

Hi mjones -- unfortunately we currently don't have a way to clear all the signups so far. However, we will add it into the queue of enhancements and will let you know once it has been added.

Would a button on the signup settings page that clears out all entries serve your needs?

Salman Ansari set one of Salman Ansari's replies as an official response to "All my videos & my favorites too..." in Involver

Salman Ansari replied on August 04, 2009 20:49 to the question "All my videos & my favorites too..." in Involver:

Hey mjones,

If you visit your favorites URL again: http://gdata.youtube.com/feeds/api/us..., you will now see the error "Favorites of requested user are not public."

This means that you have some setting in your YouTube channel which is making your favorites inaccessible to the public. Please check your channel settings and ensure that the favorites are set to be public.

We will go ahead and update our application so that when it encounters this error, the error message will advise the user about making favorites public.

Salman Ansari set one of Salman Ansari's replies as an official response to "All my videos & my favorites too..." in Involver